No sound during playback (but sound effects are working)

Was there a bad incremental update in the last 24 hours? Woke up this morning to find that my 2nd Gen Apple TV has gone mute. But only during playback of videos or music. The clicking sound effect during navigation comes through just fine. Tried this over HDMI and the Digital out, with both a receiver and directly to the tv. Also tried it with multiple apps so it isn't app specific. Hope Apple fixes this soon.

Sorry if I came off a bit testy. I use the Apple TV daily in my work environment for background noise and the issues totally derailed my workflow this morning.
So, I tried adjusting audio settings for both Dolby Digital and Audio Out. No luck.
Last resort time. Hardwired (USB cable) to my laptop and restored via iTunes. Success, audio fuctional across all apps. Not the best of solutions because of the time required to restore accounts for the various 3rd party apps on the Apple TV but it worked.
Guess I will never know what caused the 'no audio" issue though I suspect a bad/failed auto update. As convenient as that new feature is, it doesn't help when things go wrong.
A final note, beta software is supposed to be buggy, I undertstand. Production stuff isn't. I've been a loyal Apple user for 20+ years now because of their quality control. I've used competing products too and felt very annoyed at the lack of QC (looking at you Google TV). I would love to see quicker addressing of bugs on the Apple TV OS because a bad experience is what drives less-technical users away. It is a real game changer device if Apple were to even attempt to give it the level of support that other products get. Anyways, that's my soapbox moment.

Similar Messages

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    theres no sound during playback on my apple tv

    Welcome to the Apple Community mdez3799
    Have you tried adjusting the "Audio Out" and the "Dolby Digital" settings in settings > audio and video? It may be worth trying several combinations of these settings, although typically it is the "Dolby Digital" setting that causes most problems for users.
    If you are using a sound system/receiver, make sure that you have correctly mapped the input port on your sound system to the output, if you are unsure about how to do this, refer to the manual that came with your sound system.
    Have you tried playing various content sources (i.e. podcasts, music, iTunes Store video, other video etc), do you have the same problem with all types of content? If you use optical you might also check that you can see a red light at the end of your optical audio cable. Is your optical audio cable plugged straight into your sound system, or does it go through a switch or other device?

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    If you lose sounds for keyboard clicks, games or other apps, email notifications and other notifications, system sounds may have been muted.
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    Settings>General>Use Side Switch to: Mute System sounds. If this option is selected, the switch on the side of the iPad above the volume rocker will mute system sounds.
    If you choose Lock Screen Rotation, then the switch locks the screen. If the screen is locked, you will see a lock icon in the upper right corner next to the battery indicator gauge.
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    Sorry if I came off a bit testy. I use the Apple TV daily in my work environment for background noise and the issues totally derailed my workflow this morning.
    So, I tried adjusting audio settings for both Dolby Digital and Audio Out. No luck.
    Last resort time. Hardwired (USB cable) to my laptop and restored via iTunes. Success, audio fuctional across all apps. Not the best of solutions because of the time required to restore accounts for the various 3rd party apps on the Apple TV but it worked.
    Guess I will never know what caused the 'no audio" issue though I suspect a bad/failed auto update. As convenient as that new feature is, it doesn't help when things go wrong.
    A final note, beta software is supposed to be buggy, I undertstand. Production stuff isn't. I've been a loyal Apple user for 20+ years now because of their quality control. I've used competing products too and felt very annoyed at the lack of QC (looking at you Google TV). I would love to see quicker addressing of bugs on the Apple TV OS because a bad experience is what drives less-technical users away. It is a real game changer device if Apple were to even attempt to give it the level of support that other products get. Anyways, that's my soapbox moment.

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    I just found this post and I tried it, and it worked for me. I've been searching for 2 days for a solution to this problem, so out of kindness I am reposting this answer to questions that still are unsolved.
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