No refund, but got emails to confirm them
i recently refunded a couple of items that i had accidentally purchased and i have not gotten my money back. i got an email for each item i refunded to confirm that the refund had been successful, but i have had no money credited to me. please help!!!
If the amounts haven't been credited to your iTunes account (it's been longer than 24 hours since you received the emails and you've tried logging out and back into your account to see if your balance goes up ?) then contact iTunes Support again (we are fellow users on here) and refer to those emails/case numbers.
Similar Messages
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I have forgotten my security questions but the email to reset them is no longer active how do i change it to send it to a different email?
You won't be able to change your rescue email address until you can answer your questions, you will need to contact iTunes Support / Apple in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down this page to update your rescue email address for potential future use : http://support.apple.com/kb/HT5312 -
Bought iPhone 4S as Christmas gift, but got email saying it will be automatically activated now
I bought an iPhone 4S on my AT&T account as an upgrade on one of the lines. It is a Christmas gift. I don't want to activate it until Christmas so the recipient's current iPhone will continue to work. It is my understanding that their current iPhone won't work once the new once is activated. I got an email last night from the "iTunes Store" saying that if I don't activate the phone within the next 5 days, "we will automatically complete your activation." The email goes on to say "this has the potential to disrupt your existing phone service." How can I stop this automatic activation (and deactivation of the current iPhone) from taking place?
Iphone4user5.01ios wrote:
Well first of all you dont need a sim card to use any apple product. The only thing you need to do is activate it and create a apple id. But if you want you can give me your email and i can email you instructions since i am a iphone expert/specialist and own .2% of the company because of my stocks.
It's very, very hard to use a GSM phone without a SIM. In fact, it's impossible. This does not lend much credence to your claims to expert status. -
HT4098 No subscription but got email bill to auto-renew
Got bill in email a subscription will auto renew on 01/18/14 so I followed instructions to turn off auto-renewal but there are no subscriptions showing for me so I cannot turn it off. Help! Rick in Tacoma
"Adobe plans to add new applications, features, and updates to Creative Cloud on an ongoing basis. As these features become available, notifications are sent to users through their activity stream in the Creative Cloud desktop app. Customers can also keep up to date on what's new in Creative Cloud by following the Creative Cloud blog."
Thanks, that specifically mentions updates, but what about upgrades, like to CC8 or CC9?
I can see the following options to be applied at the whim of Adobe:
2013
2014
2015
2016
Total Cost
Upgrade from CS3/6 to CC7 for existing users
$ 360
$ 600
$ 600
$ 600
$ 2160
New users of CC7
$ 600
$ 600
$ 600
$ 600
$ 2400
2014 offer of CC8 for existing CC users
NA
$ 600 ?
$ 600
$ 600
$ 1800
2014 upgrade offer from CS4/6 of CC8 for new CC users
NA
$ 360
$ 600
$ 600
$ 1560
2014 offer for new Adobe CC users
NA
$ 600
$ 600
$ 600
$ 1800
2015 offer of CC9 for existing users
NA
NA
$ 600 ?
$ 600
$ 1200
2015 upgrade offer from CS5/6 of CC9 for new CC users
NA
NA
$ 360
$ 600
$ 960
2015 offer for new Adobe CC users
NA
NA
$ 600
$ 600
$ 1200
This does NOT take into consideration price increases levied on subscribers by Adobe's discretionary decisions and is only based on US prices, not the ridiculous European prices.
OK, updates are included in the CCM, but what does that help when we have been waiting more than 12 months for updates on the CS6 AVCHD spanned clip bug and the caching bug in CS6, that still have not materialized? The reversal bug that has been deferred to CS Next and is still not solved in CC?
Do existing CCM users get the same special price offerings as new users? What about students who have finished their education, can they continue to subscribe after finishing their study at educational prices and for how long?
The conclusion is obvious, existing CCM subscribers are treated the same as completely new customers, gone are upgrading privileges. Where is the enticement to continue upgrading your software? -
My emails come from computer to my iPhone 3GS and my iPad, but emails sent from those devices do not show up on my computer. Any ideas how to fix?
Hi Phyllis715,
If you are having issues sending emails from your iOS devices, you may find the following article helpful:
iOS: Unable to send or receive email
http://support.apple.com/kb/ts3899
Cheers,
- Brenden -
i have just paid to install whatsapp and they sent me an email to confirm the information but it never got installed! it happened twice ! Any idea ?
They will not send you an e-mail. They send you an SMS, with the code to activate Whatsapp.
