No ringback from cisco ip phones to alcatel Phones
I have a CUCM 7.1.3 integrated with a Alcatel OXO PBX and when a try to place a call from cisco IP-Phones registered on CUCM to phones on PBX, I have no ringback,but when a place a call from cisco IP-Phones registered on CUCM to PSTN using PBX as it has a PRI line to the local PSTN, I dont have that issue.
The voice gateway connects to PBX using a PRI(E1) running MGCP and QSIG.
interface Serial 3/1:15
no ip address
encapsulation hdlc
isdn switch-type primary-qsig
isdn timer T310 120000
isdn protocol-emulate network
isdn incoming-voice voice
isdn bind-l3 ccm-manager
no cdp enable
You can configure COS values for the Cisco IP Phones so that the voice packets from Cisco IP phone are given more priority over the data packets from the PCs/Hosts. But the same might not be configurable for non Cisco IP Phone. I am not very sure of this. Other than that I guess, you can have all QoS features.
Similar Messages
-
I need to setup 7800 Series IP Phones in the CUCM 8.6.2 which by default are not support but will work after install the software. Anyone have document from Cisco as I remember I seen once before.
Hi Ali,
I'll just add this reference to the good tips from my friend Manish (+5)
Support for the 7800 series in CUCM 8.6.2 was first added with this
Device Pack;
Cisco Unified Communications Manager
Device Package 8.6(2)(24104-1)Release Notes
Cisco Unified Communications Manager Device Package Release 8.6(2)
adds support for the Cisco IP Phones
7821, 7841, and 7861 running SIP firmware release 10.1(1).
The steps are in this doc
http://www.cisco.com/web/software/282074299/107528/cmterm-devicepack-8.6.2.24104-1_Readme.pdf
You might as well install the latest 8.6.2 Device pack
cmterm-devicepack8.6.2.24112-1.cop.sgn
Cheers!
Rob
"Seek it out and ye shall find "
- OneRepublic -
802.1x with alcatel phone with cisco acs 5.0
Hi All, can any one has done the implementation of 802.1x with alcatel phone where pc will be behind the phone and cisco switch ports are configured as trunk. Trunk native vlan is data vlan for pc and trunk carrying voice vlan.
when trunk mode is enabled I can not configure 802.1x on trunk interface. does any one help me to get rid of this situation..
ThanksHi,
Did you find any solution?. Did you tried with the command switchport voice vlan?.
Regards,
Mauricio -
Impossible to use mAb with Alcatel phone
Hello
I try to configure mab authentication with alcatel Phone "ipTouch".
The radius is an ISE version 1.2.1
It is impossible to autenticate with mab.
On the Ise the error is:
"Event 5434 Endpoint conducted several failed authentications of the same scenario"
" Failure Reason 11514 Unexpectedly received empty TLS message; treating as a rejection by the client"
On the switch the error message is:
2960-09#
Dec 15 11:13:50.090: %AUTHMGR-5-START: Starting 'mab' for client (0080.9fc8.a9eb) on Interface Gi1/0/11 AuditSessionID
0A0A510A0000010A2E95860F
Dec 15 11:13:50.125: %MAB-5-FAIL: Authentication failed for client (0080.9fc8.a9eb) on Interface Gi1/0/11 AuditSessionID
0A0A510A0000010A2E95860F
Dec 15 11:13:50.125: %AUTHMGR-7-RESULT: Authentication result 'no-response' from 'mab' for client (0080.9fc8.a9eb) on
