No Refund on Cancelled Items

Hello,
Last night I cancelled two orders I had made previously online at BestBuy, one copy of Yoshi's Wooly World {removed per forum guidelines}, and one copy of Mario Party 10 {removed per forum guidelines} both for the Wii U, with the reason for cancellation being that I was unable to change the shipping address. I then reordered these items along with a couple others afterwards {removed per forum guidelines} with the corrected shipping addresses.
The problem is that I have yet to receive a refund for my two cancelled items to my bank account. Usually there would at least be a notification in my statement saying that a credit from BestBuy is pending, but at this time there aren't any notifications. I did receive automated emails from BestBuy saying that my order was cancelled and my funds credited, but that's not true so far. I've checked the cancelled order's details, and it has the correct card information.
Thank you for your help!

Hello there nicksohm-
I’m sorry to hear about the troubles that you are having with these orders and not seeing a refund from them being cancelled. I’d be glad to help out if I can with this.
Typically, your payment card is not charged unless the items are actually shipped or been marked as available for pickup at a store location. However, we do process authorizations on each order to make sure that the funds are available for when the orders are ready to go. In that situation, if your orders were cancelled, the authorizations would drop off your bank account usually in about 3-5 business days.
I was not able to locate any recently cancelled orders using the email address you registered on the forums, so if you still need additional assistance, I would need you to send me a private message with your full name, email address and the BestBuy.com order numbers starting with BBY01 for the cancelled orders.
If necessary, you can send me a private message by logging into the forums and clicking on the button across from my name on this post.
Sincerely,
Bill|Senior Social Media Specialist | Best Buy® Corporate
Private Message

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