No signal .. No help

Hi people.I started off by being frustrated. Now i'm fuming.Can anyone here help? Sorry if this is long. Thanks. I was very loyal to One2One/TMobile for over 20 years - was really happy with them.Over the last 2 years, the signal became intermittent. Loads of folk around me changed to O2 because it was better. So I did too. And for 3 months, it's been fantastic. A full signal, all the time ! Right..... for the past THREE DAYS, there has been NO SIGNAL at all in my area.O2 tell me - as does their website - that there is a mast not working in my area. But no-one can give me any idea of when it'll be working again. So I have no calls, no texts, no service.I'm having to drive out of the area to get a signal so I can pick up any texts that have come through.
I know "these things happen" but . . . . my friends here, (one has an IPhone & one has a Samsung) ARE getting a signal. I have a brand new Sony Xperia Z3 compact.Why are they getting a signal & I'm not? Sony can't help me either & say it's an O2 problem. I'm paying £38 plus vat per month for this service !I don't know how many more days this is going to go on. Can I get some sort of a refund for lack of service?Thank you for reading.Deryck

Level 1: Joiner
fedupandsick
Posts: 1
Registered: ‎01-08-2014
Re: No signal .. No help
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on ‎02-07-2015 12:29
My partner and myself have the same issue and have had for 3 days so far we have been with o2 for a number of years now and all was well up to the last 8 months or so we have had no signal in that time regular day and night and you get sick of being in the middle of a call only for the signal to die for anything up to 20 minutes you then get it back and the same again it is getting worse all the time the last 3 days no signal at all and the same story a mast problem in our area customer service was always pretty good but now is poor at best when you can finally get in touch with them i have in the past reccomended o2 to friends and family but unless they get their fingers out never again come on o2 get this service sorted please and stop cutting corners
update on this after 3 hours of trying i got through to customer service all i got as a reply was it will be fixed when its fixed bloody disgusting service i think maybe after all the years i have been with o2 its a time to change

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