No Response from Creative Labs Support

What's up with CL support? They don't answer email inquiries. I have submitted a couple over the last three weeks, no response at all.

Heh same problem...whaddya know? What's the deal with customer service and the support site? The site is running like its on old old server with a 56k connection.
So I have not gotten a response either since last week and your email shows 24 hour response time which is the general standard for tech support I understand as I myself work for a computer company doing technical support. Generally if the email service is taking too long or not getting an issue resolved you have something called "phones" nowadays to get the help you need from a li've person. At the very least you should be able to add another response instead of being forced to create ANOTHER new claim (which I didn't so don't worry) to follow up with the "support" team.
What I don't understand is when I spend almost 200 bucks on one product from you guys (excluding the money I spent in the past on your previous sound cards and speakers) and cannot get a single response. I gave detailed information and description of the problem in regards to sound effects randomly disappearing in ALL my games with the latest patches, windows updates, BIOS update, and drivers etc.
I would prefer to get the card working correctly as right now it is looking to me like a driver bug possibly but if I cannot get any support even STARTED with your company then I'm afraid I will not be making any future purchases with Creative.
Can you please look into this as I can see around different forums as well this is not an isolated issue in regards to customer support problems and driver issues with your rather top-end cards. My Audigy 2 ZS I never had an issue with. This new X-FI Titanium Fatality card has been nothing but issues thus far.
Thank you.
My information is in my forum profile. If you need anything further to get this taken care of ASAP let me know please. I apologize if I come off as a bit harsh as I am not mad at the forum support here as I can see this is the place where you can actually get a response and support from someone. So I do appreciate that.

Similar Messages

'Creative Zen V Plus' Recovery, from Creative Labs that

Hi,
I love my Creative mp3 player, but I haven't seen it for ages. The crappy joystick needed repairing (the only badly designed bit).
I took it in to JB Hi-Fi for them to send off and they told me it would take 6-8 weeks (this was December 27).
Anyway, to cut a long story short, 3 weeks have passed and I still don't have it.
I've rung JB Hi-Fi constantly and the Storeperson tried to help me out, gave me the Creative Labs number and I phoned them.
So I rang them and a (presumabley) Asian guy answers. I am not racist but **bleep**, he was hard to understand (phones should have inbuilt subtitles). He tried to help me out and to the best of my knowledge he said they were processing my product and it would take another 2 to 4 weeks to get my mp3 player back to me (on top of the 3 weeks!)
Now you can propably see why I'm royally peeved.
What I want to know is why Creative Labs have such crap service No joke, it sounded to me like they off-sourced people's queries to other countries and in the rinkiest dinkiest places possible (the audio quality was disqusting).
Enough ranting from me.
Anyone have a similar experience or know what I can do about it's (I'm definitely going to write a letter of complaint).
Thanks all

First, I got a? RMA number by e-mail and sent in my Zen V Plus 4GB?(refurbished) directly to Creative by UPS on a Thursday (3/28/08)?and they received it by the following Monday 3/3/08. It was back to me yesterday 4/07/08. Very fast service, only it wasn't fixed and it still locks up my computer and my player?when I download my audiobooks. Only way to get it running again is to reset, go to recovery mode?and then do a full format. Then, the next time I try to reload the books, it locks up again at GB. Now, I am trying to get Creative to pay for shipping both ways, because they didn't fix the player the first time.
It probably would have much faster for you to have?delt with Creative directly instead of using the JB Hi Fi shop. At least yours is just a problem with the?joy stick and not the electronic parts.
Good luck.
luvmyrescuedogs

Creative Labs Support serv

00% Support is stated on the support site. When choosing downloads, I am taken to the "Select country" section. That page doesn't work. One can select region/country/language, but there is no ok or go button, and pressing return doesn't help.
Is this some kind of intentional way to block people from using the support function? When trying to contact Creative I am brought to the same dead-end page.
I'm using Mozilla.

Can you see the 'If you encounter problems making a selection from the below list, please click here' link just above the selection boxes? If so try that... I doubt Creative are deliberately blocking people from getting support...

Why hasn't my problem from 10/26 received a response from Apple tech support as of a month later?