Interface Gi1/0/11 AuditSessionID 0A0A510A0000010A2E95860F
Dec 15 11:13:50.125: %AUTHMGR-7-FAILOVER: Failing over from 'mab' for client (0080.9fc8.a9eb) on Interface Gi1/0/11
AuditSessionID 0A0A510A0000010A2E95860F
2960-09#
Dec 15 11:13:50.125: %AUTHMGR-5-START: Starting 'dot1x' for client (0080.9fc8.a9eb) on Interface Gi1/0/11 AuditSessionID
0A0A510A0000010A2E95860F
Here is the switch config
+++++++++++++++++
interface GigabitEthernet1/0/11
description HOST PORT WITH AUTHENTICATION
switchport access vlan 68
switchport mode access
switchport nonegotiate
switchport voice vlan 78
authentication event server dead action reinitialize vlan 68
authentication event server dead action authorize voice
authentication host-mode multi-auth
authentication order mab dot1x
authentication priority dot1x mab
authentication port-control auto
authentication periodic
authentication timer restart 300
authentication timer reauthenticate server
authentication timer inactivity server
mab
dot1x pae authenticator
dot1x timeout tx-period 5
spanning-tree portfast
end
global switch config
+++++++++++++++
aaa new-model
aaa authentication login default local group radius
aaa authentication dot1x default group radius
aaa authorization exec default local group radius
aaa authorization network default group radius
aaa accounting dot1x default start-stop group radius
aaa server radius dynamic-author
client 10.1.30.11 server-key 7 023201575A080B34080F
client 10.1.30.12 server-key 7 122D001B430508116E6A
dot1x system-auth-control
dot1x critical eapol
radius-server attribute 6 on-for-login-auth
radius-server attribute 8 include-in-access-req
radius-server attribute 25 access-request include
radius-server dead-criteria time 1 tries 3
radius-server host 10.1.30.11 auth-port 1812 acct-port 1813 key 7 0030160A55550F134B60
radius-server host 10.1.30.12 auth-port 1812 acct-port 1813 key 7 0030160A55550F134B60
radius-server deadtime 1
radius-server vsa send accounting
radius-server vsa send authentication
Could you please help me.
Michel MisonneHi
Yes the mac is in the Identity endpoint.
During this night, the Phone reboot and now it is OK !!!
I do not know why ?
I changed nothing !
But here is the debug.
Also the ise is configured with authentication protocol Pap-Ascii = Enable
and "Calling stat id" and "Check pass" checked."
The onfig of the phone is
-Mac to login
-MD5 profile = OFF
-Tls Profile OFF
Her is te debug. ( when it works well)
conf t
Enter configuration commands, one per line. End with CNTL/Z.
2960-09(config)#endshutdown int gigabitEthernet 1/0/11
2960-09(config-if)#no shu
2960-09(config-if)#no shutdown
2960-09(config-if)#
2960-09(config-if)#
2960-09(config-if)#
2960-09(config-if)#
2960-09(config-if)#end
2960-09#
Dec 16 08:33:54.962: %ILPOWER-7-DETECT: Interface Gi1/0/11: Power Device detected: IEEE PD
Dec 16 08:33:56.157: %ILPOWER-5-POWER_GRANTED: Interface Gi1/0/11: Power granted
2960-09#
2960-09#
2960-09#
2960-09#
2960-09#
2960-09#
2960-09#
Dec 16 08:33:56.241: %LINK-3-UPDOWN: Interface GigabitEthernet1/0/11, changed state to down
Dec 16 08:33:56.322: %SYS-5-CONFIG_I: Configured from console by admin on vty0 (10.10.68.4)
