No sound from system since installing latest iTunes
Since installing the latest iTunes off the internet, not only do I hear no music, but I have no system sounds from the computer or any other programs.
I ran through all the checks to make sure my card and drivers were configured properly and everything checks out.
I have uninstalled iTunes and reloaded it from the disk i got with my Nano, still nothing.
I ran a malware scan with Ewido, still nothing.
I am using Windows XP with SP2 installed.
I would appreciate any help.
Stacy
I have similar problem. Installed iTunes. copied CD songs into my music library successfully, but cannot hear them. After reading this post, I checked and realiZed I cannot hear any sound from my computer. My hard drive is new; maybe I need to change some settings? Can anyone help, please?
Similar Messages
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Since installing latest iTunes my playlists stop at the end of each song -why?
since installing latest iTunes my playlists stop at the end of each song -why?
Richard Emerson1 wrote:
since installing latest iTunes my playlists stop at the end of each song -why?
Most likely your songs got unchecked. iTunes will not automatically advance to an unchecked song.
First make sure you can see the checkboxes. If not, Preferences > General, Show list checkboxes.
If they have gone empty, you can recheck them all at once by holding the CMD or OPTION key (sorry I forget which on a Mac, so if one does not work try the other) and click any empty box. -
Initially iTunes would not run although it had been running quite well up until now. Suddenly received this error on PC start-up "The program can't start because MSVC80.dll is missing from your computer. Try reinstalling the program to fix this problem." Research on Net pointed me to iTunes as the issue. Tried to start iTunes and received that message again. Tried installing latest version of 64-bit iTunes and received the subject message part way through the install: Trying to install latest iTunes for Windows 7 64-bit. Keep getting this error message "Service 'Apple Mobile Device' (Apple Mobile Device) failed to start. Verify that you have sufficient privileges to start system services."
iTunes has been running great on this PC for years. What's up?
RonSee Troubleshooting issues with iTunes for Windows updates.
tt2 -
I have Windows XP system. I tried to install latest iTunes version. However I am getting error message that "Service 'Apple Mobile Device' (Apple Mobile Device) failed to start. Verify that you have sufficient privileges to start system services". I have all the previlages on my laptop. Please help.
Solving MSVCR80 issue and Windows iTunes install issues.
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Question ? Trying to install latest iTunes on my pc comes up with verify that u have sufficient privileges to start system services tryed a few times can anyone please help
Hi Iss9243,
Welcome to the Support Communities!
You've already tried some great troubleshooting steps, but the article below gives you quite a few more for this issue. Hope it helps ....
iTunes 11.1.4 for Windows: Unable to install or open
http://support.apple.com/kb/TS5376
Cheers,
- Judy -
Installed latest iTunes and neither original iPods connect.
Have 2 original iPods (8Gb and 16Gb). Been using them for years with iTunes. Have Windows 8.1. Installed latest iTunes (12) and now neither iPad is recognized by iTunes even thought PC does. iTunes said to disconnect and reconnect (this didn't work). Then said to uninstall and reinstall iTunes (did this twice and it doesn't work either). This has been working for years - what can I do to recover this support?
Hi bobsteph,
Welcome to the Support Communities! It sounds like you've already tried some troubleshooting steps, but iTunes is still not recognizing your two iPods.
The resource below has troubleshooting steps to take in a specific order to address this issue. I can understand your frustration, but hopefully trying these steps will resolve the issue.
This article is quite extensive, so I've highlighted below only the sections that apply to Windows 8 and iPod Classic. Click on the link for complete details.
iPod: Appears in Windows but not in iTunes - Apple Support
http://support.apple.com/en-us/TS1363
1. Try the iPod troubleshooting assistant
If you haven't already done so, try the steps in the iPod Troubleshooting Assistant (choose your iPod model from the list).
If the issue remains after following your iPod's troubleshooting assistant, follow the steps below.
2. Restart the iPod Service
Windows 8
Close iTunes and disconnect the iPod.
Move the cursor to the upper right corner to open the Charm Bar.
In the search field, type Services.
Choose Settings, below the search field.
Select "View local services" on the right side of the screen.
Scroll down, select iPod Service, and click "Stop the service."
After the service has stopped, click "Start the service."
After the iPod Service has started again, open iTunes and connect the device.
3. Restart the Apple Mobile Device Service
This service is used by:
iPod shuffle (3rd generation and later)
iPod nano (3rd generation and later)
iPod classic
If you don't have one of the devices listed above, this step doesn't apply to you. If you do have one of the above model iPods, restart the AMDS service as follows.
Windows 8
Close iTunes and disconnect the iPod.
Move the cursor to the upper right corner to open the Charm Bar.
In the search field, type Services.
Choose Settings, below the search field.
Select "View local services" on the right side of the screen.
Select Apple Mobile Device and click "Stop the service."
After the service has stopped, click "Start the service."
After the Apple Mobile Device service has started again, open iTunes and connect the device.
4. Empty your Temp directory and restart
For Windows 8
Move the cursor to the upper right corner to open the Charm bar.
In the search field, type Computer and press the Return key.
Open Local Disk C:. If Windows is installed on a different drive, open that drive letter instead.
Open the Users folder.
Double-click the folder that has your user name.
