No server was available to process request. Please try again later. (Error:

In version BO XI R3.1 SP4, we face an error intermittently while trying to save large deski reports viewed in HTML format to pdf . It displays errors "No server was available to process request. Please try again later. (Error: RFC 00101)"  "
The same error pops up intermittently while navigating between pages . This error is also seen for refresh of some of the reports . Anyone has come across this intermittent errors with the SP4 ?
Regds
Ksenia

What application server are you using ? IIS
how many deski report servers and cache servers do you have ? 4 Deski Report servers, 1 Cache server
do you see your deski processes restarting or hanging during those errors ?  No, deski servers work fine
you might be running out of capacity. : No we have enough storage , also the server resources are not much utilized. Also this also occurs when only one user is logged onto the system

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