No service for 12 days while moving?!

Last week I scheduled a move, for Sunday July 5th. I was told everything's good to go at the new address, I just need to activate. When I moved in, I discovered there's no signal on any of my ports, and that Comcast service has never been run into this house. Since then, I've been told twice that my issue was escalated to a supervisor and I'd be called back within 3 hours; it's been 3 days. I've been told that I got an appointment for July 16th (really? almost two weeks?), and I've been hung up on twice. To make matters worse, the service address listed on my account has been WRONG for over two years. My service has followed me to two different residences during that time, but the listed address is somewhere I've NEVER lived before. As a result, every time I call support they're unable to look me up properly. How is it acceptable for a paying customer to go 12 days without service, especially after scheduling their move in advance? How is it possible that there's no flag in your system, showing that this new residence has never had Comcast service run in from the street before, and therefore probably needs to be setup? I'm on the verge of canceling my service over this issue. If I'm missing something, I'd really like to know ASAP.

Hello Galadyn,
I've contacted your local area market about this. They will get in contact with you about setting up a sooner time to come out and get this done for you.
Thank You

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4G Service for a Day

Last week, Verizon turned on the 4G for a day in my area last week as a surprise to me when I noticed I had 4G service with out any notice or information that the area would be getting the service (Houma, Louisiana). I know it is not a simple process to turn on and turn off, hence the problems after the 4G went out I rolled all the way back to 1x service until it stablilzed Friday after noon with 3G restored. My only concern was that with the 4G on the data transfer speed was terrible. It looked as though Verizon was a little bit lacking on the Data Backhauls where the speed was not as fast as what I can normally do in New Orleans where I cruise at nearly 10-20 Mbps.
Another concern of my was that hopefully this was a test and that 4G is coming soon in the next 30-60 days. If that is not the case then does Verizon follow Presidential Candidates as Newt Gingrich was in town and maybe he or they were providing 4G service for the media embeds.

I can report that 4G is on in Houma/Bourg/Lockport/Larose/Golden Meadow area of Louisiana southwest of New Orleans. Unfortunately, Verizon left this area out in the April press release about added areas to 4G. Also the coverage maps do not show the new upgraded area to 4G.
I was able to do some traveling in the past few days. Other areas that still are on 3G are Morgan City which is further west the 4G drops around the Gibson area on US 90, and the city of Thibodaux where Nicholls State University is does not have 4G. I don't know about lower Terrebonne or lower Lafourche going down to the Cocodrie or Grand Isle/Fourchon area respectively. It would be nice to fish and surf at 4G speeds in the middle of the some of the best fishing areas in the world.
As far as my equipment, my biggest complaint with my Thunderbolt is in the fringes of the 4G area where it flips to 3G for data and takes a while to rejoin the either the 3G or 4G network. Webpages will not load or take for ever to load. Sometimes I even have to restart my phone just to get a data connection back. Of course on the road by then I am closer to a better tower site and signal. Also when I am home, I must be between cells because my phone will drop to 3G inside, but outside it goes back to 4G.

No phone service for 3 days

Completely unacceptable service and billing for a major utility/service provider. I have not been able to send or receive calls for three days and can't get an explanation or estimated time of recover. There's not a business contingency plan? The online support and web site in general is a complete maze that makes the user go around in circles, making it nearly impossible to find the customer service number. I have to call the billing department several times a year for various problems. There is absolutely no reason for me to use Verizon once my contract is up. Are all the other wireless providers so bad that people are actually renewing their service contracts with Verizon?

Four different customer service reps told me that it was an outage on 3 consecutive days that I called. On the second day, the rep handed me to tech support who said there was an outage and he could not find an issue with the device. On the third day, a tech support rep set up a shipment of a replacement phone that will likely not get here until tomorrow, so I will have effectively been unable to do my job for SIX days. Are you telling me that there was not any outage? Why could users and customer service agents unable to log in for over 2 days?
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No service for 4 days!

I have had no service at all for 4 days, and all my AT&T phones on 3G work at my home, the iPhone does not. Can you say LEMON?
What can I do? I've called and visited a store, they replaced my SIM, that didn't work.
Image of iPhone and Treo http://h4xr.org/elca

call 800-my-iphone. I had the same probelm but for me I had to drive 1 1/2 to the closest ATT Company Store and then drove back the next day so they could a new sim card. The phone is bad and they are sending me a box to return it so it can either be repaired or I will receive a new one. Bummer.

