No response from itunes

I have a new shuffle and it everything worked fine when I first set it up and after plugging it in a few times to sync some new music. It quit working so I assumed the battery died. I plugged it into the port and got no response from itunes - just three green blinks then a "found new hardware wizard" popup on my desktop. Any suggestions?

I successfully installed both Itunes 5.0 & quicktime 7.0, but when i luanch either one the icon jumps up and down. After a few jumps it, the application doesn't start. Same thing happens when i launch from the application menu.
In any application when you click and hold the icon in the dock you get a set of options( usuallyquit*hideshow in finder* etc.etc.), but with either of these applications the very top line reads as follows. Application not responding.
I've tried to quit and restart the application but the same thing happens.
Yet for some reason i still have the option of going to the force quit option and quitting the application the never responded. I have tried to trash that download and and do it again, but the same thing happens. I don't think it is the download because i got them both from Apple. All of my music is still there, and so are the movies. i just don't have a clue whats wrong .

Similar Messages

  • Slow response from iTunes Music Store

    This is a problem for a lot of iTunes Music Store customers. Many people have complained that they get "cannot connect to the Music Store" error messages. Apple replies that repairing the Keychain can fix the problem, but I and several others in various discussion forums find that doesn't help.
    After upgrading to iTunes 6 and repairing my keychain, then restarting, I find that I can connect to the Music Store only after repeated attempts. I get the error message repeatedly, but if I keep trying enough times, I finally get through.
    A similar problem happens when I try to preview or buy songs -- I get several error messages, then finally connect.
    Using the Radio feature is similarly frustrating. I have to wait ten minutes or more after clicking on a genre to get a list of stations, and often I have to face a long wait with no error messages after selecting a station.
    I don't have this problem when connecting to the Music Store from other computers, but I have no other problems connectin to the Web from Safari or Firefox, or with any e-mail program.
    However, Apple's site seeems wonky -- lots of "document contains no data" when I click on forums or even to log in.
    I am using an iMac G4 (the dome computer) with Mac OS X.2.8.
    Apple, what's the solution?

    You're not alone. Since Saturday I seem to be experiencing two problems;
    1: The previews of tracks don't work properly - that is to say, they don't download correctly - I'm on 2Mb broadband and I've had to switch it into download the whole preview before playing due to it only playing 12 seconds of the 30 seconds if I leave it 'on the fly'
    2: I have repeated problems downloading tracks from the ITMS. THey get 50% of the way through then I get ;
    "There was an error downloading your purchased music. The network connection was reset. Make sure your network connection is active and try again."
    After repeated retries I eventually get the track downloaded but it's painful.
    Again - this has only started happening since Saturday (I've been using ITMS on my mac since it opened in the UK), and like I said I'm on 2Mbits/s broadband with no other issues.

  • No response from Itunes 5.0

    I'm running OS 10.3.9 & just downloaded i tunes 5 but doesn't want to respond. I've tried everything but nothing seems to work.

    I successfully installed both Itunes 5.0 & quicktime 7.0, but when i luanch either one the icon jumps up and down. After a few jumps it, the application doesn't start. Same thing happens when i launch from the application menu.
    In any application when you click and hold the icon in the dock you get a set of options( usuallyquit*hideshow in finder* etc.etc.), but with either of these applications the very top line reads as follows. Application not responding.
    I've tried to quit and restart the application but the same thing happens.
    Yet for some reason i still have the option of going to the force quit option and quitting the application the never responded. I have tried to trash that download and and do it again, but the same thing happens. I don't think it is the download because i got them both from Apple. All of my music is still there, and so are the movies. i just don't have a clue whats wrong .

  • HT1925 I cannot print a CD Jewel case insert using iTunes 11. Many people are having the same problem since iTunes 11 came on the market. Has anyone else had this problem. The second problem I'm having is poor customer response from iTunes.......

    When does apple expect to release an update of itunes 11. I cannot print a CD Jewel case insert.

    When does apple expect to release an update of itunes 11. I cannot print a CD Jewel case insert.

  • Ipod said needed charging, got SUPER hot, now won't charge or turn on, no response from Itunes plug-in

    It was working fine less than 10 hours ago, but went to work, came back, turned it on, worked for about two minutes then suddenly turned itself off, said red zone battery (swear it was more than 50% when I left and it wasn't used while I was at work) tried to charge it, had icon of charger insert and red zone battery (weird pattern, had never seen like 'checkered or bands' on the red battery icon before this) then it refused to charge.  (I'm using the same iPhone 5s charger for the RED iPod 64gb which still works on the phone.)   Had it since Nov, 30, 2012. Is this as long as the battery lasts in this stuff? I only play pocket frogs, and hay day at most 4 hours on a weekend (in between letting it sit idle). Maybe in the entire time I have owned it, would listen to music on it for 5 hours a total of 7 times if that.  Wasn't really used for much else, oh except for pictures or video, but can't have more than 1000 between both as I would move them off or delete regularly.  Never let it go dead, would recharge when it said "low battery" every time,  but noticed lately it was running down after 50% faster.  Was that a 'sign'?
    Does this mean I need to give up and buy a new one or do they replace the battery  (heard any data I have will be erased on this device- does that me I can' transfer the games and stuff over to a new one? Last Computer back up was about a month ago when they did yet another "update".
    any suggestions, comments, advice?

