No Return Envelope for Rebate for buying Iphone 6

I bought my Iphone 6 September 29th and was told I would get a return envelope within a week, and then ten business days. As you can see tomorrow marks a month since receiving my new phone. Verizon- Where is it?!!!!!

After receiving the email, that I still have, I then called customer support. I was told that they were sending me a box through UPS and that it would be here in 2 to 5 days, it is now day 7 and I still have not received that box either. They told me that the reason I did not get the envelop was that they did not have any, even though the email clearly stated they did and that it was sent. They also told me I could just take my old phone in to a verizon owned store and they would handle it, when I tried that they denied that as being an option and I would just have to get ahold of the trade in department. I will check out your suggestion and try that route. Thanks

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