No settings visible in EIM-WIM partition settings

Hi,
We're implementing WIM in our lab and we're new to this, we've noticed that none of the settings is visible in the partition settings(screenshot attached).
request anyone could help me with why this could be happening.
Thanks
Kishore.

If you are trying to access it over the network.. remove the TC and plug directly into a computer with nothing else.. if the computer is still unable to see it.. do a full reset.. ie hold the reset for more than 10sec.. and it will become available. .make sure ethernet is plugged in Lan port not wan.. and the computer has not other network connection ie wireless.

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EIM/WIM: How to install MeadCo Security Manager?

Hi,
While logging into an EIM/WIM agent console an agent does not get the following message:
This site might require the following ActiveX control: 'MeadCo's Security Manager from ... Click here to install...'
As a result we cannot use the two-way cobrowsing feature of EIM/WIM.
Please note we set cobrowsing attributes in the department and partition settings accordingly to allow that feature and in IE7 as well.
What is wrong? How do we launch cobrowsing?
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Igor

[email protected] eGain, true cobrowsing is done with another product that you install. This was available with 4.2.x and could be used with 4.3 early release, but CoBrowse is not included in the 4.3 product set from Cisco. CoBrowse is a difficult problem because of dynamic content management and all the rules and security settings required, and by understanding is that Cisco did not think it was ready. My understanding is that it will be added later, along with pro-active chat etc.Just to make sure we are talking about the same thing .... what is it you wish to do? Follow me browsing driven by the customer?Regards,Geoff
Hi Geoff,
Thanks for your help.
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Hi all,
In my current setup
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<@> ERROR <@> [51:Thread-15] <@> ProcessId:588 <@> PID:0 <@> UID:12 <@> HttpSessionId: <@> com.egain.platform.framework.dataaccess.dbconnectionfactory.DBConnectionFactory <@> initialize <@> I18N_EGPL_DATAACCESS-DRIVER_NOT_FOUNDcom.inet.tds.TdsDriver <@>
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at java.net.URLClassLoader$1.run(Unknown Source)
at java.security.AccessController.doPrivileged(Native Method)
at java.net.URLClassLoader.findClass(Unknown Source)
at java.lang.ClassLoader.loadClass(Unknown Source)
at sun.misc.Launcher$AppClassLoader.loadClass(Unknown Source)
at java.lang.ClassLoader.loadClass(Unknown Source)
at java.lang.ClassLoader.loadClassInternal(Unknown Source)
at java.lang.Class.forName0(Native Method)
at java.lang.Class.forName(Unknown Source)
at com.egain.platform.framework.dataaccess.dbconnectionfactory.DBDataDriver.initialize(DBDataDriver.java:74)
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at com.egain.platform.framework.dataaccess.DataAccess.getDBConnection(DataAccess.java:4207)
at com.egain.platform.framework.dataaccess.DataAccess.executeDirectUpdate(DataAccess.java:689)
at com.egain.platform.module.installer.ConfigureDatabaseServer.updateDatabaseTables(ConfigureDatabaseServer.java:150)
at com.egain.platform.module.installer.ConfigureDatabaseServer.<init>(ConfigureDatabaseServer.java:54)
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at com.zerog.ia.installer.actions.CustomAction.installSelf(DashoA10*..)
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Upgrade path for Cisco EIM/WIM v4.2(5)

Hi all,
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HI
The license is assigned to a MAC address so if you have other NICs available it may cause issues. As the system maybe comparing the wrong NIC. I dont believe you can "Reload" the license. I am all most certain you are hitting a bug with the license file. There are a number around :-(. Below is the most common:
http://www.cisco.com/en/US/partner/products/ps7233/products_tech_note09186a0080a8c0bc.shtml
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http://www.cisco.com/en/US/partner/products/ps7233/products_tech_note09186a0080a72faf.shtml
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(Edit)
The patch is to large to upload but you can download it from here for 4.2.5:
http://www.cisco.com/cgi-bin/tablebuild.pl/ba8630bc8d6cd87a3b23513eb7700b54
OR if you dont fancy going all the way to 4.2.5 you can download the patch for 4.2.4 here:
http://www.cisco.com/cgi-bin/tablebuild.pl/70fc7a9f5f1315519a00b2b3c0dc48d8
Message was edited by: matthewpage

