"No Service" on a new iPhone 5? Here's another solution.

This may sound blindingly obvious to some, but there are no instructions to do this included with a new, shipped phone: you need to activate service through your carrier. If you are on AT&T, go to the AT&T Wireless website and enter a search for "activate." You will be asked to confirm two identification numbers, which are on a label on the bottom of the phone's box. Make sure your phone is powered off before starting the activation, and keep it off for 15 minutes. Your old phone will be automatically disconnected from the network at the time your new phone is activated.
There are other discussions involving a "missing SIM card" message. If that is the issue, removing the SIM card holder and re-seating the card may help.

Hi claireleah,
Thanks for using Apple Support Communities.
For more information on this, take a look at this article:
iPhone: Troubleshooting a cellular data connection
http://support.apple.com/kb/ts3780
iOS: Troubleshooting Wi-Fi networks and connections
http://support.apple.com/kb/ts1398
Best of luck,
Mario

Similar Messages

  • I have recently bought iPhone 5. I am using a BSNL post paid 3G sim. I can not activate my BSNL 3G services in my new iPhone 5. Please Help.

    I have recently bought iPhone 5. I am using a BSNL post paid 3G sim. I can not activate my BSNL 3G services in my new iPhone 5. Though they were perfectly fine previously in my old handset i.e. Nokia Lumia 800. Please Help. How do I activate BSNL 3G services in my iPhone 5.

    Since BSNL is not a supported carrier, you need to input Correct APN settings for Cellular data and enable 3G
    Settings >> General >> Network >> Cellular Data Network.
    Check with BSNL website/Wireless Customer care/Engineering. You can use Google as well. Cheers

  • My daughter just synched her new iphone with her itunes account and it wiped out her contacts and pictures. Is there any way to recover them?

    My daughter just synched her new iphone with her itunes account and it wiped out her contacts and pictures. Is there any way to recover them?

    Sorry, unless she backup up the new phone before or is using iCloud to save the photos, the photos are gone.

  • Had 3G, moved to 3GS.  Backed up 3G and restored 3GS from backup with no problem.  When I want to add songs, I get itunes message that the new iphone is synced to another computer and now wants to erase everything.  How can I add music?

    Had 3G, moved to 3GS.  Backed up 3G and restored 3GS from backup with no problem on a Dell computer.  But now when I want to add songs, I get itunes message of death that the new iphone is synced to another computer and now wants to erase everything.  How can I add music without erasing everything on my new iphone?

    Yes, I was aware of this but the phrase "Any items imported from audio CDs or acquired from other sources will not copy from your device to the iTunes library." is what worries me.  Will this eliminate my Notes, Calendar Events, etc or will it apply mostly just to the music?

  • Required service agreement with new iPhone?

    Can I get the new iPhone in the states and use it in Costa Rica?
    I have been loyal and stuck with Apple even though the program costs were prohibitive. Since the iPhone came out I have wanted to get one but the cost was too high. I now live in Costa Rica and my family of four has a very low income. I was very excited to learn that the new iPhone 3G comes out just in time for our annual trip to the states. The price is finally affordable! Here's my problem, I keep hearing that the next model must be unlocked at the store and requires you to sign up for a cell service. I can't do this.The only cell service in Costa Rica is with the ICE monopoly. CR signed a free trade agreement with the US last October which should allow outside cell service providers to offer service here. In the mean time I will be in California with the opportunity to buy an iPhone 3G. I have searched the internet to see if the new iPhone will even work in Costa Rica and I can't find any information. iPhones are sold at the Apple stores here for three times the price in the US. I just up graded to the newest MacBook Pro.
    If Apple is actually requiring customers to sign up with a cell service there it is totally unreasonable. I have been a Mac User since the very first Macs with the green screens came out. If I added up the money I have scraped together over the years to spend at Apple it would be a small fortune. A required service plan would be an injustice to the very people who have made the company a success, loyal consumers! If I am required to sign up for cell service I will just have the buy a simmalar phone from another company.

    You have to sign up for AT&T service. The iphone would have to be hacked to work on another network. This would void the warranty, not allow you to update the iphone, may render it useless, and cannot be discussed on this forum - as per the terms of use of this forum.
    Also, this is a users forum. we are iphone users not Apple.
    You are not addressing Apple here.
    You may send feedback to Apple at www.apple.com/feedback

  • HT201269 I have an IPhone 4 that turns off.When I plug the phone into a outlet, it says to connect to iTunes. But my phone doesn't connect. I need to backup info to sync to a new iPhone. Is there another way to get the info from the old one?

    I have an IPhone 4 that turns off on its own. When I plug the phone into an outlet, it says to connect to iTunes. When i connect my phone to itunes, the screen displays the apple icon and doesn't connect to iTunes.  I need to backup info on this phone so I can apply my back up to a new iPhone. Is there any another way i can do this? My older phone will not show it's connected to iTunes. I used iCloud on the phone with problems, but I didn't back up all the info thru iCloud. Is there another way to back up?

    Sounds like your phone is in recovery mode.  In this case, all data on it is gone.  There's nothing to back up.

  • New iPhone 5, getting the "Another device is using your IP address" message

    just got the iPhone on Sunday and turned on the WiFi. Everything was ok until today. Now when I walk into the door and wake up my Mac Mini (OS10.7.5), I get: Another Device on the network is using your computers IP address.
    I then have to reboot the AIrport and turn off WiFi on the iPhone. Things were better.
    According to this article:
    http://osxdaily.com/2010/09/19/another-device-on-the-network-is-using-your-compu ters-ip-address/
    there's a chance my iPhone is commanding the space. I suspected as much because this has  happened before with other Apple products here. Any thoughts on this?

