No response when export EXCEL from Mapping in FDM

Dear All,
I am using FDM 11.1.1.3. And, install as usual.
I cannot export Excel from Mapping in FDM.
The screen is just keep waiting for long long time.
How to fix it? Thanks for all.
Karen

We did have a bug in older versions of smartview where it was not possible to deinstall it. Smartview was removed but any attempt to install a new version failed. This was because Smartview creates a Registry entry in:
HKEY_CURRENT_USER\Software\Microsoft\Installer
and adds the key
C:\DOCUME~1\USERNAME\LOCALS~1\Temp\_is3EA\
which then prevents any newer version of SmartView to be installed
I looked on my machine and the is3EA file does not exist, however there is an installer file called isA.exe
The registry entries for smartview are found under HKEY_CURRENT_USER\Software\Hyperion Solutions\Hyperion Smartview - maybe you could try deleting these entries? --> solution works.
Edited by: user9378541 on 27-sep-2010 2:45

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    <br>//////////////////////////////////////////////////////////////////////
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