No Service for 3 days now

I've called in multiple times about my internet. A tech came out once and told me that another tech cut my line. No one knows why? He then reconnected my service and it worked for a day or two but now my services are down again. My bill is paid and all that can be offered is $15.00. I stream majority of my tv so for my Internet to be off is not good. I spoke with a floor supervisor who told me" technology fails ma'am and there's nothing he can do about it: Nathan. I understand technology fails but how many times does a tech fail is my latest question. I stream my music, my movies and TV but now I come home to nothing. I'm paying for all of my services that I can not use because of a human error that continues to happen. I have patience but it's becoming thin with at&t. I expect time warner to be like this but not y'all. What am I supposed to do?

Send a PM(private message) to ATT Uverse Care

NO SERVICE for 3x days in Mimbres, NM (88049) area!

What is Verizon doing to remedy the service outage in Mimbres, NM? This isn't an individual problem- multiple Verizon customers haven't had service in this area for three days now. So far, nothing has been done. This area has many elderly, and their cell phones are their only way of getting emergency help.

A possible cause is security software (firewall) that blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.
Remove all rules for Firefox from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process.
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Is firefox down? No service for two days in our area (28079).

I have been unable to connect to the Internet via Firefox for two days; I have tried on my PC and netbook. Is Firefox not working in our area? All I get is a message 'firefox is not responding'

A possible cause is security software (firewall) that blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.
Remove all rules for Firefox from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process.
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*https://support.mozilla.com/kb/Server+not+found
*https://support.mozilla.com/kb/Firewalls

How can I get access to a icloud back up from two weeks ago? I had a loaner phoe for 10 days while my phone was being serviced and i can't seem to access the majority of photos that were backed up on icloud.

how do I access an icloud backup on my iphone for December 18th, 2014 or earlier? I had a loaner phone in the interim and a number of photos & videos are not being reloaded on my phone from icloud. It was explained to me that if I access an update prior to needing the loaner phone I may be able to retrieve these??

Hi Brad Newman-Bennett,
Welcome to the Apple Support Communities!
I understand that you would like to restore your iPhone from an earlier iCloud backup. Please use the information in the attached article for information on how to choose which iCloud backup you wish to restore from.
iCloud: Restore or set up your iOS device from iCloud
Set up a new device from an iCloud backup
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VZ won't start service for 7 days on a self install

Hoping someone can offer advice. I scheduled a self installation for a move online. I had fios st my old address, the new house is also wired for fios. VZ is telling me they can't start service at the new address until a tech visits the house.
I don't need a tech, I moved all of the equipment with me. I'm comfortable hooking it up myself. I only need VZ to flip the switch to provision service.
I've spoken with several customer service reps and managers and they tell me they can't do any thing for me without a technician on-site. The next available appointment is 9 days from now.
Cell service is not fantastic inside the house and I'm not comfortable leaving my wife and infant alone without a telephone. Any advice is greatly appreciated. Thank you!
Solved!
Go to Solution.

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

Toggling Location Services for apps to "While Using" not possible in iOS 8

So I've read one of the features in iOS 8 is being able to toggle the location services features of apps as follows:
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Only after opening an app have I found that the "Always" option switches to "While Using" , but then the "Always" option disappears. But this isn't true for all apps.
Is this an app specific "feature", then, as that's not how websites are labelling it.

Hello CCC,
It is happening on the following devices:
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each have a "Family" generated iTunes account which has been associated to my iTunes account as the organizer. I would probably like to see it resolved on the iPhone5s (son and daughter) first and then the iPhone5 (wife).
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4. I am also experiencing issues with Family not recognizing pictures of family members which I have been trying to get fixed up.
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So service for 2 days!

hi hope I get a response here, I am on a pay monthly contract and for the past 2 days I have had no service what so ever, my daughter is also on EE but is pay as you go has perfect signal! It's as if I have been disconnected from the network! If I ring my phone I just get beeps rather than going to answer phone! Please could you give some indication as to what is happening I spoke to someone yesterday and they said I should have service back by 5pm!

