No sound from headphone/speaker HP Pavilion g7 Notebook PC

my HP Pavilion g7 Notebook PC sound stopped working about 4 weeks ago. normally i would go onto troubleshooting and just change to audio to default with my headset on and it would work but today sound stopped working. before this started I had deleted a ton of photos and a few things I thought we're not important but may have been. anyways so i deleted everything in my recycling bin, i do it once a month and must have deleted somthing important. halp?

Hi @Chaithra ,
Welcome to the HP Forums!
It is a terrific place to find answers.
For you to have the best experience in the HP forum I would like to direct your attention to the HP Forums Guide Learn How to Post and More
I understand from your post that you have sound in the right speaker but not the left.The two main reasons for this would be that the speaker has failed or your system is configured incorrectly.
Have you ran the HP Support Assistant to aid with HP updates and fixing issues?
Have you tried running MS Fix It to help with difficulties?
Have you tried Using automated troubleshooting (Windows 8)?
Here is a link to No Sound from the Speakers (Windows 7) that will guide you though testing and configuring the speakers.
Here is a link to the HP G4 Notebook PC Maintenance and Service Guide. Please note on page 30 or chapter 3 page 22 item 8 for a part number for a replacement speaker should it be required.
Sparkles1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Hi,
Try the following.
Download the IDT Audio installer on the link below and save it to your Downloads folder.
http://ftp.hp.com/pub/softpaq/sp59001-59500/sp59154.exe
When done, open windows Control Panel, open Device Manager and open up Sound, Video and Game Controllers. Right click the IDT device and select Uninstall - you should also get a prompt to remove the current driver, tick the box to allow this and then proceed with the uninstall.
When complete, shut down the notebook, unplug the AC Adapter and then remove the battery. Hold down the Power button for 30 seconds. Re-insert the battery and plug in the AC Adapter.
Tap away at the esc key as you start the notebook to launch the Start-up Menu and then select f10 to enter the bios menu. Press f5 to load the defaults ( this is sometimes f9, but the menu at the bottom will show the correct key ), use the arrow keys to select 'Yes' and hit enter. Press f10 to save the setting and again use the arrow keys to select 'Yes' and hit enter.
Let Windows fully load - it will automatically load an audio driver, but just let this complete. Then open your Downloads folder, right click on the IDT installer and select 'Run as Administrator' to start the installation. When this has completed, right click the speaker icon in the Taskbar and select Playback Devices. Left click 'Speakers and Headphones' once to highlight it and then click the Set Default button - check if you now have audio in both speakers.
Regards,
DP-K
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****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience

No sound from left speaker on Pavilion DV7-3128CA laptop

I have a DV7 laptop that I purchased in May 2010. I have always used headphones for this laptop. Over the last few months, I had trouble getting audio from the left side of the headphones. Usually I just adjusted the headphone cord and the problem went away. As time progressed, it became increasingly difficult to get audio, but i figured it was just a loose connection on my headphones. . I then tried a different set of headphones in both headphone terminals and the same result, minimal audio at best. It seems the right hand speaker on the jack is perfect, music and DVD's, it is just the left side of the audio on the headphone jacks. Any suggestions?

Hi,
Try the following.
Download the IDT Audio installer on the link below and save it to your Downloads folder.
http://ftp.hp.com/pub/softpaq/sp59001-59500/sp59154.exe
When done, open windows Control Panel, open Device Manager and open up Sound, Video and Game Controllers. Right click the IDT device and select Uninstall - you should also get a prompt to remove the current driver, tick the box to allow this and then proceed with the uninstall.
When complete, shut down the notebook, unplug the AC Adapter and then remove the battery. Hold down the Power button for 30 seconds. Re-insert the battery and plug in the AC Adapter.
Tap away at the esc key as you start the notebook to launch the Start-up Menu and then select f10 to enter the bios menu. Press f5 to load the defaults ( this is sometimes f9, but the menu at the bottom will show the correct key ), use the arrow keys to select 'Yes' and hit enter. Press f10 to save the setting and again use the arrow keys to select 'Yes' and hit enter.
Let Windows fully load - it will automatically load an audio driver, but just let this complete. Then open your Downloads folder, right click on the IDT installer and select 'Run as Administrator' to start the installation. When this has completed, right click the speaker icon in the Taskbar and select Playback Devices. Left click 'Speakers and Headphones' once to highlight it and then click the Set Default button - check if you now have audio in both speakers.
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience

No sound from headphones on HP Pavilion dv6-6002er

Hi. I have notebook HP Pavilion dv6-6002er with Windows 7 64-bit OS.
So I have a problem with my sound jack. There are two jack in computer and both doesn't work.
Some information about my notebook/
Audio: ATI SB800 - High Definition Audio Controller (IDT 92HD81B1X)
Version of BIOS: F.21.
Version of audio driver: 6.10.6330.0
Internal speakers work good, but when i insert headphones i hear something like click in headphones and no sound than.
Someone know any solution of this problem?
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Hi,
Welcome to the forum.
mesteno wrote:
Hi. I have notebook HP Pavilion dv6-6002er with Windows 7 64-bit OS.
So I have a problem with my sound jack. There are two jack in computer and both doesn't work.
Some information about my notebook/
Audio: ATI SB800 - High Definition Audio Controller (IDT 92HD81B1X)
Version of BIOS: F.21.
Version of audio driver: 6.10.6330.0
Internal speakers work good, but when i insert headphones i hear something like click in headphones and no sound than.
Someone know any solution of this problem?
Thanks.
Only one of the jacks is for sound ouput. Take a close look and notice that one has an icon of a microphone and the otheris an icon of headphones. You will only get sound output if you connect the headphone (they usually have icons as well) 35mm plug to the proper jack on the notebook. Sound normally switches automatically from the speakers to the headphones when connected unless changes have been made to the Sound settings in Control panel.
You should try the Microsoft Fixit center for the automated sound fixit utility.
Best regards,
erico
****Please click on Accept As Solution if a suggestion solves your problem. It helps others facing the same problem to find a solution easily****
2015 Microsoft MVP - Windows Experience Consumer

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confused???
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every thing was working fine.. but from last 2-3 days i faced a problem of low and cracking sound from headphone ..
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Hello Deepak-Kumar,
You’re having a problem with the sound not be very loud.
Go to device manager and uninstall the IDT audio.
Do not restart the computer.
Now install the updated sound driver.
Since it has not been to long since the problem started, you can run a system restore.
This will take the system back to when everything was working correctly without affecting your personal files.
Here is a link on how to do a restore.
Let me know how everything goes.
Have a good day.

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Try This...
Close All Open Apps... Perform a Reset... Try again...
Reset ( No Data will be Lost )
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http://support.apple.com/kb/ht1430
More Info Here > http://support.apple.com/kb/TS2802

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Hello JohnBoarkman,
Welcome to the Apple Support Communities!
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Have a great day,
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BH
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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

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No sound from headphone/speaker HP Pavilion g7 Notebook PC

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