No qualifying product could be found on this computer.

I just purchased Adobe Acrobat IX, I downloaded it to my machine, then I get a message that says the serial number is valid, but there is no qualifying product on my machine. Please help!

you downloaded the upgrade version.

Similar Messages

Error message " The serial number you entered is valid, but a qualifying product annoy be found on this computer" appears. Unable to reinstall CS5.5 on my macbook pro after Hard disk crashed & was replaced.

Error msg " The serial no you entered is valid,but a qualifying product cannot be found on this computer" appears. Can't reinstall CS5.5 onto Macbook pro after Hard disc crashed & was changed.

It is not clear if you understand what that message is indicating. It is telling you that you need to identify the older version of whatever CS5.5 upgrade you are installing to prove that you qualify for the upgrade. This could be CS5, CS4, etc.
Error "This serial number is not for a qualifying product" | CS6, CS5.5, CS5
http://helpx.adobe.com/creative-suite/kb/error-serial-number-qualifying-product.html

The serial number you entered is valid, but a qualifying product cannot be found on this computer.

Hi
We try to upgrade a mac (OS X 10.6.8) version of Acrobat Pro 9 to Acrobat X Pro.
When installing Acrobat Pro X - i get next annoucement: The serial number you entered is valid, but a qualifying product cannot be found on this computer.
And install is asking next: select a product (there is only: Adobe Acrobat 7 Standard Macintosh).
What to do next???

You need to contact Adobe support for this , they wil help in installing the software and will perform the unlocking for you.\
Here isthe link to contact adobe :- http://adobe.ly/yxj0t6
For details on your issue you can have the look on the link:- http://helpx.adobe.com/creative-suite/kb/error-serial-number-qualifying-product.html

Installing 2nd copy of CS5 on a laptop, getting "the serial number you entered is valid but a qualifying product cannot be found on this computer."

Any help?

That means you are installing an upgrade version. It is asking you to prove you own an earlier version that qualifies you to use the upgrade version. Since it cannot finds opne on the machine you need to identify which version you are upgrading from and provide its serial number.

Qualifying product cannot be found on this computer?

had to reload wiindow and installed Acrobat X Pro. Entered the serial number in and it asks for a serial number upgrade. Says I
need to enter a serial number in for Acrobat 7 pro, 8 pro, or 9 pro. We have only purchased X pro so I don't have a serial number for any of the others. I have a trial running and it has almost elapsed. I have download Acrobat 9 regular but that didn't help. Thanks in advance!
Matt

Good day Matt,
As Sabian said, it sounds like you purchased the upgrade version of Acrobat X and not a retail version. If you do own a previous version, please contact our support staff and they can assist you with moving forward. Otherwise you'll probably want to return the version you bought and purchase the correct one.
Kind regards,
David
Adobe Systems

Serial number I provided is valid, but a qualifying product is not found on my computer?

Just purchased Adobe XL Standard, and it is saying the serial number I provided is valid, but a qualifying product is not found on my computer?

HI ,
The reason why you get this prompt is because you are trying to install an upgrade version . I believe as per the conversation you are trying to upgrade from Acrobat X standard to Acrobat XI standard .
During the upgrade , you will be getting the option to enter the serial number twice. The first option when you are entering the serial number is for the actual product that you have purchased ie. Acrobat XI Standard .
The second time when you get the option to enter the serial number is for the previous version ie Acrobat X Standard. SO please enter the previous version serial number at the second prompt.
Regards,
Kartikay Sharma

I have purchased and installed acrobat XI pro. When I run it a window pops up saying the the serial number I have provided is valid but a qualifying product cannot be found on the computer

I have purchased and installed acrobat XI pro. When I run it a window pops up saying the the serial number I have provided is valid but a qualifying product cannot be found on the computer

YOu have purchased or been sold an upgrade from Acrobat 9 or 10. You simply need to prove you own that old version using its serial number. be sure to keep both serials forever.

I changed to a new computer, but after I installed the software, went to set up, entered the serial number, then a pop up window tells me: "the serial # you enter is valid but a qualifying product was not found on your computer" and on the selection it g

How can I get my serial number to work with my product?

So you are installing Design and Web Premium CS6?
I started with a student Cs5
That's the qualifying version serial number which the dialogue box is asking for.
Is it a CS5 Creative Suite (doesn't matter if it's a Student version)?

I get the warning: "The serial number you entered is valid, but a qualifying product cannot be found

I get the warning: "The serial number you entered is valid, but a qualifying product cannot be found on this computer." I have CS2 on my M:/ not my C:/, how do I get the Setup.exe to find it there?

Having a similar issue,
I purchased an acrobat upgrade for my Mac OS 10.7.3. I have the CS4 version and now I wanted Acrobat 10. Entered the first serial number no problem, the second serial number won't allow me to register the product. Even after a reinstall of Acrobat 9 just to verify the serial number was correct. Is there a stand-alone serial number that I am unaware of? I can't find it in the CS4 Design Premium collection packaging...
Gautham K, You make it sound like it's a one or the other when entering the old serial number. On my system you have a dropdown to choose the current version you have currently installed on your machine and then the serial. The "next" button stays greyed out.
Additionally adobe "call back" and "schedule call back" pages are down on the web site currently.

