No setup cartridges in new printer purchase

Hello,
I was trying to setup the printer (HP OfficeJet Pro 8600, but could not find the setup cartridges needed for new printer.
I checked, there is retail sell of these cartridges. What are my option?
Thanks,
Atik

Hello AtkP,
Welcome to the HP Support Forums! I understand you purchased an HP Officejet Pro 8600, but it did not come with Setup cartridges.
I have sent you a private message, please go to your User page and beside your Username is your inbox. See below:
Thank you,
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

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No Black Ink with a new cartridge and new printer and was working

I put in all new cartridges and everything was working just fine. I printed two black copies and then went into Settings to change to a lighter shade. Now no black copies at all. I went back into Setting and changed it to a darker shade (4) and still no black copies. I can print color - but no black ink appears with the color. It is a new printer. Please Help!!!! Thanks It is a HP Photosmart 6510....new printer. All was working fine until I went into Settings. I corrected what I had done but no black ink at all. HELP!!!!!

Hi patmcshamrock,
I understand that you replaced the ink in your new Photosmart 6510 and now there is no black in printing. I will try my best to help you resolve this issue.
In this document for Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages are steps that may resolve your issue.
I hope this helps, please let me know.
Thank you,
I worked on behalf of HP.

New printer purchase and can't print from classic 9 partitioned side of HD

I recently purchased an Epson RX595 printer. After installation I found that I can only print from the OS X - 10.3.9 (Panther) partitioned side. (This is the original HD so it is not all that big.) I cannot print anything on the Classic 9 partition. My question is can I transfer my Microsoft Office 98 from Classic 9 to the OS X, if so, how do I do that? I tried simply click and drag and it opens from the OS X but the menu bar tells me it is really opening from Classic 9 and therefore will not print. My G4 is the first one Apple made (purchased in 1999). The processor is 450 MHz and I have 640 MB SDRAM. I was told by the support person at Epson that OS X is the "dominant" side of the HD which is fine. I just need to know how to get my applications on Classic 9 to the OS X. I would appreciate any help you can give me.

Hi,
Welcome to the Discussions.
That printer is only compatible with OS X (Jaguar or later) and the oldest version of Word compatible with OS X is Office 2000.
NeoOffice (freeware/opensource) is a Mac suite of applications compatible with Microsoft Office apps. Download and install it and you should be able to open and print Word .docs on the OS X side of your hard drive.
http://www.neooffice.org/neojava/en/index.php
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New printer setup without setup cartridges

I client of mine recently purchased a Photosmart 7520, and was having problems setting it up. When I went to check it out, the printer naturally said "please insert setup cartridges".
They were told by the geniuses at Best Buy that the printer did not come with ink, and purchased a full set of inks, which they had put in the machine; obviously the machine didn't want these.
They claim that they did not come across a set of cartridges in the box, and had already discarded the packaging by the time I got there.
Whatever the case may be with that, is there a way to get the printer to accept a regular set of cartridges and proceed with the setup so they can get their printer working??
Alternately, is it possible to get a set of the setup cartridges somehow?
This question was solved.
View Solution.

I understand you need setup cartridges for your printer. In order to get setup cartridges you would have to contact Hp support.
Click here for contact information.
Let me know if this helps.

HP photosmart 7520 Setup cartridge

Can i get supply for two new set of Setup cartridge for the printer below & Where to buy ?
HP photosmart 7520 model CZ045-64004 with the serial numbers below:
(removed content)

Hi , Welcome to the HP Forums, and thanks for posting! I understand you are looking for setup cartridges for an HP Photosmart 7520 e-All-in-One printer. I'd like to help you with this. Unfortunately you won't be able to purchase the setup cartridges at your local retailer, as they are shipped with the printer and only required during initialization. I'd recommend contacting our HP phone support for further assistance:Step 1. Open link: www.hp.com/contacthp/
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your
contact options"
Step 4. Scroll down and click on: HP contact options - click on Get phone
number Hope this helps!

