No roll storage space of length 2352 available for OCCURS area : Error in SAP Service Manager 4.0
Hi All,
I am facing one issue while downloading Service Orders in SAP Service Manager 4.0 with SMP 2.3 SP03
I am working in the development environment where I have 15 - 20 Service Orders. When I am transmitting the client it downloads the rest of the configurations properly like complex tables, data tables, rules, screens etc but as soon as it hits /SMCRM/BTX_DOSERVICEORD_GET it does not downloads anything. I get a session time out error and then the ATE gets crashed.
I checked in the logs where I found -
throwExceptionToClient::com.syclo.sap.component.serviceorder.steplet.ServiceOrderFetchSteplet::throwExceptionToClient::285::ServiceOrderFetchSteplet - No roll storage space of length 2352 available for OCCURS area.
2014/05/13 14:04:12.082: ServiceOrderFetchSteplet: doSteplet returned false; no data to process
As I said its in the development environment it has hardly 15 - 20 Service Orders but when checked with the basis team it is consuming all the 65GB RAM and hence could not proceed further.
Please let me know what could be the possible error and how can I fix this.
Please advise.
Thanks and Regards
Neha Mahanty
Tags edited by: Michael Appleby
Neha,
Only 15-20 service orders, but how much data on those orders? SM 4.0 brings down potentially a lot of data per service order, including:
Addresses,
Business Partners,
Categorizations,
Confirmations (and all the data under those),
History Records (There can be a lot of those),
Items,
Reference Objects (This could be a huge installed base).
You may need to debug the java and adjust what data is pulled down and/or examine the Service Orders to see where the bottle-neck is. You should also increase the timeouts in your Agentry.ini file. Those settings are in seconds.
Jason Latko - Senior Product Developer at SAP
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Details Dump log ST22
Runtime Errors TSV_TNEW_BLOCKS_NO_ROLL_MEMORY
Date and Time 04.03.2014 10:18:48
|Short Text |
| No roll storage space of length 1753104 available for internal storage. |
|What happened? |
| Each transaction requires some main memory space to process |
| application data. If the operating system cannot provide any more |
| space, the transaction is terminated. |
|What can you do? |
| |
| Try to find out (e.g. by targetted data selection) whether the |
| transaction will run with less main memory. |
| |
| If there is a temporary bottleneck, execute the transaction again. |
| - |
| |
| If the error persists, ask your system administrator to check the |
| following profile parameters: |
| |
| o ztta/roll_area (1.000.000 - 15.000.000) |
| Classic roll area per user and internal mode |
| usual amount of roll area per user and internal mode |
| o ztta/roll_extension (10.000.000 - 500.000.000) |
| Amount of memory per user in extended memory (EM) |
| o abap/heap_area_total (100.000.000 - 1.500.000.000) |
| Amount of memory (malloc) for all users of an application |
| server. If several background processes are running on |
| one server, temporary bottlenecks may occur. |
| Of course, the amount of memory (in bytes) must also be |
| available on the machine (main memory or file system swap). |
| Caution: |
| The operating system must be set up so that there is also |
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| Ask your hardware manufacturer or your competence center |
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| Restriction of memory allocated to the heap with malloc |
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| Parameters for background processes: |
| abap/heap_area_nondia: (10.000.000 - 1.000.000.000) |
| Restriction of memory allocated to the heap with malloc |
| for each background process. |
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| em/initial_size_MB: (35-1200) |
| Extended memory area from which all users of an |
| application server can satisfy their memory requirement. |
| Note which actions and input led to the error. |
| |
| For further help in handling the problem, contact your SAP administrator |
| . |
| |
| You can use the ABAP dump analysis transaction ST22 to view and manage |
| termination messages, in particular for long term reference. |
| |
|Error analysis |
| The internal table "\CLASS=ZCL_IM__GTA_TAX_CODE\METHOD=IF_EX_FI_ITEMS_CH_DATA~C |
| HANGE_ITEMS\DATA=GT_BSIK" could not be enlarged further. |
| |
| Memory location: "Session memory" |
| |
| You attempted to extend the data structure for the management of the |
| memory blocks for table "\CLASS=ZCL_IM__GTA_TAX_CODE\METHOD=IF_EX_FI_ITEMS_CH_D |
| ATA~CHANGE_ITEMS\DATA=GT_BSIK". However, the 1753104 bytes required for |
| this were no longer available in the specified memory area. |
