No row count in the Physical layer of the Administration Tool

Hi,
While creating physical layer, I imported tables and set connection pool.
After this, to verify connectivity, clicked Tools > Update All Row Counts.
Now according to Oracle online guide,
"when update all row counts completes, verify that the row counts are displayed in the Physical layer of the Administration Tool"
I do not see the row counts in the Physical layer of the Administration Tool. No error message gets displayed either.
Am I doing something wrong?
I am new to OBIEE.
Thanks in Advance & Regards,
Deeba

Hi Hammett81 ,
I think, I have given configured connection pool correct. (following Oracle guidelines: 'In the Connection Pool dialog box, on the General tab, verify that the call interface is set to Default (OCI 10g) and change the data source name to the appropriate tnsnames.ora entry ( ORCL in this example). Please note that this is the TNS service name, not the ODBC DSN. ' )
I tried to give ODBC DSN (SH) as call interface, which resulted in an Error dialogue, implying, previous configuration was correct.
So, I reverted back.
Regards,
Deeba

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Hi Hammett81 ,
I think, I have given configured connection pool correct. (following Oracle guidelines: 'In the Connection Pool dialog box, on the General tab, verify that the call interface is set to Default (OCI 10g) and change the data source name to the appropriate tnsnames.ora entry ( ORCL in this example). Please note that this is the TNS service name, not the ODBC DSN. ' )
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I am sharing the screen shot of the error message
https://app.box.com/s/afwnwjyb8c4h65uhao0w
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https://app.box.com/s/aoux5lurxso55qcofz7k
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hi
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No row count in the Physical layer of the Administration Tool

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