No Sound From Speak

I freely admit I know next to nothing about sound cards...
However, a neighbor is having problems and I said I'd investigate:
She runs Windows XP on a brand of PC I failed to recognize.<
She bought new speakers 2 months ago, and they worked fine until last week when they suddenly stopped working<
When I go to the Control Panel, Sounds and Audio Devices, and click on the 'Audio' tab, the pull down box has only one item for playback - Creatve Soundblaster PCI. I have not opened the case of her processor<
I have checked the volume levels everywhere - everything is set to max - nothing is muted<
Everything looks okay in device manager - nothing disabled in "sounds, video, game controller'<
If I unplug the little green jack from the back of the PC and plug it into a portable PC player, the speakers work<
I've read the forum's FAQ and would have tried the Standard Troubleshooting techniques, but hourly attempts to read any of the articles at [color="#ff0000"]http://us.creative.com/support/kb have only yielded the message "Knowledge server is not running please try later."Any ideas on what to try next? Should I just go out and buy her a new sound card?
<

Jeremy, you might want to inform the webmasters about the error that was shown at http://www.soundblaster.com/products/li've24bit/compare.asp
edit 2 - Also, try and clarify if Dolby Digital Decoding is possible with this card. I remember reading somewhere ( I'll find that page later) that there is hardware Dolby decoding.
Message Edited by BigBen on <SPAN class=date_text>-24-2004 <SPAN class=time_text>09:9 AM
Message Edited by BigBen on -24-2004 09:24 AM

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