"No screen reader support" error when launching Adobe Reader 9.1

One of my users has to use the default magnifier on his Windows sessions (we run Server 2003 Citrix desktops on thin clients) due to his having limited eye sight. However, whenever he opens a pdf Adobe Reader pops up with this message "No Screen Reader Support: This version of the Adobe Reader does not support screen readers. Information about downloading a version with screen reader support is availalbe at http://www.adobe.com/go/reader_download
After this error, Adobe Reader shuts down.
If you go to that link, it just directs you to latest download for Adobe Reader which is currently 9.1. I installed this version, but it made no difference, despite it being the very latest. Does anyone have any advice on how to resolve this? Thanks.

I've come across a similar thing
I traced it to the Local Text Echo (Speed Screen Latency Reduction) component.
I use the java client - when this component is enabled - you get the message. When its disabled you don't
The local text echo component must be being interpretted as a being a screen reader.
Did you manage to work round the message?

Similar Messages

  • Keep receiving error to launch adobe reader and accept agreement

    keep receiving error to launch adobe reader and accept agreement on a mac opening in safari

    You need to do what the message says... to launch an app in Mac OS you go to the Applications folder and find the Adobe Reader icon. Double click on it. If there is more than one, click on each in turn, accept any agreements, quit.

  • I am receiving the following error when launching Adobe Premiere Elements 13

    I am receiving the following error when launching Adobe Premiere Elements 13: Premiere Elements Debug Event Preferences.cpp-353 . I am running this on a Win 7 64 bit device on a Windows domain.  The user is not a network/local administrator.  Any ideas?

    RogerCHS
    Are you running the program from a Domain or Local Administrative type User Account? Apparently not Local Administrative by your description in the introduction?
    Last time we had this type of issue, the user was coming from a Domain type of account. The issue remains in that thread unresolved although there was some intervention
    by Adobe Staff.
    https://forums.adobe.com/thread/1638947?start=0&tstart=0
    Is yours a separate matter or are you related to the user in the other thread?
    Please review and consider, supply more details, and then we can decide what next.
    Thank you.
    ATR

  • Error when closing Adobe Reader

    When closing a pdf-document opened by Adobe Reader I get often (not always) the error window
    Problemsignatur:
      Problemereignisname:    BEX
      Anwendungsname:    AcroRd32.exe
      Anwendungsversion:    9.3.3.177
      Anwendungszeitstempel:    4c1d77af
      Fehlermodulname:    Updater.api_unloaded
      Fehlermodulversion:    0.0.0.0
      Fehlermodulzeitstempel:    4c1d65ab
      Ausnahmeoffset:    6f59da0f
      Ausnahmecode:    c0000005
      Ausnahmedaten:    00000008
      Betriebsystemversion:    6.1.7600.2.0.0.768.3
      Gebietsschema-ID:    1031
      Zusatzinformation 1:    ac2d
      Zusatzinformation 2:    ac2d4d93f130824cf6e0604c6efd7140
      Zusatzinformation 3:    fc43
      Zusatzinformation 4:    fc432586ebf8c5580efaba8ac38abb52
    Lesen Sie unsere Datenschutzbestimmungen online:
      http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0407
    Wenn die Onlinedatenschutzbestimmungen nicht verfügbar sind, lesen Sie unsere Datenschutzbestimmungen offline:
      C:\Windows\system32\de-DE\erofflps.txt
    I have deinstalled and installed the reader but there is the same effect.

    Mozilla doesn't host any Adobe programs for downloading.
    Adobe support is here.
    http://forums.adobe.com/index.jspa

  • Error when starting Adobe reader 11 App-V package

    How do I disable Acrobat reader for checking if the ARM Service is present?
    I have created an app-v 5.0 package for Acrobat reader 11.  When I run the package on the sequencer I don't have any issues.  When I run it on my test machine I get  a pop-up stating "There was an error during installation.  An internal
    error occurred."
    I have already tried removing the reg keys in the package that refer to ARM, but this hasn't worked.
    Is there a step I need to take before sequencing that will resolve this?
    Thanks for the help.  Event log entry follows.
    The event viewer gives me further details on the event:
    Log Name:      Application
    Source:        AdobeARMservice
    Date:          10/31/2014 3:53:38 PM
    Event ID:      0
    Task Category: None
    Level:         Information
    Keywords:      Classic
    User:          N/A
    Computer:      some-machine
    Description:
    The description for Event ID 0 from source AdobeARMservice cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
    If the event originated on another computer, the display information had to be saved with the event.
    The following information was included with the event: 
    Service started
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="AdobeARMservice" />
        <EventID Qualifiers="0">0</EventID>
        <Level>4</Level>
        <Task>0</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2014-10-31T19:53:38.000000000Z" />
        <EventRecordID>1666</EventRecordID>
        <Channel>Application</Channel>
        <Computer>swv-w2k12r2-102</Computer>
        <Security />
      </System>
      <EventData>
        <Data>Service started</Data>
      </EventData>
    </Event>
    Thanks