Setup cartridge error

I bought a new officejet pro 8600 plus and it was damaged when i mopened the box and started setting it up.
I promptly took the printer back to place of purchase but forgot to give them the setup cartridges for theat printer so they removed the cartridges from the 2nd printer.
I came back home and started again the setup process and used the cartridges from the damaged printer and now the printer will not setup, it has the 'use original setup cartridges' error
The place of purchase is now closed and i need my printer onl;ine ASAP
How do i override this error
Thanks
This question was solved.
View Solution.

This is UNACCEPTABLE! I support a user base with over 100 HP Officejet 4620 printers. I sent one user a ink cartridge pack from a dmaged printer and the printer REFUSES to use the valid cartridges?!?! This is CRIMINAL. It's a simple tank of ink and locks to a SPECIFIC printer's hardware?!?!? This is going to the BBB tonight.
And this thread as absolutely NOT solved. The orignal question from the OP has not been addressed.

Officejet 4622, new printer today. black does not seem to work at all but all the colors do.

I print a test page through diagnostic tool and black square is blank. I cannot tell if the alignment prints properly as I have no example of what it should look like to ensure it is correct since the alignment fails to detect the alignment page. Scans work fine. I tried cleaning the print heads and still don't seem to get black to work correctly. This is a new printer purchased today 9.30.2012.