If you don't get the sms, wait 5 minutes with WhatsApp open. The timer will go from 5.00 to 0.00. If it is at 0.00 you can click it. You get the code via Phone. (Automatic) -
Today I bought app call starsports app and now I can open app and email to starsports they say not for Canada I ask my refund but they ask me to go with iTunes support team...please can you refund my money back in my account
We are fellow users here on these user-to-user forums, you're not talking to iTunes Support nor Apple.
Purchases are considered final, but you can try the 'report a problem' link to contact iTunes Support and see if they will refund or credit you : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption -
Today I bought app call starsports app and now I can open app and email to starsports they say not for Canada I ask my refund but they ask me to go with iTunes support team...please can you refund my money back in my account..
Welcome to the user to User Technical Support Forum provided by Apple.
For your issue.. Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact -
i have imported three gmail accounts into mac's mail client. can i do anything to distinguish between them? e.g., can i have each one appear in the mail list in a different color? I don't want to do it by sender, but by email account.
Welcome to the Apple Community.
Enter the details of her second account at system preferences> mail, contacts & calendars. -
When I made my Itunes account, I didn't type in a rescue email address. Now, whenever I try to buy music, it says that "since this is the first time buying music on this computer, you must enter the answers to your security questions". But, first, I've always bought music on this computer. Second, I can't remember the answers to my security questions. But I can't reset them, because I don't have a rescue email address. What do I do?
Welcome to the Apple Community.
Start here (change country if necessary) and navigate to 'Password and Security', reset your security questions using the link provided, you will receive an email to your rescue address, use the link in the email and reset your security questions.
If that doesn't help, you don't receive a reset email or you don't have a rescue address, you should contact AppleCare who will initially try to assist you with a reset email or if unsuccessful will pass you to the security team to reset your security questions for you.
If you are in a region that doesn't have international telephone support try contacting Apple through iTunes Store Support. -
so i just got a new mac, and i am trying to sync my songs that i bought on itunes, and some of the worked, but a huge selection of them have a little exclamation mark beside it and it says it can't be downloaded, why?
Hello Pork Chop 2,
Congratulations on your new Mac! It sounds like your purchased songs are not playing completely after you downloaded them. I recommend to following steps for an issue like this:
Symptoms
Occasionally, if a song purchased from the iTunes Store on a Mac or PC was not downloaded completely, the song may not play back fully. The song may abruptly stop during playback, and iTunes may start playing the next song in your library or playlist.
Resolution
If iTunes in the Cloud is available in your country, try the following steps to resolve the issue:
Delete the purchased song that is exhibiting the problem from your iTunes library.
Click on the Purchased link in the iTunes Store to view your previously purchased music.
Download your previously purchased song from this list.
You can find the full article here:
Songs in iTunes may not play back completely
http://support.apple.com/kb/TS4357
Thank you for using Apple Support Communities.
Best,
Sheila M. -
I have a new Ipad and when I try to buy an app it asks for my questions! I dont remember them so I press the button that send me an email to reset them. Ive sent it various times but it doesnt arrive. please help I need this app for school!!!
See Kappy's great User Tips.
See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities https://discussions.apple.com/docs/DOC-4551
Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/HT5312
Send Apple an email request for help at: Apple - Support - iTunes Store - Contact Us http://www.apple.com/emea/support/itunes/contact.html
Call Apple Support in your country: Customer Service: Contacting Apple for support and service http://support.apple.com/kb/HE57
Cheers, Tom -
Ten days ago i sent my ipod Nano for replacement (using the packaging Apple sent to me). Since then i have checked the progress online and all it shows is that they sent me the packaging, but not that they had received the ipod. I need to email or phone them, but can't seem to find either one. Is anyone able to help me?
You can track it on the carriers site - if you have a copy of the tracking label.
Depending on where it is going - if it is going by UPS - it may be held up due to Weather in Tennessee.
Anyway - the tracking will show when it was picked up, dropped off, and where it is sitting. -
i want to buy some music off i tunes but its asking me for my security answers but i forget then and i forget the email to send them to. what do i do?
You need to ask Apple to reset your security questions; ways of doing so include clicking here and picking a method for your country, and filling out and submitting this form.
(96285) -
I can send email but I can't receive them
I can send emails, but I can't receive them.
iOS: Unable to send or receive email
http://support.apple.com/kb/TS3899
Can’t Send Emails on iPad – Troubleshooting Steps
http://ipadhelp.com/ipad-help/ipad-cant-send-emails-troubleshooting-steps/
iPad Mail
http://www.apple.com/support/ipad/mail/
Cheers, Tom
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