Back on 10/26, I began a discussion about an iPhone iOS 7 glitch which was an issue for my work. It has been a month and there has been no response from anybody representing Apple. Are Apple Support Communities merely manned by non-staff, volunteer effort or has some staffer missed my post? Could someone from Apple Support in the iPhone department please answer my post from 10/26? Our campus of nearly all Apple products of which I am in charge is at the end of our campus-wide AT&T phone contracts. It's getting pretty hard to convince our board that Apple is "the way to go" when the user-focused philosophy is waning so significantly that it's led to constantly increasing IT time & $$. If you want a more detailed list of issues we've got concerns about check out my follow-up reply to the post https://discussions.apple.com/message/23530965#23530965 shown in my image below. I'd love to ask about those issues, too, but Apple Support Communities won't even respond to a mere iOS7 phone glitch post. I'm disappointed. Apple has been phenomonal in the past and we've been very appreciative. Please help me and give me some relief as I fight the board to keep our organization Apple-based.

Apple will not respond, as this site is indeed supported by other Apple product users. To comment to Apple directly use the link below.
http://www.apple.com/feedback/

Help from Creative Labs?

Has anyone ever been able to speak w/a li've person at any Creative Labs phone?
Tried all listed, only get recording.
Has anyone purchased the extra $9.95 software for the VADo HD VF0580?
Does it allow one to make a regular video from many vacation clips?
Has anyone been able to convert all the clips that loaded into their PC as separate little videos into one place to
convert for burning to DVD? so it can be viewed w/DVD player?

If you want to do more than the included software allows, you will have to purchase a separate video editing program. ?I never thought that what comes with the Vado would do everything. The Flip software is no better, and actually worse, I felt
I think that as a service to help their customers, it would be very appreciated if Creative pointed people in the direction (through links and recommendations) to reasonably-priced software that will edit and burn their videos. I have asked at Yahoo Questions, and was pointed to this program, though I'm sure there are others - they're just hard to find at a reasonable price!
http://www.best-video-editor.com
http://www.best-video-editor.com/guide/edit-mp4-videos.html
I plan to purchase it. There is a free trial download, so you will be able to see if it will burn DVDs (which it states the program does) before you purchase. The price is half what the "big" video editing software suites cost, and states (as in the 2nd link above) that it edits MP4 format. I have written to ask them specifically if it will edit MP4 in HD. In any case, with the free trial you can test it without having to pay first.
Good luck!
ETA: It works just fine. Still haven't tried a DVD.

Stuck In Rescue Mode (could someone from creative labs rep

No mattter what I do my mp3 returns to the rescue mode. When I go to format it says Harddisk Problem. I don't know how this happend or how to fix it could anyone tell me what I should?
Message Edited by Winter_wolfhnv on 03-2-2005 06:5 PM

I have a 5 month old Nomad Jukebox Zen Xtra that recently developed the same problem. I went through all the postings on this site and followed the link to www.nomadness.net. This is an excellent site. Check it out.
After a number of days of research here's the bottom-line:
> You can try the "Clean Up" option in Rescue Mode. Don't give up - let it run for a few hours, and then try to reformat. Some people report results after trying this 0+ times. (Unfortunately, it did not work for me.)
> You can try the "whack it" method. A number of people have recommeded this. (Unfortunately, it did not work for me.)
> You can send it in to Creative Labs for a repair. Very mixed reviews on this.
> You can go to www.nomadness.net and follow the link to www.blurbdesigns.com/ZenUpgrade and see how to replace the hard dri've yourself. This is what I'm doing. I opened up my Xtra, got the model number of the hard dri've, went to the Fujitsu site and followed the links to places to buy it. I found an exact replacement 60GB hard dri've for just under $00.
Good luck!

The previous text-based response from mozilla technical support did not solve my problem. Please contact me by telephone.

Hi cgb0006,
backbuttonsucks has posted an answer to your question on support.mozilla.org:
How to I rollback after update erased bookmarks and new version cannot access web?
backbuttonsucks wrote:
Your firefox profile is (most likely) located at the following location:
C:\Users\USERNAME\AppData\Roaming\Mozilla\Firefox\Profiles\
it sounds like you have multiple profiles as you say old bookmarks are appearing. Otherwise, you would have to restore this directory from backup. If you have previous versions turned on in windows OS, then you could right click on the folder and go to "previous versions" tab for the automatic backup.
Its possible the other profile is there somewhere in that directory. If you have multiple user profiles, take a look a the boomarks.html file to find the correct one.
The commands in this article should list all your profiles: https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles?redirectlocale=en-US&redirectslug=Managing+profiles
THIS UNFORTUNATELY DOES NOT SOLVE THE APPARENT NETWORKING PROBLEM (NOR WAS I ABLE TO FIND THE OLD BOOKMARKS), AND HAVING CHECKED MY NETWORK PARAMETERS, I SUSPECT THAT THE NEW VERSION IS NOT COMPATIBLE WITH MY OPERATING SYSTEM. I WISH TO BE WALKED THROUGH A ROLLBACK TO MY PREVIOUS VERSION, PREFERABLY WITHOUT HAVING TO PERFORM A SYSTEM RESTORE.