just in case anyone else encounters this problem, heres whats really going on and heres how to fix this annoying issue. its relatively easy to do and more efficient than wasting money on a new printer or having it repaired like most people end up doing.
whats going on? the ink has clogged the printing heads and has solidified shut. the "clean print heads" feature the printer came with does not have the ability to fix this. that feature is to clean up dirty heads, not clogged heads. why hp decided to make this model without a simple to remove cradle is beyond me, but fortunately the cradle DOES come out and can be cleaned with hot water.
theres a few items you will need to make this happen the easy way or you could just break out the tree limb loppers, like i did, and vent your frustrations.
what you will need: a pair of needle nosed pliers, a T9 torx screwdriver head ( auto parts stores sell them for a couple bucks), some paper towels and an area to work (its easiest to do this in a corner of a room, on a small table or the floor). keep in mind you are dealing with ink, so change out of your good clothes just in case and also grab a paper plate or a few sheets of printing paper to set the ink cartridges on as you work.
1) ok. lets get started. !!!FIRST UNPLUG THE PRINTER RIGHT NOW, SO YOU DONT ACCIDENTALLY DIE BY ELECTROCUTION!!! i forgot and when i began unscrewing the first 6 screws, the chime kept going off and im like **bleep**? i was impressed by the safety measures hp took while engineering this model.
2) the printer is now unplugged and then go to your corner work area and place the printer so there is a wall or barrier on its left and also a wall or barrier behind it. do this while facing it as if you were about to use it.
3) now, what you have to do is open the printer like you are going to change the ink and on the right side there is a plastic guide that prevents the top from opening all the way. look on the side and you will notice it could pop off with your fingers. pop it off and open it all the way open so you could get at the screws the lid would have prevented you from accessing.
4) lean the scanner portion and top portion against the back wall.
5) all screws you will be removing are size T9H torx screws. there are ten total. there are 2 black screws in the front top and then 4 black screws in the back top. remove them and put them on your paper plate.
6) next is 1 short silver colored screw located under the control panel, use your finger and feel around beneath the * button. unscrew it, put it on the paper plate.
7) next you are going to remove the face/control panel to get at the last 3 screws so locate the little illustrations on the top of the printer, there are 2 on the bottom left and 5 on the bottom right (1 and 2 on the left explain paper jam removals and then 1-5 on the right explain changing ink cartridges). then about half an inch south of the number 5 illustration, on the lip, is a plastic bracket. six inches to the left is another one then 6 more inches to the left, under the illustration number 2 (paper jam removal) is a third bracket. undo them using your fingernails. and just flip it up like car hood and then lay it down on the main top portion of the printer, minding the flat wire which is connected into the circuit board of the control panel (if the flat wire popped out because you got too rowdy on it, then simply insert it back in when you reassemble).
8) next, unscrew the 3 longer silver screws which are located under the panel you just popped off. there is 1 on the left and 2 on the rightish side. toss em on the paper plate.
9) now that all the screws are removed, take the face panel and partially pop it back together.
10) then take the whole top ( the part with the little illustrations and lift it like a car hood, ONLY THIS TIME OPEN IT TO THE LEFT and balance it on the edge of the printer, leaning it towards the wall or barrier on your left. BE CAREFUL NOT TO YANK ON THE FRUIT STRIPE COLORED WIRES ON THE LEFT AND ALSO THE BLACK FLAT WIRE THAT CONNECTS THE SCANNING PORTION TO THE MAIN PORTION OF THE PRINTER.
11) next grab the needle nose pliers and remove the 2 silver colored tension springs located behind the printer cartridges. pay attention where they were attached so you remember where they go during assembly. take a pic with your phone if you have to or simply re-figure it out like i did. toss em on the paper plate.
12) then disconnect the 2 large flat wires and 1 small flatwire attached to the back of the ink carriage. take a picture or remember like i did. i imagine bad things may occur if you reverse them on re-assembly. grab the phone and take a quik pic to be sure.
13) now remove the ink carriage, cartridges and all, by lifting the front first. be careful of the little transparent ribbon in there that moves the carriage left to right and vice versa. you dont want to damage that little guy. now take the carriage to your paper plate. dont drip any ink or accidentally get it on your fingers without knowing or you will make a mess.
14) remove the ink cartridges and set them on the paper plate, ink side up to avoid a mess, these things sometimes drip. set the plate off to the side. its time to clean the print heads.
15) then go to the sink, with the empty ink carriage and turn the water on hot and then just let the empty ink carriage sit there with the water mainly going through the screen of the clogged color (inspect and make sure there isnt a little rubber gasket surrounding the little screen if there is dont lose it. i didnt look too closely and i dont think hp has them but i know some other printers do). it wont stain the sink but wash down any ink as it comes out to be sure. also notice there is a small circuit board attached to it. dont bang it up but getting it wet doesnt matter.
16) keep doing this until the water runs clear.
17) then use your finger and rub the screen gently with your finger and then rinse it, washing away the ink until the water runs clear. continue this until there is no more ink and the screens are clean. do it to all the colors just for good measures. the problem color that wouldnt print, you will notice takes longer to clean than the other colors.
18) now look on the bottom side of the carriage. those wierd looking things are the heads. rinse them with hot water and wipe them with paper towels. then flip it over and blast the screen side again. also in between the screenside and the heads (on the side of the carriage) is an opening that is also probably gunked up. blast it with water too. then flip it over and wipe the heads again. repeat this step until nothing wipes away or until you are sick and tired.
19) shake off then use paper towels to dry the entire unit. make sure the unit is dry. especially inside the female plugs. blow in it or break out the hair dryer and gently dry it. dont sit there and melt it though with the blow dryer. but the sooner it dries the less likely your ink cartridges sitting on the paper plate will dry out. the ink wont dry out fast just dont take a nap or go out on a date until you are reassembled with the ink portion.
20) now you have completed the cleaning of the heads and probably wont need to do this again for the length of time it was since you bought the printer. and just like a roadtrip you used a map to navigate, you will use these instructions in reverse for re-assembly. but keep in mind when re-inserting the 3 flatwires you disconnected from the back of the ink carriage, make sure you have the little metal contact points on the flatwires (male side) inserted so they touch the little metal contact points on the carriage plugs (female side). ALSO BE EXTRA CAREFUL NOT TO DAMAGE THE BLACK FLATWIRE CONNECTING THE SCANNER PORTION TO THE MAIN PRINTER PORTION. THERE IS A LITTLE GROOVE IN THE PLASTIC WHERE IT CAN BE SEATED TO GUARANTEE NO CRIMPAGE. USE IT. also make sure the 2 hinges of the scanner portion/lid are seated properly before fastening the the top with the 6 black screws.
now re-assemble the printer and reinstall the ink cartridges. and then plug in the unit, and turn it on. if you get any notifications on the control panel saying the carriage wont move, then open the hood and take out the ink cartridges, push around and make sure the carriage is seated properly and that the tensioner springs are in place properly. repeat if neccesary until notifications go away or just do a test print and disregard the notification if you messed with it already a few times. thats what happened to me and the notification went away on its own. once its online, open the hp utilities and press the "clean the heads" button. do it 2x in a row and you will be back in style, with extremely rich and bold colors and yes, raven black print.
p.s.
you can always take your aggressions out with the tree limb loppers or the tin snips like i did and snip out the center plastic that prevents you from taking the carriage directly out. this eliminates disassembly and re-assembly entirely. just make sure you DO NOT CUT THE TRANSPARENT RIBBON THAT MOVES THE CARRIAGE BACK AND FORTH. this way the next time it happens it only takes you 10 minutes before you are up and printing.
enjoy! - Porf