    Adobe has an how-to for that;
    http://www.adobe.com/devnet-docs/acrobatetk/tools/AdminGuide/appv.html, though it doesn't refer to the ARm service. Firthermore it is written for App-V 4.x,
    so the steps may be a little bit different. 
    http://stealthpuppy.com/adobe-reader-xi-deployment/ a first-stop-source.
    Falko
    Twitter
    @kirk_tn   |   Blog
    kirxblog   |   Web
    kirx.org   |   Fireside
    appvbook.com

  • Get an error when installing Adobe Reader

    Each time I install adobe reader, I get an error at about 80 to 85% :
    Error B708EB72-AA82-3EB7-8BB0-D845BA35C93D
    HRESULT : 0x80070422
    I have Windows 7 familly.
    Thank you very much

    Hi,
    Please provide the windows installer log of Adobe Reader installation, it will be helpful to know the exact cause of filure.
    To get the windows installer log follow the steps given below:
    1. Enable the Windows Installer logging on your machine. ( Find the help to enable Windows Installer logging at : http://support.microsoft.com/kb/223300 ). 
        OR simply create the following registry key:
    [HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\Installer\]
    "Logging"="voicewarmup"
    2. Now get the Adobe Reader Installer from http://get.adobe.com/reader/enterprise/ .
    3. Now try to install Adobe Reader.
    4. If Installation fails, cancel it.
    5. Get the Windows Installer log which is created in %temp% directory. It is a file, that begins with letters "Msi" and have a .log extension.
    6. Share this file.
    Thanks.

  • Error when installing Adobe Reader 9

    I am getting an error on installation on Adobe Reader IX that reads "The profile for the user is a temporary profile", how can I fix this and install Adobe Reader IX?

    FWIW - The Acrobat 9 product family (which includes Adobe Reader 9) passed into End Of Support mid-year 2013.
    Be well...

  • Error when downloading adobe reader

    hello,
    I am trying to download Adobe reader; however, i recieve this error message ERROR 1935. I have tried to change the server and i tried several links but i was not successful. I have windows 8 and I am using google chrome and internet explorer.
    Thank you,

    That happens during the download, or during the install?  Is there anything else beside the number 1935?
    See also http://helpx.adobe.com/acrobat/kb/error-1935-install-acrobat-reader.html

  • Getting Object already exist error when installing adobe reader

    I'm unable to install any Adobe application programs on my Windows 7 machine.  I tried Adobe Reader XI, Lightroom 5.6, Photoshop CC, etc.  All resulted with "Object Already Exist" error.  I searched on Adobe site for fix, and there was one to delete Crypto file.  However, this resulted with the same error.  How can I install Adobe Reader?

    Your approach is correct in identifying the error.  I used ProcMon from Sysinternals (now Microsoft) and came up with the following events leading up to "Object already exists" error.  The error occurs after opening C:\Users\%account%\AppData\Crypto\RSA\S-1-5-....... file.  If the Crypto directory is missing, MSIEXEC.EXE will create along with RSA subdirectory and file name starting with S-1-5.....  There were five NAME NOT FOUND events, and their sequence is
         Windows Installer Logging item in HKLM\SOFTWARE registry
         C:\Users\%account%\AppData\Local\Temp\MSI7058d.LOG (this file was created at the next step)
         Windows Installer Debug item in HKLM\SOFTWARE registry
         FontSubstitution in HKLM\SOFTWARE registry
         CTF Known Classes item in HKLM|SOFTWARE registry
    I don't know which one causing the error, but my suspicion is the last one. But I don't know how to fix it.  Is there anyone who can give me insight to what is happening and how to fix it?

  • Key not valid for use in specified state - I do I fix this error when installing Adobe Reader

    How can I install reader when I get this error: key not valid for use in specified state

    That error is caused by a Windows Update.  Make sure you have all subsequent updates installed.

  • Adobe Premiere Pro error when launching software...

    I am getting the following error when launching Adobe Premiere Pro CS6:
    Adobe Premiere Pro could not find any capable video play modules. Please update your video display  drivers and start again.
    I checked my drivers and they are up-to-date. I am using Core I7 Windows 7. I did have Adobe Premiere CS5 installed and it worked fine. When I subscribed to the Creative Cloud I uninstalled the CS5 installation and downloaded the CS6.

    Try http://helpx.adobe.com/premiere-pro/kb/error---preludevideo-play-modules.html

  • When using Adobe Reader 11 and entering info on a US government form, 2d Barcode is grayed

    2d barcode greyed out when any info is entered into the form...

