No Service message. Works fine with other SIM

Question

Hi everyone. Been having a really frustrating problem over the last few days. Hopefully someone has seen it before. On Sunday, my Iphone 6 suddenly got a 'no service' message where my signal used to be. I thought nothing of it until after driving 230 miles i still had no signal.  I tried the following: 1. Reboot phone2. Take SIM out and put back in3. Reset Network Settings4. Full reset of Iphone using Itunes and full IOS 8.4 download5. Tried my SIM in another phone6. Tried another SIM in my phone - this worked straight away and came up with 4G EE So i thought, the SIM card is probably knackered so I went into an EE shop and got a replacement SIM card and they tranferred my number across (24 hours wait). But put the new SIM card in and still No Signal message appears. I try the other SIM card from earlier and this still works straight away 4G EE. I then noticed that if I tried to ring my own number from a different phone, instead of it going to my voicemail as usual you can instead hear a short beep and then the call is disconnected, sort of like when you ring a number that has been disconnected. At this point I contacted EE by telephone to try and get some help. They said there was an 'update' waiting to go through on my account and also that my account had no profile set up on it and it would take another 24 hours. But just after this, I decided to try my OLD sim card again and this worked straight away 4G EE. This is the sim card that my number was transferred from. This worked for about 2 hours and then again I got "no signal". This time I tried to put the new sim card in and it started to work again 4G EE. I could make calls, receive calls and if you called my number and my phone was turned off it went to voicemail. This then worked all day today so I thought the problem had gone away. So to recap I was now using the new sim card and it was working, BUT THEN....just now I have got 'no service' message again. This time putting the old sim card in does not fix the problem. It stays at "no signal'. If I put another EE sim card in (the IPAD one) it comes up with EE 4G straight away. Putting either of the SIMs that are allocated to my phone number gets 'no service'. Also if you try and ring my number, it again gives you the disconnected beep instead of voicemail. This looks to me like there may be a problem with my number on the EE server?? The problem I'm having is that it is very difficult to convice the phone tech support people of this, they keep telling me to turn my phone off and on, reset it, all the usual scripted rubbish and wait 24 hours but it works fine with the IPAD sim card (which has a different phone number) Any help or ideas would be appreciated because last time something like this happened was when I tried to tranfer my old number across and after 2 weeks I had to give up and get a new number because the tech guys didnt fix it. Cheers, Si

Answer 1

Hi, I have had exactly the same problem as you. EE reset my account, I did several Network resets. No joy. Got a new SIM from an EE shop yesterday, started working about an hour ago, only to stop working 30 mins later. Switiching phone on and off, performing Network resets haven't helped. Phoned EE. They promised it would be sorted by 8AM this morning. Here's hoping..... In the meantime, I have topped up a PAYG SIM which works perfectly. Looking at this forum, Twitter and Facebook, tens of thousands of users appear to be having a similar problem. Seems to affect the whole country and be fairly random in whom it affects (None of the other phones on my account are affected).