No sound device - HP Pavilion dv6000: p/n: KB354EA#UUW.

Hello.
My fathers HP Pavilion dv6000 suddenly lost it's sound. When i try to press the sound-icon on the bottom (next to the clock) i it tells me that aren't registered any hardware changes, and when i hold the mouse over it, it says that there isn't installed a sound-output-device.
I'm not really smart on computers, so I was hoping that you guys could help me.
Thanks!

Hi
You have a couple of options as I see it.
Go to device manager and uninstall the Sound driver and restart and unit will install the driver automatically.
Try doing System restore to the date when the unit was working fine.
Try to update the driver from hp.com website for Audio & Bios.
Let us know how it goes!
"I work for HP."
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Manjunath

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Hi,
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Ianethan wrote:
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In the absence of any responses I began scratching around myself to try and find clues that might lead to a solution.
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1. Install this driver for the coprocessor. If it does not install the driver automatically, manually install it as follows:
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-55781-1&cc=us&dlc=en&lc=en&...
Go to the device manager and click on the coprocessor needing the driver. Click on the driver tab. Click on Update Driver.
Select the browse my computer for driver software option and browse to the driver folder that was created when you ran the file. That folder will be located in C:\SWSetup\sp37730.
Make sure the Include Subfolders box is checked and the driver should install. Then reboot.
2 & 3. Install this driver for the base system devices (card reader).
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4. No such thing. All BIOS flashes must be run in Windows and only with the supported operating system (Vista).
If you make any attempt to flash the BIOS when running any other operating system but Vista, you can take your notebook straight to the trash bin.
5. Your notebook is not supported by HP for W7, W8 or W8.1, so I imagine there is a driver problem of some kind or another with which I would not be able to help you with as there is probably no solution to it.
You can try manually installing the Vista graphics driver from your notebook's support page in the remote chance that may get the hdmi to work properly.
6. Video adapter upgrades can't be done.

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I have no sound on my HP Pavilion Slimline s7520n PC. It uses Realtek AC97 Audio. This sound card is on the Motherboard.
I did all the troubleshooting steps and it says everything is working properly. Nothing is muted.
I have tried updating the driver but it says I am using the most updated driver already. So that did not fix the sound.
I tried plugging in headphones to see if there was sound that way and there is not.
I noticed the sound was not working after a Microsoft Update but can't say for sure that it caused the problem or if it just happened about that same time.
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Someone suggested just installing a new sound card and assuming the Slimline has a open slot in it
I would need instructions on installing a new sound card.
Anyone else had this problem or have other suggestions on fixing the sound? Thanks for any help.

Go to the Control Panel --> Sounds and then right mouse click on Playback and make sure you don't have a disabled device. Do the same for Recordings. Do the speakers under the Playback tab have a green check mark?
The other thing to check is to go into Device Manager and make sure that there are not any yellow exclamation points for yellow question marks. A red X on the Sound device is also not good. Click on the Sound device and then right mouse click (properties) on each sound device and see if all are working.
Lastly, since you have the Sound driver downloaded, you could try uninstalling the sound driver and then reinstalled it.
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No sound device - HP Pavilion dv6000: p/n: KB354EA#UUW.

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