2960-09#
Dec 16 08:34:02.924: %LINK-3-UPDOWN: Interface GigabitEthernet1/0/11, changed state to up
Dec 16 08:34:03.924: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet1/0/11, changed state to up
2960-09#
Dec 16 08:34:05.088: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet1/0/11, changed state to down
2960-09#
Dec 16 08:34:06.095: %LINK-3-UPDOWN: Interface GigabitEthernet1/0/11, changed state to down
2960-09#
Dec 16 08:34:09.800: %AUTHMGR-5-START: Starting 'mab' for client (0080.9fc8.a9eb) on Interface Gi1/0/11 AuditSessionID 0A0A510A0000011E3329AE1E
Dec 16 08:34:09.800: RADIUS/ENCODE(0000025F):Orig. component type = Dot1X
Dec 16 08:34:09.804: RADIUS(0000025F): Config NAS IP: 0.0.0.0
Dec 16 08:34:09.804: RADIUS(0000025F): Config NAS IPv6: ::
Dec 16 08:34:09.804: RADIUS/ENCODE(0000025F): acct_session_id: 597
Dec 16 08:34:09.804: RADIUS(0000025F): sending
Dec 16 08:34:09.804: RADIUS/ENCODE: Best Local IP-Address 10.10.81.10 for Radius-Server 10.1.30.11
Dec 16 08:34:09.804: RADIUS(0000025F): Sending a IPv4 Radius Packet
Dec 16 08:34:09.804: RADIUS(0000025F): Send Access-Request to 10.1.30.11:1812 id 1645/198,len 249
Dec 16 08:34:09.804: RADIUS: authenticator D3 5F 99 C6 EE 9F 9F 96 - 7C 1B A1 B9 32 1C 78 61
Dec 16 08:34:09.804: RADIUS: User-Name [1] 14 "00809fc8a9eb"
Dec 16 08:34:09.804: RADIUS: User-Password [2] 18 *
Dec 16 08:34:09.804: RADIUS: Service-Type [6] 6 Call Check [10]
Dec 16 08:34:09.804: RADIUS: Vendor, Cisco [26] 31
Dec 16 08:34:09.804: RADIUS: Cisco AVpair [1] 25 "service-type=Call Check"
Dec 16 08:34:09.804: RADIUS: Framed-IP-Address [8] 6 10.10.78.250
Dec 16 08:34:09.804: RADIUS: Framed-MTU [12] 6 1500
Dec 16 08:34:09.804: RADIUS: Called-Station-Id [30] 19 "F0-9E-63-E7-E1-8B"
Dec 16 08:34:09.804: RADIUS: Calling-Station-Id [31] 19 "00-80-9F-C8-A9-EB"
Dec 16 08:34:09.804: RADIUS: Message-Authenticato[80] 18
Dec 16 08:34:09.804: RADIUS: 5F 60 06 35 54 F6 CB 60 3A D6 A9 87 92 F0 0D 70 [ _`5T`:p]
Dec 16 08:34:09.804: RADIUS: EAP-Key-Name [102] 2 *
Dec 16 08:34:09.804: RADIUS: Vendor, Cisco [26] 49
Dec 16 08:34:09.807: RADIUS: Cisco AVpair [1] 43 "audit-session-id=0A0A510A0000011E3329AE1E"
Dec 16 08:34:09.807: RADIUS: NAS-Port-Type [61] 6 Ethernet [15]
Dec 16 08:34:09.807: RADIUS: NAS-Port [5] 6 50111
Dec 16 08:34:09.807: RADIUS: NAS-Port-Id [87] 23 "GigabitEthernet1/0/11"
Dec 16 08:34:09.807: RADIUS: NAS-IP-Address [4] 6 10.10.81.10
Dec 16 08:34:09.807: RADIUS(0000025F): Started 5 sec timeout
Dec 16 08:34:09.856: RADIUS: Received from id 1645/198 10.1.30.11:1812, Access-Accept, len 283
Dec 16 08:34:09.856: RADIUS: authenticator BC 72 21 F4 37 7D BE B1 - 03 A7 CE F3 3A DB EE DA
Dec 16 08:34:09.856: RADIUS: User-Name [1] 14 "00809fc8a9eb"
Dec 16 08:34:09.856: RADIUS: State [24] 40
Dec 16 08:34:09.856: RADIUS: 52 65 61 75 74 68 53 65 73 73 69 6F 6E 3A 30 41 [ReauthSession:0A]
Dec 16 08:34:09.856: RADIUS: 30 41 35 31 30 41 30 30 30 30 30 31 31 45 33 33 [0A510A0000011E33]
Dec 16 08:34:09.856: RADIUS: 32 39 41 45 31 45 [ 29AE1E]
Dec 16 08:34:09.856: RADIUS: Class [25] 54
Dec 16 08:34:09.856: RADIUS: 43 41 43 53 3A 30 41 30 41 35 31 30 41 30 30 30 [CACS:0A0A510A000]
