No sound/audio device on older HP laptop

my hp laptop (i shpuld have more detail but sorry don't at present) windows XP , has just decided e it does not have an audio device installed. i can't hear anything. why? Would i /Could I have inadvertently removed the driver /device when i was removing unwanted programs recently. Please help. Thansk Jane

Hi Maliha,
I followed your instruction to execute the exe file under C:\Drivers. After that, I rebooted the system and no more error pop up for the missing audio device. I checked the Device Manager and the Audio Device on High Definition Audion Bus disappeared and the SoundMax was shown. But again, still no sound. I clicked on TroubleShooting on that SoundMax and followed that instruction. I found out the default Sound device was erroneously pointed to BlueTooth. I made the change to SoundMax and voila ... the sweet ding sound came back.
That was a wonderful feeling to be able to fix this nagging problem that my company HelpDesk could not help me. All thank to this forum and particular Maliha. Again, my appreciation to the valuable help.

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Inspiron 1525 not able to select internal mic for webcam, nor is it showing up on Control Panel, Sound, Audio Devices

Initial problem was Dell Webcam video recording records no sound.
In Control Panel, Device Manager, Sound Video and Game Controllers there are two High Definition Audio Devices listed: Location 1 (Internal High Definition Audio Bus) - I deduce this is the internal mic; and Location 2 (Internal High Definition Audio Bus) - I deduce this is external microphone jack. Both have the same driver version.
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Dell WebCam Audio Source tab has two selections, both reading Microphone (3 - High Definition Audio Device). Both selections record sound with the EXTERNAL MIC jack. There is no way to select the internal webcam mic, it is not an option.
Per instructions found on the web, I uninstalled the first device only in Device Manager and rebooted. The same driver version as before was installed. But now the settings have changed. Device Mgr still shows Loc 1 and Loc 2. However, under the Sound, Recordings tab there are still 2 devices, but the first one says 'currently unavailable' , is still the default, and the sound bars that go green for audio testing are on the SECOND device now instead of the first one. If you check the Properties for each device, they BOTH are showing the same location Location 2 (Internal High Definition Audio Bus), i.e., the external mic jack. Loc 1 device (built in mic) is not showing up!!
Accessories Sound Recorder works with the EXTERNAL mic. (How does it know which one to use, it's not giving me a choice?)
So the Location 1 device (internal mic) is not showing up anywhere besides the device manager. I want to use the internal mic for skype and webcam. Somehow I need to get the Loc 1 device to show up on the Sound - Recording tab and in the Webcam Audio Source list? What do I do?
Thank you in advance for your help.

kestark
This is Vista.
Go to the Inspiron 1525 support page. Find the small blue "Change OS" and click on the arrow. Select Vista.Then download and install these 3 items with a restart between each one.
1. Dell System Software in the System Utilities category.
2. Intel Mobile Chipset in the Chipset category.
3. Sigmatel audio driver in the Audio category.
See if it works any better after you get the Sigmatel driver installed.

T61 - No sound - Audio Device on High Definition Audio Bus with yellow exclamation mark

Hi,
I am not sure when it started but suddenly my T61 has no audio/sound. I checked the Device Manager and did see the Audio Device on High Definition Audio Bus with yellow (big) question mark with yellow exclamation mark superimposed on it. I downloaded, from Lenovo Support site, the 7ka114ww.exe , hoping to fix it by un-install that device, reboot it, and re-install using the download exe file, but to no avail.
Any suggestion or help is really appreciated. Many thanks in advance
PS. I also see the Base System Device pop up after a reboot and ask to be installed ?!? That pop-up had been there for a while before the audio/sound was lost.
Solved!
Go to Solution.

Hi Maliha,
I followed your instruction to execute the exe file under C:\Drivers. After that, I rebooted the system and no more error pop up for the missing audio device. I checked the Device Manager and the Audio Device on High Definition Audion Bus disappeared and the SoundMax was shown. But again, still no sound. I clicked on TroubleShooting on that SoundMax and followed that instruction. I found out the default Sound device was erroneously pointed to BlueTooth. I made the change to SoundMax and voila ... the sweet ding sound came back.
That was a wonderful feeling to be able to fix this nagging problem that my company HelpDesk could not help me. All thank to this forum and particular Maliha. Again, my appreciation to the valuable help.