Officejet 8600 setup cartridges

Hello,
A few days ago i reset my Officejet 8600 to factory settings, in order to resolve some problems. After this reset however, i was told to use the setupcartridges to reinstall the printer. Unfortunately i don't have these anymore, and the printer's warranty is expired. Is there a way to recieve or buy these setup cartridges. The printer is used for voluntary purposes, so it would be a shame if our organisation won't be able to use the printer again.
Thanks in advance!

You will need to contact HP and purchase setup cartridges, they are not available through retail channels. If you are in the US or Canada call 1-800-HPINVENt.
It is a bit late now for your case, but others considering a printer reset might benefit from the post here.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
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How many times can use setup cartridge?

How many times can use setup cartrige?
Can i setup more printers of same model with same setup cartridge?

We dont need to use the setup cartridges if the printer gets into any problem like ink cartridge rejection or paper jam or any failure.
Can you let me know what reset are you perfoming, for any hard reset or reset done from front panel menu we dont require any setup cartridges.
The setup cartridges are required only if there is any printer hardware replacement.
Although I am an HP employee, I am speaking for myself and not for HP.
Say thanks by clicking the "Kudos! Star" which is on the left
Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue

HP 7520 Printer - Need to bypass requirement for SETUP cartridges

I purchased a new HP 7520 and also a package of new ink cartridges for it. The printer was a store demo that was on sale. I got home with it and tried to set it up using my new cartridges and it continues to refuse to accept them stating that I need to use the SETUP cartridges which came with it. It did not come with SETUP as it was an out of box printer purchased in the store sale.
Have I just been screwed? Why the hades does it "require" setup cartridges? What does this cartridge do that new ones don't do? And how can I bypass this for setup? I'm not junking a $140 printer over lack of setup cartridges. I have been an HP customer for over 20 years...can't even tell you how many HP printers and PC's I've had over the years and this is the first time I've ever run into this ludicrous issue.
I'm not buying special SETUP cartridges. I want a bypass for this problem. I know there has to be one. The printer is brand new and had not apparently ever even been setup inside the store...it was a non-operational demo. The cartridge head is shiney and clean. C'mon HP...get real here! Why do you NEED setup cartridges? I'm an old customer. Work with me here!
J.Gibson
GIBSON MEDIA SERVICES

The setup cartrdiges are required for the initial setup. You will need to contact HP. If you are in the US or Canada call HP at 1-800-HPINVENt, elsewhere see the document here for contact information.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

"Add New Printer" can't finish setup...grayed out

Can anyone please help me with this?
I have a Brother MFC-290c multifunction USB'ed into my Extreme Gigabit. It shows up there in Airport Utility.
Upon printer setup in the Preferences Pane I click the + symbol to add a new printer. The Brother shows up at that point and where it is connected but the "Add" button is grayed out as though I need to select a driver as well yet there is no driver suitable in the drop down list. Do I need to install my Brother driver onto my Powerbook before this will work?
The setup guide makes no mention of this in the section on adding a printer.