Dec 16 08:34:09.859: RADIUS: 30 30 31 31 45 33 33 32 39 41 45 31 45 3A 6D 65 [0011E3329AE1E:me]
Dec 16 08:34:09.859: RADIUS: 67 61 74 72 6F 6E 2F 32 30 37 35 39 38 39 38 34 [gatron/207598984]
Dec 16 08:34:09.859: RADIUS: 2F 34 31 30 [ /410]
Dec 16 08:34:09.859: RADIUS: Message-Authenticato[80] 18
Dec 16 08:34:09.859: RADIUS: 51 E9 8C 07 61 A4 F0 02 0C DC DF 1F 25 BE 39 A3 [ Qa?9]
Dec 16 08:34:09.859: RADIUS: Vendor, Cisco [26] 34
Dec 16 08:34:09.859: RADIUS: Cisco AVpair [1] 28 "device-traffic-class=voice"
Dec 16 08:34:09.859: RADIUS: Vendor, Cisco [26] 75
Dec 16 08:34:09.859: RADIUS: Cisco AVpair [1] 69 "ACS:CiscoSecure-Defined-ACL=#ACSACL#-IP-PERMIT_ALL_TRAFFIC-537cb1d6"
Dec 16 08:34:09.859: RADIUS: Vendor, Cisco [26] 28
Dec 16 08:34:09.859: RADIUS: Cisco AVpair [1] 22 "profile-name=Unknown"
Dec 16 08:34:09.859: RADIUS(0000025F): Received from id 1645/198
Dec 16 08:34:09.859: RADIUS/DECODE: parse unknown cisco vsa "profile-name" - IGNORE
Dec 16 08:34:09.859: %MAB-5-SUCCESS: Authentication successful for client (0080.9fc8.a9eb) on Interface Gi1/0/11 AuditSessionID 0A0A510A0000011E3329AE1E
Dec 16 08:34:09.863: %AUTHMGR-7-RESULT: Authentication result 'success' from 'mab' for client (0080.9fc8.a9eb) on Interface Gi1/0/11 AuditSessionID 0A0A510A0000011E3329AE1E
Dec 16 08:34:09.894: RADIUS/ENCODE(00000000):Orig. component type = Invalid
Dec 16 08:34:09.894: RADIUS(00000000): Config NAS IP: 0.0.0.0
Dec 16 08:34:09.898: RADIUS(00000000): sending
Dec 16 08:34:09.957: RADIUS/ENCODE: Best Local IP-Address 10.10.81.10 for Radius-Server 10.1.30.11
Dec 16 08:34:09.957: RADIUS(00000000): Sending a IPv4 Radius Packet
Dec 16 08:34:09.957: RADIUS(00000000): Send Access-Request to 10.1.30.11:1812 id 1645/199,len 147
Dec 16 08:34:09.957: RADIUS: authenticator 1B D7 D2 13 EF 69 36 E2 - 87 4D A9 69 2A F7 29 4D
Dec 16 08:34:09.957: RADIUS: NAS-IP-Address [4] 6 10.10.81.10
Dec 16 08:34:09.957: RADIUS: User-Name [1] 41 "#ACSACL#-IP-PERMIT_ALL_TRAFFIC-537cb1d6"
Dec 16 08:34:09.957: RADIUS: Vendor, Cisco [26] 32
Dec 16 08:34:09.957: RADIUS: Cisco AVpair [1] 26 "aaa:service=ip_admission"
Dec 16 08:34:09.961: RADIUS: Vendor, Cisco [26] 30
Dec 16 08:34:09.961: RADIUS: Cisco AVpair [1] 24 "aaa:event=acl-download"
Dec 16 08:34:09.961: RADIUS: Message-Authenticato[80] 18
Dec 16 08:34:09.961: RADIUS: E7 15 BB FB 7B 5B 1A C4 50 FC E7 0E 10 AC 22 36 [ {[P"6]
Dec 16 08:34:09.961: RADIUS(00000000): Started 5 sec timeout
Dec 16 08:34:09.968: RADIUS: Received from id 1645/199 10.1.30.11:1812, Access-Accept, len 209
Dec 16 08:34:09.968: RADIUS: authenticator FA 03 DD C1 D2 87 6B 58 - 99 65 EE 96 FF D5 76 FD
Dec 16 08:34:09.968: RADIUS: User-Name [1] 41 "#ACSACL#-IP-PERMIT_ALL_TRAFFIC-537cb1d6"
Dec 16 08:34:09.968: RADIUS: State [24] 40
Dec 16 08:34:09.968: RADIUS: 52 65 61 75 74 68 53 65 73 73 69 6F 6E 3A 30 61 [ReauthSession:0a]
Dec 16 08:34:09.971: RADIUS: 30 31 31 65 30 62 30 30 30 30 30 30 37 38 35 34 [011e0b0000007854]
Dec 16 08:34:09.971: RADIUS: 38 46 45 45 38 31 [ 8FEE81]
Dec 16 08:34:09.971: RADIUS: Class [25] 54
Dec 16 08:34:09.971: RADIUS: 43 41 43 53 3A 30 61 30 31 31 65 30 62 30 30 30 [CACS:0a011e0b000]
