No sound from logic pro x

Hi,
I am not getting any sound on my macbook pro either from a live instrument or a midi keyboard on logic, despite: getting sound on other applications, the channel strip showing it's receiving sound but not the master channel strip on the editing panel.  I've checked out the audio midi setup and while my audio interface is recognised, I can't move the volume controls.  Even when I switch to in-built output and input i can't hear anything using a software instruments. 
I'm stumped.  Any ideas?
colinxy

Yes, I have a software instrument loaded. I'm quite familiar with Logic and have the manual, which I've scoured already.
Remember that "Output Source" is still not a term used in it. That's the only reason I double checked on that.
I'll just call tech support.

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