No prorating on a port out. ATT charging me for 28 days of service I don't have, can't use.

Question

I am a wireless customer for over a year. I ported out my lines on the second day of the billing cycle. I was expecting my last bill to be prorated just like has happened with every other utility and service I have canceled or ported away from in the past, including Verizon, T-mobile, home internet, phone, electric, gas.  Every other service and company prorates the last bill.  ATT is telling me they do not though.  I ported out on day two of the billing cycle and they are insisting they will charge me for a full 30 days of service, including the 28 days I am holding four deactivated, non-usable SIM cards.  This business practice is wrong and in these times of no-contract service, would definitely prevent me from going back to ATT if they won't work to make this right.  Please escalate this to someone who can help me.  I can't afford to pay for a whole month of service I can't even use....  [email protected]

Answer 1

sandblaster wrote:
kdfederer wrote:
It is listed in the terms of service, (that you agreed to when you got your service) that AT&T does not prorate final month's billing. Most of the other providers have the same terms.
Including Verizon. OP's memory of Verizon pro-rating is either faulty or they changed their policy since then. This comes from Verizon's service agreement in the paragraph on canceling service: "Cancellations will become effective on the last day of that month's billing cycle, and you are responsible for all charges incurred until then."
It is possible that the OP could have left those other companies when they still adjusted the last month's bill on a pro rata basis.  Even on AT&T, the "blue" customers still receive adjustments on the last bill.  My understanding is that there are very few of us "blue" customers left at this point.