Dec 16 08:34:09.971: RADIUS: 30 30 30 37 38 35 34 38 46 45 45 38 31 3A 6D 65 [00078548FEE81:me]
Dec 16 08:34:09.971: RADIUS: 67 61 74 72 6F 6E 2F 32 30 37 35 39 38 39 38 34 [gatron/207598984]
Dec 16 08:34:09.971: RADIUS: 2F 34 31 31 [ /411]
Dec 16 08:34:09.971: RADIUS: Message-Authenticato[80] 18
Dec 16 08:34:09.971: RADIUS: A4 02 84 1E 1A 97 E9 E9 DE 46 93 D6 30 C4 52 99 [ F0R]
Dec 16 08:34:09.971: RADIUS: Vendor, Cisco [26] 36
Dec 16 08:34:09.971: RADIUS: Cisco AVpair [1] 30 "ip:inacl#1=permit ip any any"
Dec 16 08:34:09.971: RADIUS(00000000): Received from id 1645/199
Dec 16 08:34:10.069: %AUTHMGR-5-SUCCESS: Authorization succeeded for client (0080.9fc8.a9eb) on Interface Gi1/0/11 AuditSessionID 0A0A510A0000011E3329AE1E
Dec 16 08:34:10.069: RADIUS/ENCODE(0000025F):Orig. component type = Dot1X
Dec 16 08:34:10.069: RADIUS(0000025F): Config NAS IP: 0.0.0.0
Dec 16 08:34:10.069: RADIUS(0000025F): Config NAS IPv6: ::
Dec 16 08:34:10.073: RADIUS(0000025F): sending
Dec 16 08:34:10.073: RADIUS/ENCODE: Best Local IP-Address 10.10.81.10 for Radius-Server 10.1.30.11
Dec 16 08:34:10.073: RADIUS(0000025F): Sending a IPv4 Radius Packet
Dec 16 08:34:10.073: RADIUS(0000025F): Send Accounting-Request to 10.1.30.11:1813 id 1646/240,len 423
Dec 16 08:34:10.073: RADIUS: authenticator 6C 75 45 C7 B7 66 2F 4D - 04 01 C6 CE A5 16 68 9B
Dec 16 08:34:10.073: RADIUS: Acct-Session-Id [44] 10 "00000255"
Dec 16 08:34:10.073: RADIUS: Calling-Station-Id [31] 19 "00-80-9F-C8-A9-EB"
Dec 16 08:34:10.073: RADIUS: Vendor, Cisco [26] 49
Dec 16 08:34:10.073: RADIUS: Cisco AVpair [1] 43 "audit-session-id=0A0A510A0000011E3329AE1E"
Dec 16 08:34:10.073: RADIUS: Framed-IP-Address [8] 6 10.10.78.250
Dec 16 08:34:10.073: RADIUS: User-Name [1] 14 "00809fc8a9eb"
Dec 16 08:34:10.073: RADIUS: Vendor, Cisco [26] 32
Dec 16 08:34:10.073: RADIUS: Cisco AVpair [1] 26 "connect-progress=Call Up"
Dec 16 08:34:10.073: RADIUS: Vendor, Cisco [26] 21
Dec 16 08:34:10.073: RADIUS: Cisco AVpair [1] 15 "lldp-tlv= "
Dec 16 08:34:10.073: RADIUS: Vendor, Cisco [26] 25
Dec 16 08:34:10.073: RADIUS: Cisco AVpair [1] 19 "lldp-tlv= "
Dec 16 08:34:10.073: RADIUS: Vendor, Cisco [26] 23
Dec 16 08:34:10.073: RADIUS: Cisco AVpair [1] 17 "lldp-tlv= "
Dec 16 08:34:10.073: RADIUS: Vendor, Cisco [26] 28
Dec 16 08:34:10.073: RADIUS: Vendor, Cisco [26] 28
Dec 16 08:34:10.073: RADIUS: Tunnel-Packets-Lost [86] 101 1852075890
Dec 16 08:34:10.076: RADIUS: Nas-Identifier [32] 32 "
Dec 16 08:34:10"
Dec 16 08:34:10.076: data_left 15
2960-09#
Dec 16 08:34:10.076: RADIUS(0000025F): Started 5 sec timeout
Dec 16 08:34:10.090: RADIUS: Received from id 1646/240 10.1.30.11:1813, Accounting-response, len 20
Dec 16 08:34:10.090: RADIUS: authenticator 91 9F CE 71 1C 4B 45 93 - 49 86 52 C8 C3 44 40 B8
2960-09#
Dec 16 08:34:11.485: %LINK-3-UPDOWN: Interface GigabitEthernet1/0/11, changed state to up
Dec 16 08:34:12.485: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet1/0/11, changed state to up
2960-09#
2960-09#
2960-09#
2960-09#
2960-09#
2960-09#
2960-09#sh auth
2960-09#sh authentication ses
2960-09#sh authentication sessions int gi
2960-09#sh authentication sessions int gigabitEthernet 1/ /0/11