    Hi Pat,
    Thanks for the quick response...Here is the link to the document.
    http://www.uscis.gov/files/form/i-864.pdf
    I have tried several different things, including different computers, tried to open using Firefox / IE / Chrome (None of these even display the 2D barcode portion) and well as another PDF reader.
    Basically when using Adobe Reader 11, I can see the 2D barcode normally, but when I even enter a single letter into any field, the 2D barcode is 'greyed' out.
    I have searched on the forum and saw another similar post that was mentioning something about a 'license' issue, etc.  As I am the end user, there is nothing that I can do in the modification to the file, as it is a protected file (i.e. I can only comlete and print this document).
    Thanks for the help.

  • When installing adobe reader on my mac it states that the installation is complete, but on same screen it states the there is an internal server error and reader will not work

    when installing adobe reader on my mac it states that the install is complete, but on same screen its sets thaw an internal server error has occurred and reader will not work

    Hi,
    I have exactly the same problem on one of my Macs (MBP 15 Mid-2010 / OS X Yosemite): Both reader and Acrobat Pro download without a hitch. Both also install with no problem.
    But once you click the program to open, they both return "an internal error occurred".  
    I tried downloading three separate copies, and still get the same error message when I install and launch.  I've also uninstalled the previous installations via CleanMyMac2 to make sure it's no longer in the SSD.  Same results.
    Am using a new SSD as internal boot drive, with fresh / clean installation of OS X and Apps (previous internal HDD crashed) -- And am seeing errors not only with Acrobat, but also with LR5 which always comes up with a "An error occurred when attempting to change modules" -- inspite or uninstall, download and reinstall.  Not sure if it's a registry issue? (Not even sure if that's the case with OS X).
    Do I need to reformat the whole SSD? I hope not!
    Thanks
    Edwin

  • How do you fix Error 1324 when downloading Adobe Reader?

    "Error 1324. The path My Pictures or the volume is invalid. Please enter it again." appears after 96% of download occurs when downloading Adobe Reader onto my home computer Windows XP Home Ed. v2 sp3 64 processor. Tried downloading again and same thing happens - used Windows Internet Explorer as browser. Any ideas on what to do next?  Will try downloading using Google Chrome to see if that works. First time using the forums - think  I need to move it to Adobe Reader Forum
    Message was edited by: denm

    Thanks Pat W. I stand corrected. The error report occured during installation. My Pictures and the Adobe folders reside in My Documents - the path(?) C:Documents and Settings/Denise/My Documents/My Pictures. The Adobe folder also resides in the My Documents folder but not within the My Pictures folder. Just wondering where the Adobe folder should be.   If I have an external drive on and a backup copy of Adobe is in it, would that be what you mean by a folder in "My Documents" is pointing to somewhere other than the C: drive? I have turned off my external drive and retried the download. Not successful. Will try your last tip re: the support site from microsoft. Thanks for any other clarification you can provide.

  • Adobe reader xi i am running 2 display screens and when i have a file open and go to print the print page opens on my second screen.  How can I get adobe reader to just display on one screen?

    adobe reader xi i am running 2 display screens and when i have a file open and go to print the print page opens on my second screen.  How can I get adobe reader to just display on one screen?
    I want the capability of adobe reader to just run on one screen.

    I had the same problem.
    Try this.
    https://igppwiki.ucsd.edu/groups/publichelpwiki/wiki/a1538/Howto_Disable_Acrobat _as_the_Safari_PDF_Viewer.html

Maybe you are looking for

  • Bridge CS6: Output to PDF not working/Blank

    Using Mac Mini: Lion OS. Adobe CS6 Photoshop / Bridge This Output worked in the past. Sometime in the last month it has stopped working. I select three images for examples and want to create a simple pdf (content sheet) Nothing fancy, no watermark. I

  • Trying to filter an entire database using a combo box or text box

    Hi, I am looking to create a combo box with rows vice columns, then I would like to create a macro or some for form of filter that gives me the option to search within each or all of the selections. I have created a search function (using a textbox

  • Help with a tricky sql

    ** Consider the following table; we'll name this 'entities' for the following discussion. ENTITY FORM DEPTH EQUIV SOURCE 100012802307W502 DVNU 1458 14399 GOVT 100012802307W502 DVNU 1458 14399 IPL 100012802307W502 PLSR 1455 14399 GOVT 100012802307W502

  • Shared printer not showing in list

    My husband and I both have mac g4's, connected over usb network. We both recently updated to 10.48. The printer is connected to usb hub on with his printer. Everything was fine til we updated operating systems. Now the printer stopped showing in my p

  • HELP ME PLEASEE

    I HAD MY ZEN V PLUS FOR ABOUT 4 MONTHS NOW AND IT HAS BEEN WORKING FINE. THIS MORNING I TURNED IT ON AND THE SCREEN WAS BLACK, BUT YOU CAN STILL SEE THE WORDS S LITTLE BIT. MY SCREEN IS TOO DARK. I WANNA KNOW HOW TO FIX IT