Cirrus Logic CS 4614 audio device no support (thinkpad laptop)

Greetings,
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Snowman wrote:IIRC, without the sleep 5, the module is loaded but you end up with muted sound level. It seems that the problem is that udev hasn't yet created the sound devices when the alsa script tries to restore the sound volume.
I don't know if it has been fixed. Maybe moving alsa to the end of the DAEMONS array will give more time to udev to create the device so the sleep 5 won't be necessary anymore. I might test that out.
Sounds about right. I reinstalled Arch and did not add sleep 5. Now the volume is muted at startup

760GM-E51 No Sound & shows no audio devices installed-HELP

Friend put it together for me. MSI 760GM-E51 mobo, AMD/PH II X2 555 3.2G AM3 RT, PSU Antec BP550 Plus RT, Mem 4GB GSkill F3-10666CL9S-4GBRL-R. Everything seems to be fine except for no sound. Sound & audio devices in control panel show no device installed. Mobo is supposed to have Realtek HD, Installed software from MSI disk but still no recognition of device. Any help greatly appreciated.

Stand-offs are made of brass/copper/steel/plastic.
They are not rubber.
If there are some that have no matching hole in the motherboard, they short things.
You MUST use them, but only where the board has a hole to match it.

No audio devices are installed

Hi everyone,
So there's a white x on a red circle on my volume icon. I've had this problem for about 3 months now and have not found any solution. I haven't had the chance to seek professional help so I figured I'd get some help here. I've matched the model/type of my laptop to get the needed audio device/codec for my laptops, there were 3 and all failed to download. I tried click on the x of my volume icon, it told me that hardware changes are detected but there wasn't any solution given. I basically searched every solution there is when it comes to not having an audio device and all have failed.
On my device mananger under sound, video games & controllers, there is an exclamation mark on Conexant High Definition SmartAudio hd2. What does that mean? If I do uninstall it and try to download it from here, I know it will fail because that's what's been happening.
My laptop model is dv2550se Special Edition - 64-bit Vista.

Wow, never mind. I totally solved it just now and I have no idea how. 3 months of figuring out. I'm am crying tears of joy right now.

No sound at all - "THotkey message: Audio device is not supported"

Device Manager lists: Legacy Audio Driver and says the device is working properly. Yet I have no sound, and I have troubleshooted from almost every angle - even tried to download a new driver (RealTek) and still nothing.
My laptop is a Toshiba Satellite Pro S300M and I have Windows XP Pro.
Each time my computer boots (and this doesn't happen in safe mode) two messages appear:
THotkey: This Audio Device is not supported
and
TouchED Error
Retrieval of HotKey Failed
Error Code: 0x00031402, 0x00000002
And...as per "Jerry's" advice, I downloaded the HotKey utility and the util common modules. Still nothing. No sound.
Help ?
Thanks,
S

I know this is an old post--but I came across it when I had the same problem in 2013, so I am posting the solution I found to the problem. I found that the following things resolved the problem. First--for the Thotkey problem. Turn off the hibernate option. You do this by using the power option (Settings--Control Panel--Power Options--Hibernate tab--unclick the Enable Hibernation box) and then restart your computer. For me, this resolved the THotkey message, but still no sound. Then, to resolve the no sound problem. My Satellite Pro S300-EZ1514 has a key sequence that turns speakers on and off. The ESC key shows a picture of a speaker with sound waves, a slash, and a speaker. By hitting the FN key and the ESC key together, you toggle the speakers off (a grayed out speaker image) and on (a yellow-colored speaker with sound waves). Make sure you have the speakers on (the colored image). Unfortunately, I found this solution after I had uninstalled Realtek Audio Device--downloaded new drivers--and basically spent A LOT of time researching.

HP High Definition Audio Device Code 10 Error -- Causing HDMI Sound Problem

Hey guys, my laptop is an HP ENVY TouchSmart m7-j010dx Notebook PC, running Windows 8.1.
When I connect my laptop to my LG Smart TV through HDMI, I cant change the playback device to play the sound from the TV. The HDMI option does not appear in ¨Sound¨.
When I look in Device Manager, under Sound, video and game controllers; the High Definition Audio CODEC has an error which says (Device status):
This device cannot start. (Code 10)
{Operation Failed}
The requested operation was unsuccessful.
I have tried reinstalling and updating the drivers, cleaning and defraging the registry, optimizations etc.
I followed steps from other posts with similar problem as mine and nothing seems to work, I do not want to reinstall my windows just for this! I am running out of options, I tried everything I could for the past week. I would really appreciate some expert advice.
Thanks!

