No response from the customer supp

Hi I'm a italian client of a zen nano plus.
I have a problem with the player....
So I sent a email to customer support.
After one day i receved an automatic email that suggest how to upgrade the firmware, but I have a problem with the hardware! So I sent an another email and again I receved the same automatic response...
Now I think that Creative is not a serious company...

That's normal. When you send a mail, you receive an automatic response first, but they usually arri've pretty quickly. If you send another new e-mail, you'll receive another automatic response. Check the e-mail, it may tell you to respond to the auto-response if you're still having problems. If it doesn't mention that, then just sit tight and wait for the response.
Cat

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