Interface: GigabitEthernet1/0/11
MAC Address: 0080.9fc8.a9eb
IP Address: 10.10.78.250
User-Name: 00809fc8a9eb
Status: Authz Success
Domain: VOICE
Oper host mode: multi-auth
Oper control dir: both
Authorized By: Authentication Server
ACS ACL: xACSACLx-IP-PERMIT_ALL_TRAFFIC-537cb1d6
Session timeout: N/A
Idle timeout: N/A
Common Session ID: 0A0A510A0000011E3329AE1E
Acct Session ID: 0x00000255
Handle: 0x3600011F
Runnable methods list:
Method State
mab Authc Success
dot1x Not run
2960-09# -
Cisco spa502G and spa525G ip phones hang
Hi,
our company have cisco SPA502G AND SPA525G ip phones. now the problem is some time its get hang and freeze.
after that 2 or 3 times to restart to work. some time when dailing it shows service un available.
current firmware for SPA502G IS 7.4.9c .
Note: i need a stable firmware series for both these phones . its urgent because SPA525G is used in reception.
when calling outside its can't connect.We have no problem with latest firmware (deployed on several hundreds of phones).
Issues can be caused either by particular configuration or by network attacks.
According network attacks:
Phone should be accessible by PBX only. It should not be accessible from public Internet. It is better not to be accessible even from company's internal computers. So configure your network infrastructure (including the firewall) accordingly.
There is no firmware that can survive network attack from either public Internet or from internal sources (including infected internal computers, curious local users and or technicians, ...)
According particular configuration:
Turn on debug&syslog messages and catch them. It may help you to analyze the issue. -
Verifying data coming from Cisco Unified CCX Historical Reports
Good afternoon
I (along with a number of other colleagues) are heavily involved in a project to take data from a wide variety of different sources and merge it all into one system so that we can report on it in a joined-up manner.
The project comprises a number of different types of data source (such as Telephony or CRM). Within each data source type, we have various suppliers of those products. In the case of telephony data (which I'm looking into at the moment), the eventual aim is to make it possible to take data from any of the telephony platforms in use across our business (currently AVAYA, Alcatel and Cisco) and report on it in a uniform way, thus negating the need for an end-user to know what the Cisco definition of AHT is (for example).
The switch I'm currently looking at is a managed switch, meaning that we don't have any sort of direct access to the back-end database(s). We could probably get it, but I suspect that the company that manages it for us would probably charge a small fortune for that. In view of this, I'm working with a number of the standard reports in the Cisco Unified CCX system. My plan (at the moment anyway) is to identify the reports that we can use that will best provide details of all calls into and out of our contact centres. I'd be looking to get the exact details of each individual call, which could then be rolled up into manageable intervals (such as 15-minute or 30-minute).
