No sound after Windows 8.1 update on HP Pavilion g6

Updated pc to Windows 8.1 today and now have no sound at all and the pc says no headphones or speakers are plugged in and detection finds no problem and also the AMD 'properties' say sevice is working properly (I have no back drivers to revert back to liste)
HP Pavilion g6 Notebook PC
Product number C6M11EA#ABU
driver version 8.0.0.8807
What can I do to get sound back?
This question was solved.
View Solution.

Hi,
Try the following.
Download the IDT Audio installer on the link below and save it to your Downloads folder.
http://ftp.hp.com/pub/softpaq/sp59501-60000/sp59620.exe
When done, open windows Control Panel, open Device Manager and open up Sound, Video and Game Controllers. Right click the IDT device and select Uninstall - you should also get a prompt to remove the current driver, tick the box to allow this and then proceed with the uninstall.
When complete, turn off the notebook by holding down the Shift key as you click Shut down to temporarily prevent a hybrid boot.
When the notebook has shutdown, unplug the AC Adapter and then remove the battery. Hold down the Power button for 30 seconds. Re-insert the battery and plug in the AC Adapter.
Tap away at the esc key as you start the notebook to launch the Start-up Menu and then select f10 to enter the bios menu. Press f5 to load the defaults ( this is sometimes f9, but the menu at the bottom will show the correct key ), use the arrow keys to select 'Yes' and hit enter. Press f10 to save the setting and again use the arrow keys to select 'Yes' and hit enter.
Let Windows fully load - it will automatically load an audio driver, but just let this complete. Then open your Downloads folder, right click on the IDT installer and select 'Run as Administrator' to start the installation. When this has completed, right click the speaker icon in the Taskbar and select Playback Devices. Left click 'Speakers and Headphones' once to highlight it and then click the Set Default button - check if you now have audio.
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience

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Message was edited by: araskalyoncu

> {quote:title=PauPau wrote:}{quote}
> > I used Toshiba Recovery Center and i recovered my pc to fabricate settings
> What happens then?
> Do you have any problems after installation the OS from recovery disk?
>
> > When it installs drivers it crashed on Graphics driver again
> You dont need to install any drivers after installation from recovery disk. The recovery disk installs Win OS and also the necessary drivers!
>
> > I downloaded 197.16, 197.71, 258.80 drivers from Nvidia and laptopvideo2go, but when i try to install these versions, it says not compotible with my system settings.
>
> If you want to install non-Toshiba drivers, then you have to do this in device manager.
> You have to use the advanced installation procedure and have to point to the driver files (ini files) which you have downloaded and stored on the HDD.
> You have simply force windows to choose this driver.
I had same problems after installation the OS from recovery disks. It wont open after installed graphic card driver.
I forced windows to install alternative drivers but again it wont work.
> {quote:title=PinkPanther wrote:}{quote}
> Hi buddy,
>
> How do you install the drivers? Do you remove the old driver first before you install the newer version?
> Normally you should remove the old version first and then run CCleaner to clean the registry from old driver files in registry. Furthermore make always a restart between these steps.
>
> Last but not least Im not wondering that laptopvideo2go driver dont work because nobody has tested these drivers. The installation happens on your own risk.
I installed the drivers as same method that u said.. it wont work..

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