Mozilla (like most developers of free software) doesn't provide telephone support. Please continue your thread at https://support.mozilla.org/en-US/questions/964377 and don't create new questions.

When will I get a response from the Customer Support Portal?

It's been nealy a whole month and nothing!!!!!! You state a 4 hour turnaround, this is clearly a lie. See the following:
https://www.adobe.com/cfusion/support/index.cfm?event=casedetail&id=0184875846&loc=en_gb

Besides checking the support status assuming you filed the case with your Apple ID, there is nothing more you can do. Nobody here knows that as nobody here works for Apple. We are users like you. Apple does not monitor this forum. You will have to contact Apple support for the information if you cannot get it the way I described.

Official response from support : We dont care whether it works or n

Front Panel Header Intel HD Audio Compatible (2x5pin)
Under specifications for X-Fi XtremeGamer you have the above. In other words the card is compatible with Intel HD Audio Front Panels.
Now i have here an official response from Creative Support saying that said front panel, listed in the specifications, is for their own internal testing purposes ONLY.
In other words, whether it works for their customers is irrelevant. Creative does not care whether it works, as their official stance is that it is only for Creative internal testing, and NOT for customer use.
So whether it works or not for customers is irrelevant.
Lets pause here for a moment. The advertised specs here on Creative's website...are not what is available for customer use?
So...
24-bit Analog-to-Digital conversion of analog inputs: 96kHz sample rate
96kHz sample rate right? What next?
"Oh sorry 96kHz sample rate is for our own testing purposes only, we cannot guarantee the customer is able to achieve a sample rate of 96kHz. Even if you get a sample rate of absolutely zero it is not valid for warranty purposes."
If technical specs are not what is really available to customers...wow...then this is a major scam. How about buying a fi've room apartment to discover that...SURPRISE...its only a two room flat, the fi've room is for testing purposes only LOL.
Jesus christ why doesnt Creative just ship all X-Fi XtremeGamers with the front panel pin soldered off after they finished testing? After all its not for customer use right?

<a target="_blank"]http://93.95.7.83/SRVS/CGI-BIN/WEBCGI.EXE/,/?St=96,E=000000000026465748,K=68,Sxi=9,Case=obj(26 56),Kb=ww_english_add,VARSET=ws:http://us.creative.com/[/url]?There are some cables floating around that would work I think. Do a search on the forum I remember seeing a few links pertaining to this. The link above is from Creative Knowledgebase showing connectivity options for the X-fi's. Creative doesn't sell the cables so of course they will be of no assistance and would not support it. They were?no help in my case and I had to figure it out on my own.
Message Edited by kpo6969 on 09-9-200704:35 AM