Just downloaded Photoshop CS6 - 'Qualifying product could not be found on this computer.' HELP!

Okay, title says it all. I just downloaded Photoshop CS6 (an upgrade from Photoshop CS3 Extended).
I went to enter the Serial Number, and when I did, a box appeared telling me that the 'Serial Number you provided is valid, but a qualifying product could not be found on this computer'.
It goes on to say: 'To use this serial number, you must own one of these qualifying products. Please choose the one you own and enter its serial number.'
The drop-down list under products includes: Adobe Photoshop CS4, Adobe Photoshop CS5, Adobe Photoshop CS3 Extended,
Adobe Photoshop CS4 Extended, Adobe Photoshop CS5 Extended, Adobe Photoshop CS6 Extended, and Adobe Photoshop CS3.
Where is Adobe Photoshop CS6...???
I am very concerned and would be very grateful to anyone who could help me with this problem.
Thank you.

Update: I decided to just re-enter the serial no. for Photoshop CS3 Extended and select the same option a couple more times, and suddenly it decided to work. To my great releif!
The only thing I can conclude is that the system just needed a few minutes to update itself (perhaps Adobe was waiting for the payment to be released by the bank?).
Either way, thank you very much for taking the time to respond to my queary, Mylenium.

After 6 tries to load Photoshop CS6 on my new laptop, I keep getting the following message after I enter my valid serial number: "Serial number you provided is valid but a qualifying product could not be found on this computer." What I'm, trying to do is

After 6 tries to load Photoshop CS6 on my new laptop, I keep getting the following message after I enter my valid serial number: "Serial number you provided is valid but a qualifying product could not be found on this computer." What I'm, trying to do is download the qualifying product which I purchased just a year ago? Any help will be greatly appreciated.

I contacted Adobe support Chat and they confirmed the serial number and gave me a response code number to enter. Once that was entered the product downloaded immediately. The whole process took 10 minutes. Thank you for your response. I'm all good now.

Serial number you provided is valid but qualifying product could not be found on this machine

I have a qualifying product but am getting " serial number you provided is valid but qualifying product could not be found on this machine" when installing on my new macbook air--help?

ashlie,
If needed:
Here are Adobe pages for downloading CS6, CS5, and CS4:
http://helpx.adobe.com/x-productkb/policy-pricing/cs6-product-downloads.html
http://helpx.adobe.com/creative-suite/kb/cs5-product-downloads.html
http://helpx.adobe.com/creative-suite/kb/cs4-product-downloads.html
Adobe has started setting up a general set of pages for downloading (even) older versions (requiring a licence) here:
https://helpx.adobe.com/download-install.html
http://www.adobe.com/downloads/other-downloads.html
Until (even) older versions are added, this thread made by staff about downloading the old stuff, with its reference to the Prodesign Tools page is recommended (the last link goes back to CS3):
http://forums.adobe.com/message/5418120#5418120
http://prodesigntools.com/tag/ddl
It is crucial to follow all the initial steps precisely.

I am trying to activate our adobe in-design and we are getting a message "serial number you provided is valid but a qualifying product could not be found on this computer"

I am trying to activate our adobe in-design and we are getting a message "serial number you provided is valid but a qualifying product could not be found on this computer"

Hi there!
Are you certain that the serial number is for InDesign? And the correct version?
Please feel free to PM me if you wish to verify the serial number.
Thanks,
Amy

Installed Xl Pro but get message Serial Number you provided is valid, but a qualifying product could not be found on this computer

I just bought and installed Adobe Acrobat XI Pro, but when I open it, or access a PDF file, I get the error message "Serial Number you provided is valid, but a qualifying product could not be found on this computer."
The list of products on the drop down list that comes with this message includes Adobe Acrobat XI Standard and Adobe Acrobat X Pro Macintosh, but doesn't include Adobe Pro XI for Windows. Selecting either of those, and using my serial number, fails, of course. As a result, I can't run my newly purchased program, or access any PDFs.
Please tell me what to do.
Chuck Poland
[email protected]

Chuck you have placed Order for Acrobat Upgrade if you don't have any previous version of Acrobat than you need to cancel this order and need to buy a full version.

I receive message "Serial number you provided is valid, but a qualifying product could not be found on this computer" when I try and install Acrobat XI Standard

I have a PC with windows 7 installed. Acrobat X reader and Acrobat XI Pro trial version run fine. I have purchased Acrobat XI Standard and there is a serial number in my account. Acrobat XI Standard installs fine but I receive the error message after putting my serial number in, "Serial number you provided is valid, but a qualifying product could not be found on this computer."

The message identifies that you have purchased an upgrade version of the applications and it is asking you to identify the previous version of that application that you are upgrading from and then to provide its serial number.
If you did not intend to purchase an upgrade version then you probably need to cancel that and purchase it at full price.

No qualifying product could be found on this computer.

Similar Messages

Maybe you are looking for