NO SERVICE BEING PROVIDED IN REEDS, MO

Question

Thanks for your reply John. However, you are in error in many areas.. since you have obviously checked my usage of my phone lets review shall we?? As you can see, my calls (made) have drastically gone down since  moving to Missouri. "It is your right not to answer calls, but it is not accurate to say that you cannot be reached by phone; the record of incoming calls received suggests otherwise... Verizon Wireless does not have FCC licensing for service in Reeds MO; it would be breaking the law to install our own cell towers and switching stations in the area. Even so, we have agreements with a local provider, which you are evidently using. It is possible that you have poor coverage at your home. If this is the case, it is unfortunate..." Local provider??? US Cellular???? First, your false statements in saying that I am not accurate to say that I cannot be reached by phone are one, subjective (your opinion) and two, inappropriate. I AM NOT MAKING FALSE CLAIMS. THESE STATEMENTS ARE VALID AND TRUE WITH WITNESSES ON MY BEHALF. YOUR VERIZON WIRELESS STORE ASSOCIATE IN CARTHAGE ALSO SAW MY PROBLEM AND SHE CONFIRMED TO ME THAT VARIOUS INDIVIDUALS IN REEDS DID NOT GET SERVICE. I cannot be reached in Reeds, Mo. I have to travel 15 miles into the city (Carthage) to use my cell phone which is absolutely ridiculous. The phone bill is expensive enough that I should be able to make calls whenever and where ever I want. I will not be limited by your expensive, faulty service which claims to be providing me service when in fact they are not. I will be switching providers and I will not be paying the termination fee. YOU ARE IN BREACH OF CONTRACT IF YOU ARE NOT PROVIDING ME SERVICE, PLAIN AND SIMPLE. You claim to have the most coverage in the US, apparently, YOU DO NOT. I was never called by anyone named "Tara" and if I was, in the case that I did receive a voicemail (which I receive days later and when I go to check them they are broken messages barely understood), I've stated to verizon personnel many many times that I am NOT ABLE TO RECEIVE CALLS where I currently am. I don't receive text messages the same day either. Whoever Verizon is partnering with in this area clearly is not providing your customers any service. I am really really upset at Verizon for treating me, and my domestic partner this way (he to has verizon and cannot make calls here either). We are both going to switch because apparently there is nothing you can do for us. I will be forwarding this message to as many verizon personnel as I can to let them know THAT THERE IS NO SERVICE BEING PROVIDED IN REEDS, MO. Also, so that your customer service department gets their facts straight and does their job correctly. I changed my plan in September because I was advised to do so by your personnel and the credit I was told I was going to get was never applied.. great job verizon, not only for making a huge error on my statement but by also not providing me (nor my partner) service. I should not have to purchase expensive, external devices (as told by your verizon wireless store manager in Carthage) to acquire service where I am living. RIDICULOUS. I will YELP and post this message on blogs all over the internet to make sure people are aware of this ludicrous and false claim of verizons "largest" coverage area in which they are putting their customers on "extended" networks which do NOT provide service to their customers.

Answer 1

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