No Reply Function in ESS Business Workplace for SAP Mail

Hi ESS Experts,
We sent a short message using ESS Business Workplace. The receiver of the message was able to read the message but is not able to reply to it. We need to make sure this is not just a settings issue since replying to short message is allowed in R/3 Business Workplace. Is this expected behavior? Is there a way to enable a reply for ESS Business Workplace?
Thanks in advance for your help.
-Vlad

hi vlad,
please check the following user role is there are not SAP_BC_SRV_GBT_USER. and also further doucumentation please refer this [link|http://help.sap.com/saphelp_47x200/helpdata/en/1e/31a40415b711d4a39200a0c943858e/content.htm]
letme know how much i understood u rproblem
ravindra

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