No received text messages from just one friend on Verizon

Hi - I can't receive texts from just one person.  It started a few months ago but I can't pinpoint any Android upgrade that would have caused this.  My friend is on Verizon and she receives my individual texts, group texts, MMS messages, etc. but when she responds to me individually or as a group I do not receive them.  I have a Galaxy S4 running 5.0 Kit Kat and it is not rooted.  My friend has Galaxy S6 with same Android version except 5.1.1 and she has not had any upgrades. I have searched many forums and can't find any solution so what can I do?  I pulled my SIM out of my phone and put it into another old one and it works fine.  I have done a reset, removed and installed contacts, etc. and nothing.  Ideas?

Hello
I’m sorry to hear that you are having issues with receiving text messages from your friend who uses Verizon; I would be happy to assist you!
There is one thing I would urge you and your friend to check from each device: Spam List.
Have either of you incidentally labeled the other as a ‘Spam Sender’?
If both devices are checked, and neither of you are added on the spam list, please send me a PM by clicking here. I will need the following:
First and Last name
Email address
Wireless number
Thank you,
Charise

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