Replied on: http://h30434.www3.hp.com/t5/Notebook-PC-Sound-and-Audio/HP-High-Definition-Audio-Device-Code-10-Err...
TwoPointOh
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping!

I remove by mistake the realtek audio device high definition audio bus. Now, the sound of my computer is not working. What should I do?

Hi!
I remove by mistake the realtek audio device high definition audio bus. Now, the sound of my computer is not working. What should I do?

first go to start-all programs- windows update is at the top of the list follow the prmpts to install microsoft update which is the new version of windows update if microsoft update is all ready installed go there and select custom then let it look for updates
then if it detects missing drivers it will install or guide you on what to do. If you have an r52 laptop then try this link.
http://support.lenovo.com/en_CA/downloads/detail.page?LegacyDocID=MIGR-58599 the best of luck.
2 if that doesnt work then try this open device manager right click on the sound device you may have to expand sound, video and game controlers on the tab that comes up select properties then select the drivers tab select update driver.
do it this way incase the driver installation failed the frist time it may not ask you to update again if you didnt uncheck the box that came up on frist try.
3.find a mother board disk and search the disk using explore for ac97 realtech driver. actually windows update should solve it also try there FIX IT web site there are many automatied fixes there for your use.

No sound and audio device not working properly, T61 vista

I unistalled the audio device SoundMax integrated HD audio because I had problems getting the mic of my new webcam (Logitech pro 9000) to work. But after reinstalling the SoundMax audio driver the audio device is no longer working.
Installing the SoundMax driver doesn't report any problems and the device manger also says that the SoundMax integrated digital hd audio device is working properly. But the speaker icon on the taskbar is crossed out. When hovering the mouse over the speaker icon it says Volume: 0 SoundMax integrated digital hd audio. When opening the Volume Mixer it says "No audio decivice is installed"...
I've completly removed all drivers and reinstalling several times but I cannot get it to work so I really need some help now.
All software + drivers regarging the webcam has been completly removed.
System data:
T61, Vista business
Audio chip seems to be a Analog Devices 1984
SoundMax driver version 6.10.1.5510 (latest available from lenovo)

Really silly bug, but there are times with the T series laptops, specifically the T61s that seem to not project the sound through the speakers and the way to fix it is to just keep hitting the silver volume buttons up by your power button on the actual laptop. This may or may not work for you, but I literally just got done with this on a T61 running a fresh installation of XP. The buttons on the lenovo itself control the direct signal input and do a very poor job with integrating with Windows Vista and XP.
Let me know if that works for you.

HP 15634 Laptop AMD A8 SKU: 6516006, says that the AMD high definition audio device is unplugged.

I recently bought a new HP 15634 Laptop AMD A8Series 4GB Memory 750GB Hard Drive Black Licorice
SKU: 6516006 and it was runing fine, but when i tried to use ear phones to listen to audio they didnt work. thinking that it was just the head phones i unplugged them and tried to listen from my laptop speakers like normal, but they did play. after investigating the problem i saw that it just says there are no speakers or headphones plugged in. but it even says that the Amd high defenition audio device isnt plugged in. i tried using the computers trouble shooting but it couldnt find the problem either. Also im running on windows 8.1

Hello JosephAnhalt,
Welcome to the HP Forums!
I understand you have an HP 15-g012dx notebook that is not producing sound.
I would start here: No Sound from Speakers (Windows 8). You can skip step one, as you mentioned you've already tried the Windows troubleshooting tool.
Let me know if this helps!
Please click the "Kudos, Thumbs Up" at the bottom of this post if you want to say "Thanks" for helping!
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
The Great Deku Tree
I work on behalf of HP.

All audio devices funcitonal, but still no sound

•Windows 7 Home Premium 64-bit Service Pack 1
•Pavilion G6 Notebook PC
•Product number: A4G29AV
•IDT High Definition Audio CODEC
I cannot get certain types of audio output through either my headphones or my onboard speakers, even though all of my speakers are functioning correctly.
My headphones are connected through a USB device and my speakers are built into the laptop.
Things that will play are System Sounds, Audio Configuration Tests, and the occasional youtube video for a reason I cannot identify.
Beyond that, there is no sound output. However, I have confirmed that both my onboard speakers and my headphones are working correctly.
I have performed a reboot, am in the middle of a malware scan, and checked all of my volume controls to make sure nothing has been accidentally muted.
I still have yet to try uninstalling the driver and a system restore.
The only thing that changed on my PC before the problem occurred was connecting it to a TV via HDMI cable. In that instance, all audio was correctly rerouted to the TV speakers.
This laptop has honestly given me nothing but trouble since I got it, so any help at all would be greatly appreciated!
This question was solved.
View Solution.