2 times negative experience with Creative Labs mp3 play

Hey,?I wanted to share my negati've experiences with you on two different Creative Labs mp3 players that I happened to own and suffer from. Before you jump to any fast conclusions or start drawing any parallels note that I loved the sound quality of both 5Gb Zen Micro and 30Gb Zen Vision:M and that I purchased both of them in Ukraine. 5Gb Zen Micro, my first player, was fine until I accidentally dropped it'sfrom about m above the floor. The player was fine and still able to play the music but... the screen was gone. The screen would only light up a few seconds after booting and then go dark and leave you in dark to guess your way through the menu. The sensitivity of the touch pad was way too high even at the lowest level and I often made mistakes with it. But sadly enough there is no support whatsoever in Ukraine. Email support was useless as you can't really have any software solution to the corrupted screen. I had to forget it :-(. Next, I got excited about the 30Gb Zen Vision:M. I was happy to buy a good alternati've to an Ipod but my joy was premature. After very little use of my Zen Vision I once left it unused for about a month. The next thing I noticed was that my battery is dead. The battery would not charge no matter how long I tried to do it! Not even several months passed since I purchased it when the Li-Ion battery went dead. Once again there was no customer support center to go to to fix it and there was no way to return it to the shop either. I had to replace the battery somehow. I am sure many of you saw detailed step-by-step instructions on how to disassemble the Zen Vision and get access to the battery. I bought a replacement battery on Ebay and had the original one replaced only to find out the replacement battery was dead at opening!!! I next ordered another battery on Ebay with a one-year warranty but yet again the battery would not charge. At first it would not charge and then after about 5 hours of charging it would show 00% charge but the player would shut off immediately once I disconnected the AC adapter. I gave up trying to do it myself and there is no local customer service center here. I would send it to the US for repairs but Creative has hidden all service center addresses and puts you through a very long and tedious way of reporting problems with your Zen player. I am very frustrated indeed! I don't wanna buy another Creative player and face the same problems and terrible customer service. I hope someone from Creative Labs will read this and advise the company on how to improve. Creative is losing the battle to Apple believe it or not. Apple is making tons of money on its players with poorer audio quality and fewer features because their customer service is superior. Creative is losing money quarter after quarter because their battery suppliers are not producing consistent-quality batteries, customer service support is non-existent in many countries outside the US and because many popular Creative players come with a user-unfriendly built-in battery!!!

Hey, everyone!
Thanks for your comments. I am in no way shying away from my responsibility in the case of dropping my first Zen. Such things do happen as you know. The point I was trying to make was that there is NO Creative service center over here, neither in Russia or any neighboring country I could go to.
Yes, Apple does have many service centers in Ukraine. So what do you do with the product that you can't repair? It wasn't completely shattered and a replacement of the screen or maybe some chip would fix it.
As for the battery I have to disagree. For a Li-Ion battery one month shouldn't be a problem. Someone asked who makes the batteries for Creative Labs. It's the company called SKC. http://www.skc.co.kr/skhp/en/prod/bat/03.jsp
Once again, maybe changing the battery yourself isn't the best idea but I simply have no other option and you simply don't want to throw away $360.
I still think that Creative should have done a better job selecting the battery supplier and especially setting up service centers locally. A lot of people over here buy Creative Zens and face similar problems. We have nowhere to go for service. I would rather send it in for repairs but Creative does superb job of hiding its technical support email forcing you to go through a web form.
And unfortunately Creative financial performance is only worsening:
http://www.creative.com/corporate/in...gs_Release.pdf
I don't know how much longer they are going to stay in business. I don't like Ipods and all that hype about them but I'd prefer to have better choices and responsi'veness from Creative.

Creative Labs Fatal1ty Professional Series Gaming Headset MkII

I bought a set of Creative Labs Fatal1ty Professional Series Gaming Headset MkII about a month ago and my son accidentally broke the mic. So I emailed Creative Labs customer service/tech support, not requesting a warranty replacement, but instead offering to pay for a new mic to be sent to me. This is the response I received:
“From: Creative Americas Customer Support [mailto:[email protected]]
Sent: Sunday, November 07, 2010 8:57 PM
To: Jason Alpaugh
Subject: RE: CLI - Technical Support Request - (Fatal1ty Professional Series Gaming Headset MkII) (KMM21536858I15977L0KM)
Dear Jason,
Thank you for your valuable feedback.
With regards to your issue, I am sorry to inform you that your headset is not covered by our warranty. Since the limited warranty does not apply to damage caused by normal wear and tear, abnormal use or conditions, misuse, neglect, abuse, accident, improper handling or storage, exposure to moisture, unauthorized modifications, alterations, or repairs, improper installation, improper use of any electrical source, undue physical or electrical stress, operator error, non-compliance with instructions or other acts which are not fault of Creative, including damage or loss during shipment.
Also most of the accessories are packaged together as a complete unit with the product. As such, we are unable to sell the mic to you.
If you still require assistance, please reply to this email and include any previous correspondence to ensure a quick response.
Best Regards,
Becky
Worldwide Customer Response
Creative”
Explain this to me again. Why is it not possible for me to just buy a mic to replace the broken one? I have bought 3 sound cards and three headsets prior to the Fatal1ty MkII’s from Creative Labs and have had nothing but total praise for each of them. I bought my new Fatal1ty MkII’s about a month ago for $80 and now I’m told the only way to get a new mic is to spend another $80 and get another new set. Seriously Cooler Master can send me a nut for a heatsink mounting kit, Corsair can send me a new modular connector for my PSU but you, Creative labs, refuse to help me out with getting a new mic for a very expensive headset and I’M OFFERING TO PAY FOR IT. I live and support my family paycheck to paycheck and cannot afford to shell out another $80 for a new headset, especially when the one I have now works just fine and just needs a mic. If I am forced to buy a new headset, it will not be a Creative Labs headset, which is very unfortunate since I completely love the Fatal1ty MkII’s and already miss them. A response would be greatly appreciated.