Congratulations, you have just entered the crappy side of Apple, Leopard. I have the same problem with my HP 5510 attached to my Extreme 802.11n. It works great form my little powerbook running Tiger (the best OS I have ever used), but me and my wife just bought new Macs and of course both have leopard and neither will print. We have the same no river in list issue. I have spent countless hours trying to fix personally and with both Apple and HP. Both sugest that I spent even more money to purchase a new Printer that will work. Yeah so it will no longer work when Sow leopard comes out... Thanks Apple/HP...
Sorry, to here about the bad luck... I'd like to suggest doing a Google on Cups and Gutenprint although I am not sure if anyone is supporting these anymore.

New Color Cartridge Won't Print

Hidy! This is my office printer, and it cannot be replaced because of strange budget rules so I HOPE we can get it fixed. I went through every troubleshooting thing imaginable. When I print a test page (where you open and close the lid four times), it prints in color. When I print from the troubleshooter to re-align or clean, it prints in color. When I print from ANY program, and I've tried Word, Adobe PDF Files, internet pages through Firefox, everything, it only prints in Black, as if Grayscale is on (which, I look in every single Printer Dialogue Screen just to be sure, it is NOT on. Is there another place I could be missing? I've unplugged, removed, restarted, to no avail. This is just...odd. I know sometimes it will just stop working, but the fact that it's working from the HP software has me stumped. Please help!!! I was SO close to having my print jobs done!

Hi @knmcnulty
Running the Print and Scan Doctor might help. The HP Print and Scan Doctor is a free utility (tool) that helps to quickly resolve common printing, scanning and connectivity issues including but not limited to:
Connectivity:
USB: Verifies that the USB connection from your computer to the HP product is working correctly.
Network: Verifies that the network connection between your computer and your network is working correctly.
Device Status Test: Checks for device errors such as out of paper, paper jams, carriage stalls, and paper feed issues, and then provides instructions for fixing the error.
Driver Check: Checks for missing or corrupt driver files.
Device Manager: Checks for problems in Device Manager that would prevent printing.
Device Online: Checks if the product has been paused or set to offline, and then sets the status back to online if necessary.
Print Queue: Checks for and clears pending print jobs in the print queue (a log of print jobs waiting to print).
Port Match: Checks the port settings for the HP product.
Device Conflicts: Checks for conflicts with other drivers, such as other printer brands.
Ink Issues: Checks the cartridges and ink levels for issues that affect print quality.
Print Settings: Checks and adjusts the print quality settings.
Test Print: Prints a test page for print quality evaluation, and provides options for cleaning and aligning the printhead if necessary.
Scan Tests: Checks the scan mechanism, drivers, and registry entries.
Source:Try the HP Print and Scan Doctor for Windows
Click here to download and run the Print and Scan Doctor> >>>>> www.hp.com/go/tools
If that does not resolve the issue, post back and let me know if there are any symbols other than green check marks and what they are next to of course. The wrench is not always easy to spot as the wrench and the check mart are in the green circle.
If you see only green check marks (), the tool did not find any problems.
If you see green wrenches (), the utility identified an issue and corrected it automatically.
If you see yellow exclamation points (), the test failed and required user action, but the step was skipped.
If you see a red X (), follow the on-screen instructions to resolve the issue.
If the issue persists, you might also consider removing the driver from the Server Properties and then re-adding it again;
1. In the ‘Devices and Printers’ folder
2. Choose ‘Print server properties’.
Win XP – With no printer selected, click ‘File’ then ‘Server Properties’.
Windows Vista – With no printer selected, press ‘Alt’ then click ‘File’ then ‘Server Properties’.
Windows 7/8 and 8.1 – Select any printer in the ‘Devices and Printers’ folder and click ‘Print Server properties’ above.
3. Click on the ‘Drivers’ tab at the top of ‘Print server properties’ window
4. Choose the printer you want to uninstall and click ‘Remove’
5. Choose 'Remove driver only'
6. The next screen will give a warning, letting you know that deleting the driver package will remove it from the system. Click ‘Yes’ to say that you are sure you want to do this.
If documents are stuck in the print spooler, you may see an error, cancel any documents pending in the print queue, or try restarting the print spooler, then try to remove the driver from ‘Print server properties’ again. If it still won’t remove the package, restarting the computer and the printer should resolve this ‘in use’ error and allow the driver to be removed.
After the driver is removed, open Start > All Programs > HP folder > Printer folder > HP Setup and Software (or the printer icon).
The Setup and software screen will open and you can click on Connect a new printer.
Thanks, I look forward to hearing back from you.
Please click the Thumbs up icon below to thank me for responding.
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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

