No signal from airport extreme after switching to optimum online

I am pretty new to macs and this is my first message posted. A few days ago I switched from Verizon FIOS to Optimum Online and they changed the modem to a Motoroal Surfboard model. As far as I can tell the wiring was done correctly, but now my airport continues to blink amber and I am not getting any signal from it. The only way it gets picked up is by connecting the ethernet from the airport directly to the my macbook. I tried doing a soft reset and a hard reset, but still no luck. Optimum Online is telling me that it is a mac problem, but that seems odd to me since it was working fine before they switched modems. I know the new modem works because I can access the internet directly through it. When I go through airport utility, it keeps telling me that I need a firmware update, but then it cancels out on me with Error Code 6737. Any ideas??
thanks,
Ralph

even flow wrote:
A few days ago I switched from Verizon FIOS to Optimum Online and they changed the modem to a Motorola Surfboard model. As far as I can tell the wiring was done correctly, but now my airport continues to blink amber and I am not getting any signal from it. The only way it gets picked up is by connecting the ethernet from the airport directly to the my macbook. I tried doing a soft reset and a hard reset, but still no luck. Optimum Online is telling me that it is a mac problem, but that seems odd to me since it was working fine before they switched modems. I know the new modem works because I can access the internet directly through it. When I go through airport utility, it keeps telling me that I need a firmware update, but then it cancels out on me with Error Code 6737. Any ideas?
Some thoughts that may help with your problem:
1) When you connect directly to your new modem, open the "Network" panel of System Preferences and check the "Built-in Ethernet" item to check the setting of the "Configure" drop-down list. It will probably be either "Using DHCP" or something mentioning "PPPoE". Your AirPort unit should be configured using the same method.
2) When you switch between having your computer connected to your modem and having your AirPort unit connected to the modem, you ought to cycle power on the modem. Some modems will lock onto the MAC address of the client device and will refuse to work with anything else until they are reset.

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Wireless Card Type: AirPort Extreme
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L2 Cache (per CPU): 512 KB
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Hello all,
Finally experiencing my first issue with a Mac. I have a Second Generation iMac G5, purchased in June of this year (2005). I have used it's integrated Airport Extreme card to connect to my WLAN since I purchased it, with the only issue being I have to occasionally power cycle my Linksys router to re-enable wireless (When this happens, all of my wireless computers are affected)
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Tom, Belbe,
Thanks for your responses. I still dont know what "WAS" causing my Integrated Airport Extreme Problems. I turned my iMac off last night and left it off all morning until around 12 AM CDT or so. When it came up, the wireless worked fine..and has all day.
Belbe, i have the "Put hard disks to sleep whenever possible" un-checked, and have for a while. My wireless went out while my machine was up and running and while i was importing music in iTunes. It may have been my router just not accepting my iMac's MAC address after I power cycled it.
I'll mark this as answered and move along quietly

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Thanks for your explicit comments iFelix.
No luck yet.
Here is where I stand:
- home wireless network: RedFoxNetwork
-->> Cable modem connected to Airport Extreme, router connected to Airport Extreme
-->> this Network hosts iMac G5 (with iTunes, Airport card), Mac Mini, Windoz XP Dell
-->> uses channel 11
--->> uses WEP
- 2nd network (RedFoxMusic) - as you suggested
-->> this network is hardwired from router above to Airport Express
-->> 2nd network configured as you suggested
---- do not Distribute IP
---- uses channel 2
---- iTunes speakers named "Living Room"
---- no WEP
So now I have 2 networks, RedFoxNetwork & RedFoxMusic, in the Airport menu bar selector on my iMac.
When the iMac is on the primary wireless network, TheRedFoxNetwork, I do not see "living Room" as a choice in the lower right speaker selector in iTunes. Playing music in iTunes produces no music from the living room (hard wired Airport Express connection).
Just for kicks, I select the RedFoxMusic network on the iMac. "Living Room" appears as a speaker choice, ITunes plays over Airport Express & stereo.
What have I missed that I needed to select the second (hardwired) network in order for AirTunes to work properly?
Thanks in advance.
Rob
As I said "never connect to the Airport Express
network", this means "never connect to the Airport
Express network".
If I create a second wireless network, then would
I
need to switch to the network supporting the
Airport
Express?
No
If not, the remote speakers would not
appear in the iTunes Speaker selection dropdown,
correct?
They will appear as the Airport Express is still part
of your network, in fact both wireless networks are
in fact one network, but you want iTunes to go via
the ethernet connection to avoid the dropouts.
Or does the wired connection obviate the need to
switch to the 2nd (iTunes only) network?
Yes.
Which is why I said "never connect to the Airport
Express network".
iMac (iSight), 15GB iPod Mac OS X (10.4.6) 1GB memory