| |
| The amount of memory requested is no longer available. |
|How to correct the error |
| |
| Try to decide by analysis whether this request is |
| reasonable or whether there is a program error. You should pay |
| particular attention to the internal table entries listed below. |
| |
| |
| |
| |
| |
| |
| If the error occures in a non-modified SAP program, you may be able to |
| find an interim solution in an SAP Note. |
| If you have access to SAP Notes, carry out a search with the following |
| keywords: |
| |
| "TSV_TNEW_BLOCKS_NO_ROLL_MEMORY" " " |
| "ZCL_IM__GTA_TAX_CODE==========CP" or "ZCL_IM__GTA_TAX_CODE==========CM001" |
| "IF_EX_FI_ITEMS_CH_DATA~CHANGE_ITEMS" |
| |
| If you cannot solve the problem yourself and want to send an error |
| notification to SAP, include the following information: |
| |
| 1. The description of the current problem (short dump) |
| |
| To save the description, choose "System->List->Save->Local File |
| (Unconverted)". |
| |
| 2. Corresponding system log |
| |
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| (Unconverted)". |
| |
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| In the editor, choose "Utilities->More |
| Utilities->Upload/Download->Download". |
| |
| 4. Details about the conditions under which the error occurred or which |
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| |
|System environment |
| SAP-Release 700 |
| |
| Application server... "NEWPRD1" |
| Network address...... "10.0.0.1" |
| Operating system..... "Windows NT" |
| Release.............. "6.0" |
| Hardware type........ "16x AMD64 Level" |
| Character length.... 16 Bits |
| Pointer length....... 64 Bits |
| Work process number.. 19 |
| Shortdump setting.... "full" |
| |
| Database server... "NEWPRD1" |
| Database type..... "ORACLE" |
| Database name..... "PRD" |
| Database user ID.. "SAPSR3" |
| |
| Terminal................. " " |
| |
| Char.set.... "C" |
| |
| SAP kernel....... 700 |
| created (date)... "Sep 17 2012 22:56:00" |
| create on........ "NT 5.2 3790 Service Pack 2 x86 MS VC++ 14.00" |
| Database version. "OCI_10201_SHARE (10.2.0.4.0) " |
| |
| Patch level. 353 |
| Patch text.. " " |
| |
| Database............. "ORACLE 10.1.0.*.*, ORACLE 10.2.0.*.*, ORACLE 11.2.*.*.*" |
| SAP database version. 700 |
| Operating system..... "Windows NT 5.0, Windows NT 5.1, Windows NT 5.2, Windows |
| NT 6.0, Windows NT 6.1, Windows NT 6.2" |
| |
| Memory consumption |
| Roll.... 16192 |
| EM...... 1826770240 |
| Heap.... 0 |
| Page.... 40960 |
| MM Used. 1815573536 |
| MM Free. 2717408 |
|User and Transaction |
| |
| Client.............. 500 |
| User................ 1651 |
| Language key........ "E" |
| Transaction......... " " |
| Transactions ID..... "ED4EA3E3AB0AF11DA318E61F131BC713" |
| |
| Program............. "ZCL_IM__GTA_TAX_CODE==========CP" |
| Screen.............. "SAPMSSY0 1000" |
| Screen line......... 6 |
|Information on where terminated |
| Termination occurred in the ABAP program "ZCL_IM__GTA_TAX_CODE==========CP" - |
| in "IF_EX_FI_ITEMS_CH_DATA~CHANGE_ITEMS". |
| The main program was "RFITEMGL ". |
| |
| In the source code you have the termination point in line 64 |
| of the (Include) program "ZCL_IM__GTA_TAX_CODE==========CM001". |
| The program "ZCL_IM__GTA_TAX_CODE==========CP" was started as a background job. |
| Job Name....... "RFITEMGL" |
| Job Initiator.. "BASIS" |
| Job Number..... 09115400 |
|Source Code Extract |
|Line |SourceCde |
| 34| MANDT TYPE BSEG-MANDT, |
| 35| BUKRS TYPE BSEG-BUKRS, |
| 36| BELNR TYPE BSEG-BELNR, |
| 37| GJAHR TYPE BSEG-GJAHR, |
| 38| BUZEI TYPE BSEG-BUZEI, |
| 39| QSSKZ TYPE BSEG-QSSKZ, |
| 40| KTOSL TYPE BSEG-KTOSL, |
| 41| HKONT TYPE BSEG-HKONT, |
| 42| END OF TY_BSEG, |
| 43| |
| 44| BEGIN OF TY_FINAL, |
| 45| BUKRS TYPE BSEG-BUKRS, |
| 46| BELNR TYPE BSEG-BELNR, |
| 47| GJAHR TYPE BSEG-GJAHR, |
| 48| END OF TY_FINAL. |
| 49| |
| 50| DATA: CW_ITEMS TYPE RFPOSXEXT, |
| 51| GT_BSIK TYPE STANDARD TABLE OF TY_BSIK, |
| 52| GW_BSIK TYPE TY_BSIK, |
| 53| GT_BSAK TYPE STANDARD TABLE OF TY_BSAK, |
| 54| GW_BSAK TYPE TY_BSAK, |
| 55| GT_BSEG TYPE STANDARD TABLE OF TY_BSEG, |
| 56| GW_BSEG TYPE TY_BSEG, &nbsap basis wrote:
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| Termination occurred in the ABAP program "ZCL_IM__GTA_TAX_CODE==========CP" - |
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| The main program was "RFITEMGL ". |
| |
| In the source code you have the termination point in line 64 |
| of the (Include) program "ZCL_IM__GTA_TAX_CODE==========CM001". |
| The program "ZCL_IM__GTA_TAX_CODE==========CP" was started as a background job. |
| Job Name....... "RFITEMGL" |
| Job Initiator.. "BASIS" |
| Job Number..... 09115400 |
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