    Reset your router. Two devices are attempting to use the same IP address.
    Cheers,
    GB

  • Edge terrible for YouTube.  Here's another solution to get good YouTube

    Not the best but this actually turns up better YouTube vids. Go to iTunes and subscribe to BestOfYouTube (Video) podcast. iTunes will download as many of the vids you chose and then when you sync your iPHone will have the videos ready to play in the iPod app under podcasts (Videos). Like I was saying the videos are better than the choices given in the YouTube iPhone app.
    Actually this is an excellent option for a lot of cool video i.e. subscribe to popular video podcasts and watch them on the road or where ever.
    Cheers
    Chris
    Message was edited by: iusandman

    I'm soooo sorry to bump this but MAYBE someone will know what to do?! I've just tried EVERYTHING. I need help. Please, anyone?!
    *last chance and I'm backing away sloooowly*
    thanks to ANYONE who will suggest ANYTHING at all!!!

  • How do I set up an iTunes account for my wife on one MacBook pro, so she can sync her new iPhone?

    How do I switch my iTunes account with my wife's iTunes account on a MacBook pro so she can sync her new iPhone with her stuff?

    http://support.apple.com/kb/HT1495

  • I just got a new iphone. My daughter and I share a computer and she already has an itune account. How do I set up my own separate account on the same computer?

    My daughter and I share a computer and she already has an itune account. How do I set up a new separate account for my new iphone?

    Here are your choices. I recommend method one:
    http://support.apple.com/kb/HT1495

  • HT201269 Is there a way to download/port the missing data/SMS to one iPhone without overwriting the new SMS on the newer iPhone?

    SMS Transferring/downloading/backup : Is there a way to download/port the missing data/SMS to one iPhone without overwriting the new SMS on the newer iPhone? Here is my dilemma. My iPhone quit working and I couldn’t get it fixed as quickly as I needed to. I bought a used iPhone and started using it normally and downloaded the backup from itunes/icloud. There was a large gap in data where the first iPhone didn’t backup when I thought it had. I have SMS data on both phonesnow and  I need them for a court hearing. I have since had the other iPhone repaired and working perfectly. Will downloading a backup wipe out the newer SMS data? I am nervous because I can’t lose the information or my case mey be compromised. Any “Real Help” including programs that work to accomplish this would be very helpful. Thank You in advance…

    No, direct access to manipulating the phone's filesystem is not permitted for 3rd party apps in the iOS.  It can't be done without hacking the phone, which you certainly don't want to do.  The messages can be combined and viewed on your computer, but not on a single phone.

  • HT4436 Apple ID for new iphone

    Hi, my daughter has a new iphone for her birthday. She is 12. Because of her age she is unable to have an Apple ID account, but would like to have her own icloud? Is this possible because she doesn't want to share my icloud? Thanks.

    Yes it is, since you are over 13 you can create account for yourself and allow your kid to use it until 13 when she can take it over.

  • Transfer Music from old ipod til new iphone

    Hi’
    I bought a iPhone 4, but how do I get my music from my old ipod to the new iphone.
    BTW. The old ipod is on one computer and my new iphone 4 is on another computer.
    Anyone that can help?

    Here is one way which will also transfer playcount, playlists, etc. Do it this way and your iTunes library will be identical on both computers.
    http://support.apple.com/kb/HT1751

  • My new iphone won't connect to the internet

    Hi I get the message 'no service' on m new iphone ...is this normal?

    Settings>General>Reset
    Choose Reset Network Settings
    Your phone will restart. Test internet after that.
    ~Lyssa

  • How to activate Hotspot shield VPN in my new iphone?

    I purchased Hotspot shield VPN for 1 year in my old iphone, which is damaged beyond the repair, I downloaded the the same apps from iTune stores. How do I activate in my new iphone.

    See here http://manuals.info.apple.com/en_US/iphone_user_guide.pdf pages 14 and 15.

Maybe you are looking for

  • Using comments feature in Pages 5.2

    I'M IN A CRITIQUE WRITING GROUP AND WE NEED TO MAKE COMMENTS ON EACH OTHER'S WORK. WITH PAGES 09, I COULD USE COMMENTS EFFECTIVELY...THEY WOULD SHOW IN THE MARGINS OF THE PIECE I WAS GIVING FEEDBACK FOR AND THE COMMENTS WOULD PRINT UP. NOW WITH THE M

  • Navigating between applications on portal

    Hello Experts, My scenario consists of one portal page with a wide narrow layout.Each of the columns contains a webdynpro application.On click of a link in the narrow column, i want to call an application in the wide column. I have already tried usin

  • How far back does the safari history go

    I need to go back to some sites I was working on over a year ago as I have lost my filofax with all my information in.  would it possible to find them as I can only seem to view up to 1 year ago

  • Open deliveries.   urgent

    Hi folks, while checking for open deliveries with Tc like VL06G, Vl06C, VLO6IG,  there is no field for the Customer . There is one field as "Partner data : Forwarding Agent". Is this the option for the customer ?? how to check the open deliveries w.r

  • Disable Form Field

    I have created a form that is a mathematical worksheet. There are 3 types of fields: (1) fixed value, (2) user entry and (3) calculated results. In order to make the calculated result fields stand out their style is set to BOLD RED. The fixed value a