No sound from iTunes movie download, while playing on appletv, iPad, or other

Downloaded a movie from iTunes.
The video is fine; it displays on all iOS devices.
However there is no sound while being played on any iOS device, appletv, iPad, iPad mini, iPhone, etc.
How do I request another download that contains audio?
Thanks,
Dave

Howdy, ashkimber!
It sounds like the iPad may have been muted.
The following explains how to determine if it has, and also how to un-mute it.
For what it's worth, this setting does only affect certain applications, and having it 'muted' will not mute ALL output from the iPad.
iPad: Understanding the side switch
http://support.apple.com/kb/ht4085
Mute
When you mute your iPad, only certain sounds are muted.
Sounds such as alerts, notifications, sound effects, and game audio are muted.
Media playback (such as music, podcasts, movies, videos, and TV shows) are not muted.
Best regards,
Allen

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