Before I go much further, I'd like to be clear on something: I'm a database developer rather than a telecoms engineer so if I ask something that appears to be obvious then I apologise in advance. I've got quite a bit of experience of working with the CTI system that sits on top of our AVAYA platform, but it's proving to be a bit of a wrench effectively "un-learning" that system so that I can make room in my head for the Cisco solution.
So, what I've learned (or have guessed) so far is this:
When I run the Application Performance Analysis report, the Application Names that are returned are effectively the Call Routes that are set up in the system. Each Call Route can be fed by one or more Called Number (which I understand to essentially be a DDI);
The Application Summary Analysis report shows the same Application Name information as is shown in the Application Performance Report. However this report also shows the Called Number, thus providing slightly more information about the individual DDI being answered;
My next plan is to try and run an Agent-level report so that I can see exactly which calls each agent handled. This is where I've run into problems: I ran the CSQ - Agent Summary report for the whole of 17th October. I then ran the Agent Detail report for the same period, and ran it out to CSV so that I could "play" with the data. The CSQ - Agent Summary Report shows that a particular agent on a particular CSQ Name (ID) handled a total of 29 calls. However, if I filter the Agent Detail report for that agent and CSQ, I get a total of 30 calls and for the life of me am unable to identify where the missing call is coming from. Initially I'd thought it might be bacause the CSQ in question has two separate DDIs but as far as I can see, this is making no difference.
I NEED to be 100% sure that when I'm importing the data from the Cisco reports into our system, I am then able to mimic the types of reports that are coming from Cisco, with the same figures. Therefore, if anyone can help me, I'll be extremely grateful.
TIA
Ian HendersonThe "Cisco Unified CCX Historical Reports Scheduler" sits in my startup folder but seems like it doesn't "run" at startup. So I ran a "test":
- Manually right-clicked the "Cisco Unified CCX Historical Reports Scheduler" icon in the startup folder and chose "Run as Administrator"
I didn't log off or reboot PC and the reports are running again. I checked the "properties" of the icon and I did make sure it was already set to "Run this program as an Administrator" under the "Compatibility" tab.
Not sure why it's not working...
Thank you for any help you can provide.... -
CCA-UC560-call from UC560 phones to PBX phones the call is never established.
I have a UC560 which is in a location (remote site) and I have a PBX in other location (headquarters)
The extension of UC560 phones are 3xx y the PBX extensions are 2xx.
I have a Gateway which is connected to UC560 via trunk SIP and this gateway is connected
to PBX via H.323
The UC560 was configured with CCA.
When I call from PBX phones to UC560 phones the PBX phones ring but when the call is
answered the call is finished.
When I call from UC560 phones to PBX phones the call is never established. The PBX phones
don´t ring.
Can you help me with the configuration?Hi Paolo and Alexander,
First thanks for your help and I apologize for the delay in response because I could not answer before.
I made some changes and now the situation is as follows:
-When I call from PBX phones to UC560 phones the UC560 phones ring and sometimes when the call is answered there are RTP packets (the call is fine) but sometimes when the call is answered there is no voice (there are not RTP packets).
-When I call from UC560 phones to PBX phones the PBX phones ring but in this case there is never voice (there are not RTP packets)
I captured traffic with the Wireshark and I saw the following:
- When the call is fine from PBX Phones to UC560 Phones in the protocol H.245 is opened a logical channel between the PBX and the Gateway H.323-SIP after Terminal Capability Set (Master Slave Determination).
But when the call is not fine because there are not RTP packets I see in the protocol H.245 that no logical channel is opened after between the PBX and the Gateway H.323-SIP after Terminal Capability Set (Master Slave Determination).
Is there some parameter about protocol H.245 on Cisco gateway H.323-SIP which I can change?
If you want I can send the captured traffic.
