No ring sound volume on incoming call, no speakerphone

My Xperia Z3 Compact is about 6 weeks old (US-unlocked) and recently the phone quit ringing audibly when I have an incoming call. When I get a call, the screen comes on and shows that I have a call, the phone vibrates like it always does and the LED flashes bright white. But no sound, no ringtone. Actually - a very quiet ringtone but through the small phone receiver speaker (where you listen to a caller with phone to your ear). All other notifications and stuff sound out normally: SMS, email, alarms, startup sound, music all work fine. Only incoming calls have no ring volume. I have checked the volume settings and have the ringtone & notifications volume slider wide open. I have changed ringtones, adjusted every sound and volume setting on the phone to no effect.
I did a hard reset and that did not solve the problem. After hard reset I let the phone update as necessay (the phone was up to date, many Sony apps updated). I did not re-install my data and called my phone a few times after the hard reset, still no ring sound on incoming call.
I did another hard reset and did not let anything update, still no ring sound on incoming call.
Related to this is the fact that on any phone call, the speakerphone does not work. If I turn on speakerphone, the caller can hear me but I cannot hear them. If I turn off speakerphone, everything is fine (I hear the caller in the earpiece, they hear me). The external speakers do work fine, I can play music, video, etc. and it all sounds fine. I have tried all of the different ringtones and they sound fine except for when someone is calling in and I hear nothing.
As an aside, this phone has not been dropped or wet or any of those things that might have created a problem.
Any ideas?

You could repair your phone with PCC
PC Companion (PCC)
Bridge (for Mac)
Alternatives on How to backup Xperias
http://talk.sonymobile.com/thread/36355
"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

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