Hi Thought id register just to add my fuel to the fire! I upgraded via CPW (later confirmed on my 3rd phonecall it's not just CPW) on Thursday morning of last week, about an hour after that my old SIM Card stopped working for anything but calls. i collected my phone from CPW on Friday, 9am on the dot, put in the new SIM in my old phone and waited. I called them Saturday morning because i stil had no working SIM, just the No Service message, we went through a number of things, network settings, restarts and even after i got off the phone i did a compete factory reset, nothing. Before it ended the call i was told that i need a new SIM, so i went back into Town to collect a new SIM from EE themselves. I was told by the shop in an hour it would be active, it wasnt, obviously So i called back late afternoon on Saturday and after a good long converstation i was told they can't do anything because 24hrs isnt up, i had to call back Sunday. So Sunday comes, no signal i call back to 150. Another 45 minute phone call and this is where i actually get told that there is an issue, but not an official issue if that makes sense? The helpful woman i spoke to first credited me back my first months line rental and then said that she has had 3 or 4 calls in the morning already with people having problems. She puts me on hold and speaks to her Tech team and comes back to me saying what you all know now, IT problem, techs are working on it blah blah. They have said it will be fixed by Tuesday so i have to wait. It's Tuesday now, guess what, nothing! I will call them tonight after work and see what they say, if it's not fixed by tomorrow, 6 days after i have had no working phone after 10+ years i will be cancelling my contract i think. It's a joke, with nothing official released and that length of time i cant be bothered with it. Plenty of other deals out there, and where the EE 4g network is pretty much unrivalled im not waiting around with this poor level of service with no fix seemingly in the pipeline. It's a shame, i have never had a problem with them in all this time, but this just takes the biscuit! Scott

No service for two days

To Whom It May Concern,
I am customer with your company. I have been without phone, internet and u-verse at *** St. Louis, MO
My phone number is ***
I happened to see some truck units in the area, but I don't know if the problem was corrected.
Can someone look into it.
The cell phone you can contact is ***
Hermelinda
customer
[Edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]

Please understand that this is a public forum intended primarily for customer to customer communication. As such you should not post personally identifiable information. A moderator will come by and remove it eventually.
If you want to officially request help from AT&T, then I'd suggest that you click this Customer Service link to send a Private Message (PM) to the AT&T customer service team to help you resolve your service outage. You can expect a reply via return PM (the blue envelope in the upper right hand corner of this site, next to your avatar and name) in a business day or three. You can speed things up by including your Billing Account Number and the best way and time to contact you.
Or, you can call AT&T Technical Support at 800-288-2020 pretty much 24 x 7. Hours during which a technician can be dispatched to your home vary by day of week and region to region.

No Service for two days, in US, don't worry about those emails from prospective employers

I am in the Northeast, and it has been down for almost 2 whole days now. I am concerned with whether e-mail being sent to me will be delivered when the service returns or if I should be reaching outt o contacts and advising them to redirect messages to a different address.

It's good to hear that your issue is progressing.
Frustrating though it is, I have a certain amount of sympathy with BT because they are totally dependent upon Openreach to handle the faults. It would be the same if your phone service was provided by Sky or anyone else. Openreach have to do the technical stuff and, from my experience, their systems do not seem to be geared up for dealng with the general public and this is why they don't care about missing appointments or just turning up on spec. They have a monopoly and can please themselves because their customer is BT and not you or me.
I find having to go through a call centre frustrating because the people you speak to are not connected at all with the people with the technical knowledge. I have been told many different tales by these people after thay have checked with the engineering department and phoned me back. I even got two completely different versions of what was happening with my phone when I disagreed with what they told me the first time and they referred it back to them again. Someone was making it up - I don't know who. Also you never talk to the same person twice. I think BT could improve this aspect although this is a common problem with large businesses these days.
I live in hope that this will be sorted out soon.
Tony

I have had no service for two days in the U.S.

I have had no mail in the U.S. for the last two days. Has anyone heard what thier plan is?

Nobody knows anything at this point. Some of us have gotten a trickle of old mail coming in, but that's about it.

No Service for 3 weeks & 3 replacement SIM cards!

I've had no service for almost 3 weeks and I've changed my SIM card 3 times as asked by the EE team on the phone. I had service for 1 day last week after I got my 2nd SIM card. Then the day after I'm back to no service again! I've since got a 3rd SIM card and it still doesn't work.
I've tried a pay&go sim and that works, so it's not a problem with the phone.
EE knocked me £20 off my bill when it got to 2 weeks no service, but now I want them to cancel my contract as I've had enough. Does anyone know if they will do this for free and not charge me for the remainder of the contract as they obviously can't fixed the problem. (I only have 3 months left of it)
I'm sick of calling them, I've spoken to 10 different agents over the past 2 weeks!!

Have you tried the SIM card in a different device ? It sounds like there is a issue when they migrate your number to the new SIM card and they are cancelling your new SIM card. But it's wirth trying a different device if you can. Also try going to a store to get a SIM card they can even start the migration of your number.

No service for 12 days while moving?!

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