Regards -
PRI main number visible on all the calls from Cisco Extension
My Cisco CUCM DN range is (1000 - 1099)
PRI Number is 4948 500 (500 - 599)
For incoming calls on the Cisco DN's
I have configured below
Translation Pattern ->Called Party Transformations-> Called Party Transform Mask to 10XX
So If someone calls 4948 501 it will ring on the Cisco DN 1001
4948 502 it will ring on the Cisco DN 1002
4948 503 it will ring on the Cisco DN 1003
4948 503 it will ring on the Cisco DN 1004
4948 504 it will ring on the Cisco DN 1005
But when i try to call my mobile number (9789197891) from Cisco DN 1001 it displays 4948 500
1002 it displays 4948 500 on my mobile But I want to display as 4948 502
1003 it displays 4948 500 on my mobile But I want to display as 4948 503
1004 it displays 4948 500 on my mobile But I want to display as 4948 503
1005 it displays 4948 500 on my mobile But I want to display as 4948 504
Could you someone please helphave you set the external phone number mask 4948 5XX on your DN config?
if you have already set the mask, then make sure you've checked the "Use Calling Party's External Phone Number Mask" in Route Pattern/Translation Pattern in Calling Party Transformations.
You can also run the dialed number analyzer to verify whether the transformations are applied correctly. -
I synced (updated) my iphone to itunes and some songs were deleted from my iphone playlist on my phone. On the computer, a circle is next to the song and the title faded out. What the heck is that all about and how do I get my songs back onto my phone playlist? Never happened before. My software is up to date?
http://support.apple.com/kb/HT2519
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when I was talking on phone, suddenly the phone was switched off.
i tried to switch it on but it gave the message....connect to itunes for set up.
when I connected it to itunes...it gave the message, itunes can not read data from this iphone, restore it to factory settings. It also said while restoring ypu will lose all media data but you can restore the contacts.
I restored the factory settings....the phone was on recovery mode...it was verified by itunes and all that..but in the end it again said that iphone has some problem and can not function right now.
after that when ever i connect it with itunes, it gives the message, it can not activate the iphone further, try again later or contact customer service.
What to do now?????? Customer service people say..it is hardware problemIf it's a hardware problem, then the phone will need to be replaced.
There is no magic that can fix a hardware problem. -
Hi chaps. FaceTime question. I can FaceTime by phoning my iPhone 4 from my iPad 2 but cannot phone my iPad from the iPhone. When facetimeing from phone to iPad the phone says it's busy. The iPad rings once and then stops. Any ideas. Regards Jon
Perhaps this discussion will help with your issue,
https://discussions.apple.com/message/16502324#16502324 -
How can i download music from my computer to my i phone
how can i download music from my computer to my i phone?
If the music you are wanting to have on your iphone was purchased through itunes you can then go to your front display to settings>itunes and app store from there you have a toggled switch that allows you to automatically download music and apps by toggling the switch. You will need to toggle the switch below these switchs that allows for cellular data to be enabled if this has not already been enabled. This then will automatically download music and apps directly to your device with no additional charge to you.
Good luck. -
rigght after i got the ios 7 update i noticed everything from my icloud was on my phone i dont want all that stuff on here so i plugged it into my computer and its saying that i need the latest version of itunes i have downloaded it twice and i am still getting the same error message. So my question is how am i supposed to download the latest version of itunes if its not working. it says for a Windows computer the update is 11.0.5 but i need 11.1 what am i supposed to do ?
you dont need computer. go to settings > icloud and turn off what you dont want like photostream/calendars/contacts. for itunes 11.1 you need to go to itunes.com and download it then install it.
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How can I send pictures or email from my desktop to a cell phone?
How can I send pictures or email from my desktop to a cell phone?
I use Gmail for my emails.By sharing playlists you mean sending the list of song titles along with the songs themselves you can't. That would violate Apple's contracts with the studios regarding sharing music, videos, books, etc. Which is strictly forbidden. With the single exception that I am aware of which is Home Sharing.
If you just want to share the list of song titles you could take a screen shot and email that. Hold down the home button and press and release the power button. The image is then stored in your camera roll. -
My wife and I share a computer, but different Itunes accounts. How do I stop itunes from synchronising her apps to my phone?
If the music is on the same computer, import the songs to your iTunes library by dragging them into iTunes or choosing File > Add to Library (Mac) or File > Add File to Library or Add Folder to Library (Windows). If the music is on different computers you can set up Home Sharing to copy the music from one library to the other (see http://support.apple.com/kb/HT3819 and http://support.apple.com/kb/HT4620).
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