No service on both my phone and my wifes
Arrived in Istanbul few hours ago and both my phone and my wifes phone shows no service..
Please help asap..
Regards
Buying a bundle doesn't mean that your device will work aborad you need to make sure roaming is enabled on your account.
If you have a EE extra plan you still need to make sure roaming is enable on your account your plan only gives you free/cheaper calls when abroad.
If your wanting to enable roaming on your account there could be a deposit to pay if you haven't had the device for about 6 months.
Unless you have paid the deposit then roaming is not enabled on your account.
You need to activate roaming on your account by calling 150 from your device or from a landline 01707 315000 before you leave the UK.
But you can still do this if you are abroad.
If you have had the device/contract for 6 months or over you can login to your online account and turn on roaming yourself
Manage this device>Usage controls>Roaming abroad - Allow and Call abroad and turn it on. If the option is not there you need to call
It can take 24 hours to activate
If you had this device/contract for under 6 months you need to call customer services on +44 7953 966250 from a landline.
Once you have activated roaming you can then use this link to see what cost there is and what bundles you can have.
http://explore.ee.co.uk/roaming/ee
Please read this about voicemail
http://ee.co.uk/help/getting-started/setting-up-voicemail/divert-to-voicemail
And this
http://ee.co.uk/articles/set-up-your-phone-for-using-abroad
Also sending a text to 150 with the words of RO country your going to i.e. RO Spain will get you a reply of what the costs will be from that country.
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