No sleep option, just lock or shut down?

A friend of mine has come across a problem. Her laptop no longer has a sleep option, she just has the option to lock the computer or shut it down. She used to have the option to sleep, change identities and restart the computer but no longer has those options. How does she go about getting the sleep option back.??

What pc? What OS? What exactly has happened and what solutions did she try?

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