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Hi, I need to document the OS installation steps for EIM/WIM 4.3.x.
The EIM installation Guide (http://wwwin-tools.cisco.com/cecsearch/display?url=https%3A%2F%2Fecm-link.cisco.com%2Fecm%2Fview%2FobjectId%2F090dcae1804c73b9%2FversionLabel%2FCURRENT&pos=1&strqueryid=3&websessionid=A8Ujb8GWMrwGa4y_tvEDFGT) does not have specifics on how to install Windows 2003.
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EIM / WIM 4.3.2 Agent Bulk Import UCCE

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Victor

Hi
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If you are installing EIM/WIM on a single server, would you not also have the SQL 2000 database on the same machine?
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EIM/WIM: Displaying open hours

Hi,
We have just installed EIM/WIM and try to check a situation where there are no agents available to respond to cusomer's request for a chat. When a customer clicks on the Chat button in a Web browser he/she gets the following message:
Thank you for your inquiry. Our service hours are 9am-5pm PST, Monday-Friday. If you are trying within the service hours and still getting this message, please try after some time, as all our agents might be busy or unavailable at this time.
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Igor

Igor,
This is a static message (not a macro based message) that why it keeps showing the same message
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Installing EIM/WIM 4.3(2) with UCCE 7.5

I am looking to install EIM/WIM for a customer with an exisiting UCCE 7.5 installation. Would really like to installed EIM/WIM 4.3(2) as it has support for IE 8. But...
According to Cisco Unified Contact Center Enterprise (Unified CCE) Software Compatibility Guide only version 4.3(1) is compatible with UCCE 7.5.
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However given time and cost constraints for the project, unfortunately we might have to go with 4.3(1) and consider a upgrade later.
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EIM & WIM Installation Software

Hello everybody,
Can anyone appoint me a link or a ftp server to download EIM and WIM installation package?
At this link: http://tools.cisco.com/search/JSP/search-results.get?isNavigation=true&strQueryText=eim&strSelectedModifierValue=cdctask%3A%3A%5E%26quot%3BDownload+Software%26quot%3B%24%3A%3ATask%3A%3ADownload+Software%3A%3A%3A%3A&strSortBy=cdcdevfour&strqueryid=1&websessionid=PgRjZdZDs9JGb_5-P1MoRcw&strCurrentSimilarSearchBreadCrumb=&strCurrentSelectedModifierValues=cdcsoftwaretype%3A%3A%5E%26quot%3BInteraction+Manager+Software%26quot%3B%24%3A%3ASoftware+Type%3A%3AInteraction+Manager+Software%3A%3A%3A%3A&country=US&language=en&profile=enushomesppublished&c_navsequence=1%3A0&strSearchPageContext=allresults
There are only upgrade's patches and not the fresh install package.
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Hi,
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EIM/WIM integration issue with UCCE

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When you run Integration wizard do you get Agent PG? and for selected Agent PG do you have any Agent Configured ?
Check Your Application Path list and Application Path, check correct Agent PG is configured.
once again walk through,
Cisco Unified Web and E-Mail Interaction Manager Deployment and Maintenance Guide and check all the configurations are in the place.
i think Generic PG is supported, and that how it is done in Package CCE where Generic PG and MR PG installed on same Machine.
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Queries regarding EIM/WIM v4.2.5 using in IPCCExpress 7.0(1) SR4 setup

Following are few point on which I need help..
1. If a Chat task is assigned to an agent and he/she is not responding to the chat then this task has to be assigned to another available agent after 12 sec. From where this time is configurable?
2. If a Chat is waiting in a specific queue for X secs, So it will jump to another available agent in other queue. From where this will be configured.
3. If the Chat task is waiting for 15 minutes in a queue and no one answer to that specific task, then it will be automatically disconnected after 15 minutes. From where that time is configurable.
4. How the email queues are routed from customer website?
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6. From where the review and send option between an agent and supervisor is configured.
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Dear Mansoor
Since your questions are more related to configuration, I would suggest to go through the attached document especially the topics "Email Infrastructure" "Workflow" (defining routing logic for emails) and "Chat infrastructure. Here you will find information alongwith screenshots.

EIM/WIM 4.3.1: Is IE8 supported as a customer chat console?

Hi,
We try to use IE8 as a customer chat console relying on the "Hardware and System Software Specification for Cisco Unified Web and E-Mail Interaction Manager 4.3.1" guide. However when we attempt to start a chat we are getting the error message saying that this browser is not supported. (Please see the attached screenshot.)
What is wrong?
At the same time I would like to note that we successfully use IE8 as an agent console although the aforementioned guide recommends only the IE7 browser for this purpose.
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Regards,
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No settings visible in EIM-WIM partition settings

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