Ok getting irritated now. I get the email ok'ing the replacement for $5 + $5 to ship it and I immediately reply agreeing and asking how I should pay. Then the next email is from your rep is almost a complete contradiction from the previous. I called the support # and was basically told the same thing the last email said and to call back Monday. I 'm not calling back just to get the run-around again so can someone actually help me out with an honest and straight answer. Here's the email thread:
Dear Jason,
Thank you for contacting us at Creative Support. We appreciate the opportunity to assist you.
Jason, the microphone part is still subject for availability. You can call and inquire at the number below:
Mon-Fri (9AM-6PM Central)
405-7426622
If you still require assistance, please reply to this email and include any previous correspondence to ensure a quick response.
Best Regards,
Romulus
Worldwide Customer Response
Creative
Original Message Follows:
Thank you. Definitely fine with it. How do you want me to pay? You would not believe how much I appreciate this.
Thanks,
Jason Alpaugh
-----Original Message-----
From: Creative Americas Customer Support [mailto:[email protected]]
Sent: Thursday, November 11, 2010 8:42 PM
To: Jason Alpaugh
Subject: Re: So this is the type customer service I get...please respond
(KMM21551864I15977L0KM)
Dear Jason,
Thank you for getting back to us.
With regards to your email, we can sell an extra mic to you $5 plus
shipping of $5. Shipping cost inside US only.
If you are fine with the offer, please inform us as soon as possible.
If you still require assistance, please reply to this email and include any
previous correspondence to ensure a quick response.
Best Regards,
Isabella
Worldwide Customer Response
Creative
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To provide feedback on your "Creative Experience" please click on the
following link:
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@gmail.com&KanaID=4905846
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Got a problem? Find answers at Worldwide Customer Support :
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This email is for the sole use of Creative's intended recipient and is not
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responding to this email and thereafter permanently delete the original and
any copies of this email together with any attachments. Thank you.
Original Message Follows:
I bought a set of Creative Labs Fatal1ty Professional Series Gaming Headset
MkII about a month ago and my son accidentally broke the mic. So I emailed
Creative Labs customer service/tech support, not requesting a warranty
replacement, but instead offering to pay for a new mic to be sent to me.
This is the response I received:
?From: Creative Americas Customer Support
[mailto:[email protected]]
Sent: Sunday, November 07, 2010 8:57 PM
To: Jason Alpaugh
Subject: RE: CLI - Technical Support Request - (Fatal1ty Professional Series
Gaming Headset MkII) (KMM21536858I15977L0KM)
Dear Jason,
Thank you for your valuable feedback.
With regards to your issue, I am sorry to inform you that your headset is
not covered by our warranty. Since the limited warranty does not apply to
damage caused by normal wear and tear, abnormal use or conditions, misuse,
neglect, abuse, accident, improper handling or storage, exposure to
moisture, unauthorized modifications, alterations, or repairs, improper
installation, improper use of any electrical source, undue physical or
electrical stress, operator error, non-compliance with instructions or other
acts which are not fault of Creative, including damage or loss during
shipment.
Also most of the accessories are packaged together as a complete unit with
the product. As such, we are unable to sell the mic to you.
If you still require assistance, please reply to this email and include any
previous correspondence to ensure a quick response.
Best Regards,
Becky
Worldwide Customer Response
Creative?
Explain this to me again. Why is it not possible for me to just buy a mic
to replace the broken one? I have bought 3 sound cards and three headsets
prior to the Fatal1ty MkII?s from Creative Labs and have had nothing but
total praise for each of them. I bought my new Fatal1ty MkII?s about a
month ago for $80 and now I?m told the only way to get a new mic is to spend
another $80 and get another new set. Seriously Cooler Master can send me a
nut for a heatsink mounting kit, Corsair can send me a new modular connector
for my PSU but you, Creative labs, refuse to help me out with getting a new
mic for a very expensive headset and I?M OFFERING TO PAY FOR IT. I live and
support my family paycheck to paycheck and cannot afford to shell out
another $80 for a new headset, especially when the one I have now works just
fine and just needs a mic. If I am forced to buy a new headset, it will not
be a Creative Labs headset, which is very unfortunate since I completely
love the Fatal1ty MkII?s and already miss them. A response would be greatly
appreciated.
Reguards,
Jason Alpaugh
[email protected]