    Not Charge
    - See:    
    iPod touch: Hardware troubleshooting
    iPhone and iPod touch: Charging the battery
    If you can’t charge your iPhone, iPad, or iPod touch
    - Try another cable. The cable for 5G iPod (lightning connector) seems to be more prone to failure than the older cable.
    - If a 5G iPod               
    Iphone 5 lightning port charging problem - SOLUTION!
    - Try another charging source
    - Inspect the dock connector on the iPod for bent or missing contacts, foreign material, corroded contacts, broken, missing or cracked plastic.
    - Make an appointment at the Genius Bar of an Apple store. I suspect  hardware problem because of the hotness.
      Apple Retail Store - Genius Bar

  • ITunes Plus Upgrade--No help from iTunes Support

    I appologize for this lengthy post. Believe me I have more to the story, but want to keep it as short as possible. Bottom line is I'm looking for help with iTunes plus upgrade please.
    My specific problem is getting customer support to upgrade my old iTunes songs iTunes to iTunes plus so I can use them on our new Sonos player. It’s now been almost a week since this issue arose and there has been no help in getting my problems solved. My main problem is that there is no telephone customer support for iTunes. All of the support for iTunes is now done online through emails. That is a huge issue in my mind, but not the purpose for this post.
    Here is my problem..
    I have two iTunes accounts. Account # 1 was my primary account until 2008/09 time frame when I switched from a PC to Macbook Pro. I have 314 songs from 2006-08 that were purchased on Account #1 that I'm trying to upgrade to iTunes Plus. Account #2 is now my primary iTunes account. The Account #2 songs are all iTunes plus and do not need upgrading. I now have all the purchases from both accounts on my Mac Mini serving as a HTC, but the old iTunes DRM songs cannot be played on Sonos until they get upgraded.
    My issue solely relates to my old songs on Account #1. I have been trying to upgrade my account 1 songs since last Thursday. My iTunes store account is currently logged into Account 1 when attempting the updgrade. When I first made the purchase, I got the on screen message that I’d get an email with instructions to complete the purchase. Well three days passed and I never got the email. I also noticed that my purchase of $104 showed up as three “pending” credit card charges on my bank account records. This seemed odd so I called Apple for help. Big mistake!!!!!
    When I attempted to call Apple Support I was continually given to “technical support” for either my Macbook or Mac Mini. They never listened to what I was saying. In fact one rep told me I would need to pay the $39 fee for technical support on my issue!!!! Finally, after speaking to three different individuals one of the “tech support” reps was able to contact an iTunes support rep. Note, that I could not speak to them, rather it was strictly apple employee to apple employee. I was placed on hold for thirty minutes while they worked on my issue. After thirty minutes I was told to go to the iTunes store and start over. I went to iTunes store and completed the purchase again. Shortly thereafter, I received an email response from iTunes saying:
    Dear Tom,
    Your iTunes Plus music upgrade could not be successfully completed because there was a problem with one of the items that was to be upgraded. Please return to your Upgrade My Library page and click Buy and your upgrade should be processed successfully. We are sorry for the inconvenience and appreciate your business.
    Sincerely,
    iTunes Store Team
    Based on this email. I went to iTunes store again and tried the purchase….again. I then got the same email response a short time later. I have attempted two other times to buy the upgrades but got no email responses at all. Late Sunday, I called Apple again and also used their online iTunes support page. I got one response late Sunday evening asking a question about error messages, I answered their question by providing them the above iTunes notice. That email late Sunday night was the last communication I've recieved from iTunes support. It’s now three days later and I’m still waiting to hear back from someone at iTunes support. All I want to do is spend 104 dollars to upgrade my 300+ songs, but no one at Apple seems to care.
    I am really disappointed in Apple’s customer service. I’ve been a fan of Apple for quite some time, between my wife and I, we have 6 Apple products in our home. The lack of customer support is really disgraceful.
    Anyone have any ideas.

