No "Rescue Email" Option

I have three Apple ID accounts in my family, and in one of them I have to enter three security questions and a rescue email. In the other two, I can only enter one question and no rescue email. The first account was created before the second and third accounts, probably by a couple of months.
Why is this, which model is the newer one, and how do I make them all behave the same?

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(76423)

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HT5312 I don't have a rescue email option and i want to reset the security questions , so what shall i do?? I have been trying to do so for about 2 weeks , please can you help???

I don't have a rescue email option and i want to reset the security questions , so what shall i do?? I have been trying to do so for about 2 weeks , please can you help???

You will need to contact Support in your country to get the questions reset : http://support.apple.com/kb/HT5699
When they've been reset you can then use steps 1 to 7 half-way down the HT5312 page that you posted from to add a rescue email address for potential future use

I am trying to buy something on itunes on new iphone 5 and can't answer the security questions. Answers I thought I knew don't work. No rescue email option, and no other option I can see. Help!

Trying to download app on new iphone 5. I cannot remember answers to security questions. There is no rescue email option or any other option that I can find. Any suggestions? Help!

I just went through a similar situation. Here is what I did.
Note: Before starting your account MUST NOT be locked. If you have locked the account out, you must wait 8 hours for it to reset before proceeding.
Call 800 My iPhone. You can bypass the VRU by pressing 0 which takes you straight through to a support person. This person will not be able to help you directly but can put you through to account security support. Explain your situation and ask to be put through to the account security department.
Before account security can reset your security questions, they will need to verify your identity. They can do this by using any combination of 2 of the following methods
1) By correctly entering the answer to only 1 of your security questions.
2) By verifying a credit card associated with your apple id
3) By sending a verification code to your phone which you will then read back to them.
If you do not have a credit card associated with your Apple ID, add one prior to calling them. Go to Settings ... iTunes & App Stores ... then click on your Apple ID (top of screen)
Now, select View Apple Id from the popup menu, enter your password if prompted, click on Payment Information. You will now be able to add your credit card info. You can remove it later on by selecting 'None' on the same screen.
After the account security person verifies your identity, s/he will reset your security questions. You will then be able to go to http://appleid.apple.com sign in and enter new answers to the security questions which, of course, you will write down and save.
While you are in there, be sure to enter a 'Rescue Email Address' in the event you forget or loseyour answers, the system be able to mail them to you and you can avoid a redux of this whole exercise.
This worked for me, hope it does for you. Good Luck!

HT5312 i am having problems editing the security questions i do not remember i specifically followed the steps and the "send to rescue email" option does not appear even though my rescue email is verified please help me

i am having problems editing the security questions i do not remember i specifically followed the steps and the "send to rescue email" option does not appear even though my rescue email is verified please help me
<Email Edited by Host>

As these are public forums, you're not talking to iTunes Support, I've asked the hosts to remove your email address from your post - it's not a good idea to post it unless you like spam email.
The reset link will only show if you have a rescue email address on your account - a rescue email address is not the same as an alternate/secondary email address, they are different addresses/settings on an account.
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you won't get the reset option - you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down the page that you posted from to add a rescue email address for potential future use

HT5312 the "rescue email" option is gone now

the "rescue email" option is gone now

Steel_the_Apple_guy wrote:
the "rescue email" option is gone
See Here. Apple ID: Contacting Apple for help with Apple ID account security
Ask to speak with the Account Security Team...
Or Email Here > Apple Support iTunes Store Contact

HT5312 The send rescue email option is not being provided to me.

I do not remeber my answer to my security questions. I created this account almost three years ago. The send rescue email option is not being provided for some reason. I just purchased an itunes card and wish to purchase some music and an app for my ipod. If some one can help me out that would greatly be appreciated.

You need to contact Apple, either through the link in that article or by phoning them and asking for the Account Security team.
(85787)

Where is my rescue email option?

I need help with my rescue email because I forgot the answers to my sevurity questions and dont know how to reset them.

The option to send reset info will only appear if you have a rescue email address (which is not the same thing as an alternate email address) set up on your account. If it's not appearing then I assume that you don't have one, in which case see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551

Why doesn't the 'rescue email' option show up when I try to change my security questions?

I have tried and failed over and over to change the answers to my security questions. Short of calling Support, because I hear they're always pretty busy, how am I supposed to change them? Obviously I can't use my alternate email because iTunes did not offer me that option when I first tried to change them.