Creative Labs: A Boy's St

Hi everyone,
I came to these forums after I heard of the recent developments from Creative Labs. After reading what many people wrote, I?thought I would share?the story of how Creative became a part of my life.
I was twelve years old when I first learned of Creative. I had saved up enough money over a year and a half?and finally bought a 486 DX-2 50Mhz computer. I cannot tell you how many lawns I mowed and dri'veways I shoveled. Take a minute to remember what prices were like in the early 990s and you'll understand why it took so long. I would have been able to get a sound card included with the computer had I saved for another month or two, but I was twelve - I wasn't going to wait anymore!
Two?months after that purchase, I had saved up enough money to buy a sound card and speakers. Finally my system would be complete!? I started looking for a sound card and heard from many people that SoundBlasters were the only kind I should consider. Thus, the SoundBlaster 6 was my first sound card. Indeed, it was the first component I ever installed in a computer and it went flawlessly.
Because "Soundblaster" compatibility was important back then, I purchased only Creative products. Even as a teenager, I noticed the bloatware that was starting to get bundled with the drivers. I also noticed that the quality of the drivers was deteriorating, but I was always able to make them work well most of the time. There were a few blue screens of death, but I just shrugged and rebooted.
As we approach the present, it is clear to me the trend I noticed has reached a breaking point. I was stunned when I saw that Creative had the nerve to tell someone who was doing their job for them to stop. For this reason, my sound card has been placed in the garbage and I am using the onboard audio included with my Shuttle system. On a side note, installing those drivers was a cakewalk compared to some of the installations I went through with Creative products.
It is obvious to me, someone who has only been without a Creative sound card for two months, that the company either has no idea what they are doing or does not care. I will not purchase another Creative product again, nor recommend that anyone do so, until new management is present and is turning the company around. This includes making higher quality, less bloated, more stable drivers that activate all of the features present on the card and work on all operating system in the same way.
I have signed the petition (link below), and encourage people to do the same. I know perfectly well that a petition is unlikely to change the policies of management, but it is at the very least one more way to make my displeasure heard. I am number 26 on the petition, and I hope many more will sign so that the extent of their customers' displeasure becomes known.
That is my Creative story, and it is a sad one. I am sad to see a company so capable of producing excellent hardware fall into the trap that is poor management.
To Creative: Please turn around your company and realize that hardware and software must work together seamlessly. Please reorganize your management team and put in place individuals who understand how to build relationships with customers. Please realize that people who pay you money have taken the time to earn it and are worthy of higher levels of support for their products. And finally, please recognize that punishing a member of the community who picked up slack where you left off is a horrendous way to build customer relationshi
ps.
Indeed, that is how you are losing mine.
I wish everyone on here the best, and thank you for reading this little story. I was told growing up that words can move mountains, so I encourage everyone to leave some words of their own.
Thank you,
Tim
Link: http://www.petitiononline.com/crtvlabs/petition.html

Creative was infringing upon Aureal's patents, not the other way around. Yet is was Creative who sued Aureal for patent infringement.
See : http://en.wikipedia.org/wiki/Aureal
On March 5th, 998, [url="http://en.wikipedia.org/wiki/Creative_Labs">Creative Labs[/url] sued Aureal for patent infringement. Aureal countersued because they believed Creative was guilty of patent infringement. After numerous lawsuits Aureal won a favorable ruling in December 999, which vindicated Aureal from these patent infringement claims, but the legal costs were too high and Aureal filed for [url="http://en.wikipedia.org/wiki/Bankruptcy">bankruptcy[/url]. On September 2st, 2000, Creative acquired Aureal's assets from its [url="http://en.wikipedia.org/wiki/Bankruptcy_trustee">bankruptcy trustee[/url] for US$ 32 million. The purchase included patents, trademarks, other property, as well as a release to Creative from any infringement by Creative of Aureal's intellectual property including [url="http://en.wikipedia.org/wiki/A3D">A3D[/url]. The purchase effecti'vely eliminated Creative's only competition in the gaming audio market. It also eliminated any requirements for Creative to pay past or future royalties as well as damages for products which incorporated Aureal's technology.
See : http://en.wikipedia.org/wiki/Soundstorm
[url="http://en.wikipedia.org/wiki/Creative_Technology">Creative's[/url] acquisition of [url="http://en.wikipedia.org/wiki/Sensaura">Sensaura[/url] in late 2003 put a halt to development of drivers for Sensaura-based sound hardware, including the code that ran on the SoundStorm APU. Further development of SoundStorm hardware and drivers would have been considerably more costly for Nvidia without middleware support from Sensaura.