    This is a follow up. Finally, after almost 72 hours, I recieved another email from the original iTunes support representative. According to her, the problem is that one or more of my songs on the account are either not eligible for the upgrade or the file is corrupted and can not be upgraded. In short I cannot use the "Buy All" feature because I will always hit this roadblock. The only way to resolve this, is to upgrade each song individually or select a few songs at a time to upgrade.
    I will have to do this until I get the song or songs that is causing the problem. Once I have identified the song(s), I can chose to repurchase them and get a refund. All songs today are at the DRM free format so repurchased songs will automatically be the upgraded file.
    So I'll now begin the upgrade of the 314 songs. I guess it could be worse.
    Okay, I got an answer and an offer of a refund, but this answer certainly could have been provided three days ago. Am I being unreasonable?

  • TS1702 im playing rage of bahamut at the moment and every time i try to buy ragemedals it comes up with (please contact itunes support to compleate this transaction) i have checked my restrictions and that is fine, i can buy apps from itunes. please help

    im playing rage of bahamut at the moment and every time i try to buy ragemedals it comes up with (please contact itunes support to compleate this transaction) i have checked my restrictions and that is fine, i can buy apps from itunes. please help

    What was the response from iTunes after you contacted them like the message said to do?
    Apple - Support - iTunes - Contact Us

  • Received a strange email from iTunes;

    Reads as follows;
    Dear iTunes Customer,
    Thank you for downloading the movie The Three Flavours Cornetto® Trilogy. Unfortunately, the movie you received may have had some noticeable quality issues.  We have corrected the problem and a new copy is available to download, free of charge.  To receive the new version, please re-download the title from your iTunes purchase history.
    For information on how to remove the current version, go to:
    How to delete content you've downloaded from the iTunes Store, App Store, iBooks Store, or Mac App Store
    For information on how to download the new copy, go to:
    Downloading past purchases from the iTunes Store, App Store, and iBooks Store
    Regards,
    iTunes Support Team
    http://www.apple.com/support/itunes/ww/
    I don't tend to click on unsolicited links and sure as heck don't remember ordering this movie. I have figured it to be a phishing scam.
    Anyone else?

    Dear ed2345 and Nadine_brizuela,
    As a Network Administrator I understand how these emails at first glance appear to be legitimate. Everything about them seems legitimate. That is why before commenting further, I waited for a response from Apple concerning this matter before confirming my worst fear. And as MiniBeast has stated: "I have figured it to be a phishing scam.", "it raised red flags immediately", "it's definitely a Phishing Scam to steal info." turns out to be correct and the word needs to get out to Apple customers as soon as possible, before any damage may be done.
    As confirmed by Apple it is indeed an Phising scam. The links appear to be legitimate. They seems to point to Apple and above all, the very worst part is that they appear to be emailed from a legitimate Apple email server, when in fact it was not sent from Apple, as confirmed by the following response from Itunes support.
    It is indeed a confirmed scam sent by hackers who could have only pulled this off by a DNS poisoning attack, but for me still seems fishy because of whois confirmation, but Apple confirms it did not come from them.
    What is DNS poisoning: http://www.computer-network-security-training.com/what-is-a-dns-poisoning-attack /
    For me, when I got this email, it seemed fishy to me as well, I opened it and it went to Apple, I closed out that browser and opened a different browser and went to Apple and reset my password and contacted support and then responded to this post above. With DNS poisoning it seems that the links are real because your browser says apple.com/... when in fact the links are completely fake sending you to a completely different server. And it even appears to be emailed from Apple, which, as confirmed by Apple, it was not.
    The word needs to get out especially to all Apple customers, that this particular email is fake and a Phishing attack designed to get the users Apple ID login. I would not have believed it myself unless confirmed by Apple.
    RESPONSE FROM APPLE SUPPORT BELOW:
    Thanks for choosing Apple.
    Greetings from iTunes Store Customer Support. My name is Mohammed and I am happy to assist you today.
    I understand that you receive two emails from Apple about the movie. I know you must be eager to get this resolved. I will provide the necessary information.
    I looked into this and found that neither the email nor its sender are affiliated with Apple. The email appears to be a phishing attempt, designed to trick users into visiting a website.
    If you still have the email, please forward it to [email protected] so we can investigate it. If the email contains links or attachments, please don't open them.
    Apple will only send you an email asking you to verify an email address in these situations:
    - When you first set up an account
    - Immediately after you add or change a contact email address for an Apple ID
    Also, an email from Apple will never ask you for your password, Social Security Number, or full credit card number.
    If you haven't already done so, I recommend following the suggestions in this article:
    Apple ID: Security and your Apple ID
    http://support.apple.com/kb/ht4232
    Also, here are other articles that you might find helpful:
    Identifying fraudulent "phishing" email
    http://support.apple.com/kb/HT4933
    Identifying legitimate emails from the iTunes Store
    http://support.apple.com/kb/HT2075
    I hope the information provided above is helpful.
    if you have any further queries regarding iTunes Store, please reply to this email. I will be happy to assist you. Thank you for being a valued member of the iTunes family.
    Have a nice day!
    Sincerely,
    iTunes Store Customer Support
    http://www.apple.com/support/itunes/ww/

  • Can't access previously purchased TV shows from iTunes

    I have purchased several tv series in itunes and can't access SD version to download.  It only gives me option of downloading HD version which would mean I need to repurchase. 
    This issue is a function of itunes not downloading current week show.  I have to do manually each time.  I am logged into account and have most current version of Itunes etc.