6100 won't print without setup cartridge

Late last year we recently purchased a Deskjet 6100 (our third one). Today I went to install it but discovered that the black cartridge was missing (somebody took it when one of our other printers ran out). I installed a spare one we had in the press but it won't run as it's looking for the setup cartridge.
Surely any 932XL will do, I never heard of a printer before requiring set up cartridges. Is there any way around this?

Hello Roanmore,
Welcome to the HP Forums.
I see that you are having an issue with the printer not printing due to a setup ink cartridge not being used.
The Setup Cartridges are needed when the printer is first being used. The setup ink will train the printhead on the unit and the unit will not function unless it has the setup ink ran first.
I suggest that you contact HP Total care.
If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here: click here.
Thanks for your time.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

Installed a NEW printer cartridge. Software "indicator level", STILL indicates EMPTY?

PROBLEM:
Installed a NEW printer cartridge on my [ HP Officejet 5610 "ALL-IN-ONE" ].
Software "indicator level", STILL indicates EMPTY?
My printer is "Out-Of-Warranty".
ANSWER:
What are my options to fixing the problem?

Hello , Welcome to the HP Support Forums! I see you are not able to print in black ink on your HP Deskjet 3522. You have done the cleaning recommendations and replaced the cartridges with no success. Please make sure you have not missed any steps in the following document; Printer Prints a Blank Page or Does Not Print Black or Color Ink for the HP Deskjet Ink Advantage an...
Although the printer might be out of warranty, if the issue persists, HP may be able to offer you something. Maybe they can offer you a discount on an alternate model. Please call our technical support at www.hp.com/contacthp/. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html HP printers generally have a 1 year warranty from their purchase date, you can verify the warranty using the following link if you would like; warranty check. I hope this helps. If this resolves the issue, please let me know so we can help others who may be experiencing the same issue.

New black cartriges, very poor page output, new cartridge, won't print black

Purchased 3 pack of XL black (not color) cartridges. First one had very low page output, just died in the middle of ink showing available. Next cartridge had wiggle down the page. Some print would be jogged with the font. Vertical lines looked like bricks jogged. Next cartridge had wiggle but ran till out of ink, almost normal output, new single purchase of cartridge replaced. Went dry this AM purchased another one within an hour and there is no output period from this one.
Very VERY expensive to operate, very low output. Three pack was wasted $'s, threw more than 1/2 away.

The document here has troubleshooting steps that may help resolve black not printing on your Photosmart c309. Be sure to check the vents, if they are blocked the supply will only give about 20-30% of the ink before it fades out when printing. If the above does not resolve the problem the post here may help.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

No setup cartridges in new printer purchase

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