Hello @ssuits,
Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I have read your post on how your notebook is not able to produce sound for most audio applications, and I would be happy to assist you in this matter!
To re-enable the audio to your computer, I recommend removing the drivers in Programs and Features and the Device Manager. Once the old software is removed, please restart your computer. When the notebook has booted back into Windows, please download and install the IDT High-Definition (HD) Audio Driver.
If the issue continues, I also suggest returning your system back to a restore point when the audio output was working correctly. This can be done by following this document on Using Microsoft System Restore (Windows 7).
Please re-post with the results of your troubleshooting, and I look forward to your reply!
Regards
MechPilot
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks” for helping!

Suddenly audio device stopped functioning dv6 3127tx laptop

What happend few days back my laptop dv6 3127tx left speaker stopped working today suddenly audio device stopped functioning.It says when i take mouse there no speakers or audio plugged in.Did I lost both the speeakers.or any problem with the drivers.

Hi tristh1,
Thank you for your query, I will do my utmost to assist you.
I grasp that you have lost the sound. You have tried installing sound drivers, but you got a message that"the hardware detected is not compatible with this IDT audio package". You are unsure of the model number and were unable to confirm it. Here is a link to How Do I Find My Model Number or Product Number? so you can verify the model.
Here is link to No Sound from the Speakers (Windows 7),to aid in resolving this issue.
Sparkles1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Sound and audio device

hey i just format my Compaq C707TU laptop and its sound and audio driver not working, please suggest me for proper driver to install in my laptop.

Hi,
For XP:
Before Conexant Universal Audio Architecture (UAA) here
Conexant High Definition Audio Drivers here
This will create a swsetup folder in c drive ("C:\swsetup\sp34200")
Installing Audio drivers may result in an error. But continue with the following steps to get the audio driver installed correctly.
Open the Device Manager:
1. Click on Start and select Run. Now type devmgmt.msc and press enter.
2. Right click on "Audio device on High Definition Audio Bus" and click Update driver.
3. Select "Install from a list or specific location"
4. Click Next. Then select "Don't search, I will choose the driver to install"
5. Click Next and then select "Sound, video and game controller" from the list.
6. Click Next and then click Have Disk.
7. Click Browse C:\swsetup\sp34200 folder and select the .inf (wis30b2a) file and click open and Continue with the onscreen instructions.
Similarly install Modem Drivers:
Conexant HDAUDIO Soft Data Fax Modem with SmartCP here
1.Right click on "Modem device on High Definition Audio Bus" and click Update driver.
2. Select "Install from a list or specific location"
3. Click Next. Then select "Don't search, I will choose the driver to install"
4. Click Next and then select "Modem" from the list.
5. Click Next and then click Have Disk.
6. Click Browse C:\swsetup\sp33890 folder and select the .inf (wis30b2b) file and click open and Continue with the onscreen instructions.
For Vista:
Conexant High-Definition Audio here
Conexant HDAUDIO Soft Data Fax Modem with SmartCP here
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No sound effects with firewire audio device

I use an external (firewire) sound device for better sound. When I'm in a call, the audio output is routed correctly to that device. But, sound fx, such as when someone sends me an IM or when someone is calling are NOT routed to that device. If I unplug the firewire device, I do hear the sound fx through my macbook speakers. So, if skype is on my side monitor it's very easy for me to miss IMs and calls because I don't hear the sounds. This makes me look very unprofessional to my colleagues. Basically anyone who uses a mac for professional audio/video is going to have an external audio device. Please fix this bug!

I use an external (firewire) sound device for better sound. When I'm in a call, the audio output is routed correctly to that device. But, sound fx, such as when someone sends me an IM or when someone is calling are NOT routed to that device. If I unplug the firewire device, I do hear the sound fx through my macbook speakers. So, if skype is on my side monitor it's very easy for me to miss IMs and calls because I don't hear the sounds. This makes me look very unprofessional to my colleagues. Basically anyone who uses a mac for professional audio/video is going to have an external audio device. Please fix this bug!

No sound/audio device on older HP laptop

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