    I'm having the same problem.  I purchased a SD season pass for a show and when I tried to download the newest episode I couldn't access the SD version.  When I click on the SD button nothing happens.  The only option it gives me is to download the HD version which means I would have to repurchase the episode.  I haven't had any response from Itunes support.  It hasn't been a problem in previous weeks.

  • HT5085 No re-download on previously purchased TV Shows from Itunes Germany

    Is there any information about why in Germany it is not possible to '(re-)download previously purchased TV Shows? It is a pain to pay for something and then not be able to download it again in case of loosing the Hard Disk Data on my Pc.

    I'm having the same problem.  I purchased a SD season pass for a show and when I tried to download the newest episode I couldn't access the SD version.  When I click on the SD button nothing happens.  The only option it gives me is to download the HD version which means I would have to repurchase the episode.  I haven't had any response from Itunes support.  It hasn't been a problem in previous weeks.

  • My iPad Mini iOS7 is showing only Apple Logo which happened during software update. I tried to restore using iTunes but it asking me to response from iPad. But my ipad only shows apple logo. How can i response? How to solve this problem?

    My iPad Mini iOS7 is showing only Apple Logo which happened during software update. I tried to restore using iTunes but it asking me to response from iPad. But my ipad only shows apple logo. How can i response? How to solve this problem?

    FORCE IPAD INTO RECOVERY MODE
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    1. Data will be lost if you do not have backup
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  • I cannot connect to iTunes due to a response from device

    I have iphone 5s and HP61-110SA laptop using kasperksy security software.  When trying to connect iphone to itune i get the error message that it cannot connect because of "invalid response from device".  Can anyone help?
    Aladrykes

    Hi Why do you use your PC since, ios 7 almost everything  be done over Wifi if you must use PC turn Security, off. And try again. Cheers Brian

  • I have followed the suggested methods of restoring my iphone by placing it into recovory mode, however itunes keeps asking for a response from my iphone except it is disabled

    i have followed the suggested methods of restoring my iphone by placing it into recovory mode, however itunes keeps asking for a response from my iphone except it is disabled and thus the restoration willnot continue

    There's a whole lot to read in your post, and frankly I have not read it all.
    Having said that, this troubleshooting guide should help:
    http://support.apple.com/kb/TS1538
    In particular, pay attention to the mobile device support sections near the bottom, assuming you have already done the items above it.

  • I can't access to my ipad In MacBook Air. Error shows this device no loger connected or error shows that no response from divice and iTunes can't connected or not found divice, what's the problem? I reset my ipad but no response

    I can't access to my ipad In MacBook Air. Error shows this device no loger connected or error shows that no response from divice and iTunes can't connected or not found divice, what's the problem? I reset my ipad but no response

    Hi ..
    Which OS X is installed on your Mac ?
    Click the Apple () menu top left in your screen. From the drop down menu click About This Mac. The version is noted there.
    Make sure your Mac OS X software is up to date.
    Disconnect the iPad from your Mac.
    Open System Preferences > Software Update > Check Now
    If any updates are required, make sure to restart your Mac after the updates are installed then connect your iPad and see if iTunes recognizes it under Devices.

  • I have over 40 itunes purchases all all play back fine. But my last purchase Ip Man2 keeps freezing on play back and I know it"s not y PC, get no helpful response  from apple, what can I do to get a refund on that purchase or a better copy.

    I have over 40 Itunes purchases and they all play back fine, But my last purchase Ip Man2 keeps freezing on play, I know it's not my PC because all my other itunes movies play fine, wasn't able to get a helpful response from APPLE, How can I get a refund on that purchase or a better copy.

    I own the movies and I want them to stay in my iTunes library basically forever.
    But in both cases the file name no longer shows in the movie list, so I don't know how to re-download it from the Cloud.
    iTunes prefs > Store > Show iTunes in the Cloud purchases.
    This will show all your iTunes purchases in your library with a cloud icon down arrow. Click the icon to redownload or click on Play to stream without downloading.
    Also see this , -> Download past purchases
    and techncially, you don't "own" the movie, You simply have a license to use it.
    Yet the first thing iTunes does when you hit the delete key is tell you that it will remove the movie forever from all devices and the library.
    Actually, no it does not tell you that.
    FYI: You should keep copies of all yoru iTnue spurahses as the labels/movie studios/copyright owners can pull their product at anytime and it won't be available to redownload.
    Suggestions here -> http://www.apple.com/feedback/

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