Do you have a rescue email address (which is not the same thing as an alternate email address) on your account ? If you do then try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address then see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551

How can i reset my securtiy questions while the is no option for rescue email ?

i know the basic way to rest a secrity quetions but whats bothering me is that i cant download any paid app from my i phone till i answer my securty qeustions which i dont remember and whenever i go to https://appleid.apple.com and enter my ID i dont have the rescue email option to add an email or the change my securty questions option too , please help

You need to contact Apple. Click here, phone them, and ask for the Account Security team.
(88481)

I have forgotten my apple security questions, when I go to My Apple ID and click on password and security, there is no option to reset my security questions even though I have a rescue email adress, how do i reset my security question ?

I have forgotten my security questions but when I click on My Apple ID and got to password and security, there is no option to rest my questions and/or send my self a rescue email, what do I do now ?

You need to contact Apple. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
(89174)

HT5312 The option to reset security information tab isn't showing up for me, is there I way that I can make it show up. I have a rescue email address and it still doesn't show up. Please help!

The option to reset my security information tab is not available for me, I have a rescue email address in place and it still doesn't show up. Please help!

You need to ask Apple to reset your security questions; ways of doing so include clicking here and picking a method for your country, and filling out and submitting this form.
(96335)

HT5312 I am trying to reset my security questions, I cannot locate the option for a rescue email address with My Apple Id. When I click on the button to reset the security questions, it states it is sending an email to the primay email address, but it doe

I am trying to reset the Security Questions as I have forgotten them, when I have logged into My Apple Id, and click on the button to reset the Security Questions, it states it is sending an email to the Primary Email address. I do not have the option to input a Rescue Email address, the only option I have is to input an Alternate Email address, which I have done so.
Also when I have tried to book an appointment throuth Online Support, I have not successful, I have rung a telephone number provided by the Mac Store in Perth, Australia and the reply provided is that we are closed. I was given to understand that Apple provided 24/7 Support to their users.

Hot N Spicy wrote:
I am trying to reset the Security Questions as I have forgotten them,
Forgotten Security Questions / Answers...
See Here > Apple ID: Contacting Apple for help with Apple ID account security
Ask to speak with the Account Security Team...
Or Email Here > Apple Support iTunes Store Contact
More Info > Apple ID: All about Apple ID security questions
Note:
You can only set up and/or change a Rescue Email Before you forget the questions/answers

How do you reset or find your security question answers? I dont have the option to send a rescue email in manage your account, and i cant find a fix! I have tried so many things.!! Help this is annoying because i cant get anything from the appstore

I. Forgot the answers to my apple id security questions. I cant buy anything from the app store. I have tried manage your account and tried to send a rescue email but i dont have the option. This is so annoying and i have tried many things, help!

Have you tried contacting the owner of the iPhone?

I'm setting up Apple ids, and its not giving me the option to set up a rescue email. How can I add one?

I'm setting up Apple IDs, and its not giving me the option to set up a rescue email. I've set up Apple ID's in the past, and its always given me the option. How can I add a rescue email?

You can find the instructions here. I removed the screenshots but the text is copied below.
http://support.apple.com/kb/HT5312?viewlocale=en_US&locale=en_US
You can edit or delete your rescue email address at My Apple ID. To edit your rescue email address:
Navigate to My Apple ID using your web browser.
Click "Manage your account"
When prompted, sign in using your Apple ID and password.
Click Password & Security
You'll be asked to answer 2 of your 3 security questions before you can make any modifications. If you are unable to remember your answers, you can choose to send an email to your rescue email to reset your security questions.
Note: The option to send an email to reset your security questions and answers will not be available if a rescue email address is not provided. You will need to contact iTunes Store support in order to do so.
After you've validated your identity by correctly answering your security questions, click Edit to the right of your rescue email address.
Once you've finished editing your rescue email address, click the Save button directly below the email field.

How do i add a rescue email address to an already existing apple id? The only option it gives me, under the manage my apple id category, is an alternate email. I am trying to make my alternate email address my rescue email address.

How do i add a rescue email address to an already existing apple id? The only option it gives me, under the manage my apple id category, is an alternate email. I am trying to make my alternate email address my rescue email address. I am new to this community thing.

Note that the rescue email address is not on the "Name, ID and Email Address" page -- you need to click on "Password and Security" on the left side. Even after you do that, it may or may not be available. As noted in the following it is only available if you have 3 security questions and are not using 2-step verification: Manage your Apple ID primary, rescue, alternate, and notification email addresses

No "Rescue Email" Option

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