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Ok, thanks for clarifying your network requirements with the AXns.
For both AXns to be successful in extending the AEBSn's wireless network they need to be within a 25+ dB SNR range of that AEBSn. SNR, or Signal to Noise Ratio, is the base station's Signal strength (in dBm) - Noise level (in dBm). Two primary reasons for low SNR values is Wi-Fi interference and obstacles (like walls/ceilings, etc.) that prevent a signal from passing through.
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My wifi configuration is the following:
1 Airport Extreme base station (acting as router, wifi "creator" and DHCP server)
1 Airport Express base station (connected to Airport Extreme with a LAN cable, set up to extend wireless network)
1 Lenovo T410 notebook with Intel Centrino Ultimate N-6300 AGN WiFi antenna (I will call this one "Lenovo"), connected to wireless network, running Windows 7
1 MacBook Pro purchased in 2009 (I will call this one "Mac"), connected to wireless network, running Mac OS X Lion
1 QNAP T209-II NAS, connected to Airport Extreme via UTP cable
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My first question is: Is it normal that in a 90m2 flat with not unusual obstacles, I need 2 base stations and even then have a rather poor reception?
My second problem is even more disturbing. I think I have catastrophic transfer speeds via wLAN. It takes over 1 hour to transfer cca. 1GB of files (average size 8MB) from my Lenovo or Mac to my QNAP. My Lenovo is showing about 250kb/s transfer rate when copying files. At the same time, Windows 7 show connection speed 144Mbps. This mean about 18MB/s. I know these numbers are theoretical and that actual transfer speeds are lower. But hey, 72 times lower? Furthermore, if I copy files from my Mac and my Lenovo at the same time, transfer speed is slightly lower. On the other hand, if I connect my notebooks to AXTRM via LAN cable and copy files to QNAP, transfer speeds are a few megabytes per second.
To make things even more confusing for me: if I transfer files from the internet, I get download speed at about 700kb/s, which is quite in line with my internet download speed. I don't understand why transfer speeds within my local network are so much lower.
Therefore, my second question is: How to set up my base stations and my routers to get a decent wifi connection?
I hope someone could help me. If you need any more information, just ask. Thanks!

From my experience of setting up the Airport WiFi for family members and friends, I have learnt the following :-
1. Airport Express is not as good as Airport Extreme, for being as extender, the difference can be quite a lot.
2. There is always a dead cornor (bad reception) in a house
3. Even moving the Airport Extreme / AE a few inches, the performance can be improved quite significant
4. If possible, always choose 5G 802.11n than 2.4G, unless there are many thick walls.
My suggestion will be as follows :
1. Moving out the AEBS out of a closet, is a good idea
2. Always try to locate the AEBS in the centre of a area, instead of the two sides
3. Try to test the AEBS without an extender, and find the best location area (don't place on the floor, neither above 6 feet height)
4. After finding a best location, set the extender closer to the AEBS, and then moving apart from it (check the performance after every move), it is better that both devices can face each other.
5. I can't tell you the reason, and some people may not agree with me, the new 2013 Airport Exteme performance is better and may be is a good idea to replace your Airport Express, and use it to connect with your router, and old AEBS as an extender
6. Some Powerlinks (in case you can't use a wired ethernet connection between the two devices) work and some don't work with Apple Airport products, therefore, if possible, have an option to return them to the shop if they do not match
Good luck

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While in close proximity to the TC, I can successfully browse the web and can log into the NG routers admin panel and view its settings. However, when I go out into the garage, the signal stays very strong, but I lose connectivity to the Internet.
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A repeater or extender or whatever you want to call it can only repeat or extend the quality of signal that it receives. It won't make a slow signal faster or a poor quality signal better.
Therefore, the normal location for an repeater or extender would be a point that is about half way between the TC and and the garage.
Extending this way always results in significant compromises in performance. The extender needs to be close to the TC to get a good signal to extend. At the same time, you want a strong signal from the repeater for devices in the garage, so the extender needs to be close to the garage.
It cannot be close to the TC and be close to the garage at the same time with any method that I know of.
You may need to look at running an Ethernet cable out to the garage if you want good performance out there. Since there is no signal loss in a wire, the device in the garage gets a top quality signal to work with.

No signal from airport extreme after switching to optimum online

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