What's up with Creative tech support???

I sent them an email detailing my problem. I started with the problem that my Zen V plus was in recovery mode and nothing was working (reboot, reset button) went to web site and used the recovery tool located there. Did not change anything, it'sdid not work, tried it again and then got the message on my MP3 that there was a firmware problem. My PC now doesn't regognize the MP3 player. The reply I got back from Creative tech support was try the reboot option from the recovery menu.
What part of - I tried it and it didn't work and now the only thing on the screen is "firmware problem" don't they understand.
Why don't they have a li've chat for tech support. I'm wondering why I bought a Creative lab MP3 player

I did get back to them with exact details of what I did. What I tried per the suggestions on the web site for trouble shooting the problem. They responded back with the EXACT SAME LIST I told them I already tried.
I was in recovery mode
tried the reboot option - nothing
tried the clean up option - nothing
tried the recovery tool from web site - nothing
tried to reload OS and now the PC doesn't reconize the MP3 player
tried all the options suggeted for getting PC to recognize MP3 player as web site suggests and NOTHING WORKS
explained that to tech support and I get instructions for things I ALREADY TRIED.
Again, why is there no li've chat!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Alchemy and error 0xc0000142, Error 101 in Creative Labs SC in

<p class="MsoNormal">I have a dual boot machine, XP & Vista. If I enable Alchemy for a game in Vista, when I boot into XP and try and run the game I get the following error:
<p class="MsoNormal">?
<p class="MsoNormal">The application failed to initialize properly (0xc000042). Click on OK to terminate the application.
<p class="MsoNormal">?
<p class="MsoNormal">The only option is to click OK and the game doesn?t run.
<p class="MsoNormal">?
<p class="MsoNormal">The system log shows an error 0 from Creative Labs SC..
<p class="MsoNormal">?
<p class="MsoNormal">Someone who upgrades to Vista, then goes back to XP may run into this problem and not be able to find out what is happening, or run Alchemy to solve it.
<p class="MsoNormal">?
<p class="MsoNormal">The solution is to remove the dsound.dll from the folder where the games .exe is stored, thus allowing XP to run the correct dsound.dll (which is in windows\system32).

Try to syncronize DC dependencies (in Development Configuration perspective: "Sync Used DCs")... after, rebuild your project.
regards,
Angelo

Creative Labs' statement on the crackling noises

finally the guys from Creative Labs have aknowledged the existing problems with creative x-fi and nf4 chipsets. you can read all about it on the official statement over in the creative forums:
http://forums.creative.com/creativelabs/board/message?board.id=soundblaster&message.id=61926
one of the systems tested included the diamond plus mobo.
read all about the findings, and maybe everyone who has a problem will be able to solve it.
good luck guys.

Quote from: Markoul on 18-May-06, 02:29:04
I have reported this thread to warp2search website.
Don't be surprised if you see suddenly 2000 views in this thread here.
After all our forum is famous
Manolis aka Markoul
Yep... Showing up in The Inquirer for couple of days means we've hit the Big Time!
I for one am not sorry to see Creative get their comeuppance.
I've never had any of the drivers that were boxed w/ a card on CD work properly - I always have had to update 'em immediately upon installation & then dig through their website for a driver package that wasn't bundled with their incredibly buggy "bloatware" that masquerades as utilities.
I'm just glad to have my Audigy ZS working halfway decent, but I still suspect it's drivers are responsible for at least 30% of any BSOD's that I occasionally get.
I'd be really PO'ed if I was struggling with an X-fi...

No Response from Creative Labs Support

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