If you see an AppData folder, skip to step 9. If you don't see an AppData folder, proceed to the next step.
Click the View tab and click the Options button, on the far right.
In the Folder Options window, click the View tab.
Select "Show hidden files and folders."
Click OK.
Open the AppData folder.
Open the Local folder.
Right-click the Temp folder and choose Delete from the shortcut menu.
In the confirmation dialog that appears, click Yes.
If you are unable to delete the Temp folder, close all programs, especially any of those in the Notification area (system tray) of the Windows Task bar (shown below). Then, repeat step 13.
Restart your computer.
Install the latest version of iTunes and connect your iPod.
5. Verify that the Apple Mobile Device USB Driver is installed
For Windows Vista, Windows 7, or Windows 8
Connect the device to your computer.
Quit iTunes if it opens.
Open the Device Manager as follows:
For Windows 8: Move the cursor to the upper right corner, click the magnifying glass, type devmgmt.msc, and press Return. The Device Manager window should open.
Click the plus (+) icon (or disclosure triangle () for Windows 7 and Windows 8) next to "Universal Serial Bus controllers" to expand the section.
Locate Apple Mobile Device USB Driver in this list.
If Apple Mobile Device USB Driver is displayed without any downward arrow, "!", or "?" symbols over it, then this driver was successfully installed. Proceed to the next section titled "Change your iPod's drive letter."
If Apple Mobile Device USB Driver isn't listed, proceed to the section below titled "If the Apple Mobile Device USB Driver isn't listed."
If Apple Mobile Device USB Driver has a downward arrow next to it, this indicates that this device is disabled. To enable the device, right-click its entry in Device Manager and choose Enable from the shortcut menu.
If Apple Mobile Device USB Driver is listed but has an exclamation mark or question mark over it, continue with the next steps to reinstall the Apple Mobile Device driver.
Reinstall the Apple Mobile Device Driver
Right-click Apple Mobile Device USB Driver in Device Manager and choose Uninstall from the shortcut menu.
In the resulting dialog box, select "Delete the driver software for this device" and click OK.
In the Device Manager window, right-click "Universal Serial Bus controllers" and choose "Scan for hardware changes" from the shortcut menu.
Windows automatically reinstalls the necessary drivers and attempts to remount the device.
If the Apple Mobile Device USB Driver entry still has an exclamation mark or question mark over it, continue with the next steps to manually update the Apple Mobile Device driver.
Update the Apple Mobile Device Driver
Right-click the Apple Mobile Device entry in Device Manager and choose Update Driver Software.
Select "Browse my computer for driver software."
Select "Let me pick from a list of device drivers on my computer."
Click the Have Disk button. If the Have Disk button isn't present, choose a device category such as Mobile Phone or Storage Device, if listed, and click next; the Have Disk button should now appear.
Click the Browse button.
Navigate to the following location: C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers.
Note: If using a 64-bit version of Windows Vista, Windows 7, or Windows 8, navigate to C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers.
Double-click the "usbaapl" file.
Note: This file will be called "usbaapl64" if you have a 64-bit version of Windows. If you don't see "usbaapl64" here, or if there is no Drivers folder, look in C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers.
Click Open.
Click Next and click Finish.
Restart your computer. Leave the device connected to the computer while restarting.
Note: During installation, if a message appears stating that the software you are installing "has not passed Windows Logo testing," click Continue Anyway to continue installing the drivers.
If the Apple Mobile Device USB Driver isn't listed
Open the Device Manager in Windows, as follows:
Windows 8: Move the cursor to the upper right corner, click the magnifying glass, type devmgmt.msc, and press Return. The Device Manager window should open.
Expand the following sections (not all sections may be listed):
Disk Drives
Imaging Devices
Other Devices
Portable Devices
Universal Serial Bus Controllers
Reconnect your iPod. Look for any entry that appears when the iPod is connected.
If only Unknown Device appears
Right-click the Unknown Device entry and choose Properties from the shortcut menu.
Click the Details tab. In the drop-down menu, choose Hardware IDs.
See if the listed hardware ID starts with "USB\VID_0000&PID_0000". If it does, Windows cannot read the hardware IDs of the device, and has replaced them with all zeros. This is typically caused by a faulty USB connection or an incompatibility with your USB chipset drivers.
Disconnect your iPod and unplug all USB devices from your computer.
Shut your computer down and then power it back on.
Open the Device Manager and reconnect your device, testing each USB port for approximately 30 seconds to see if your device is recognized.
Test with an alternate USB cable that you know works if one is available.
Temporarily disable USB 2.0 root hubs by looking for any "USB Enhanced Host Controller" or "USB 2.0 Host Controller" (or similar) entries in the Device Manager under the USB Controllers section. Right-click on each of these entries and choose "Disable."
Note: This may temporarily disable your USB keyboard or mouse. If it does, disconnect your USB keyboard and mouse. Or, if you are using a portable PC, connect an external keyboard and mouse.
After disabling USB 2.0, reconnect your device.
If your device shows up in iTunes, try re-enabling your USB 2.0 root hubs by right-clicking on their entries in the Device Manager, and choosing Enable. If the issue returns, you may disable the USB 2.0 hubs as a temporary work-around, keeping in mind that syncing will occur slowly (at USB 1.1 speeds). Then, consult your computer manufacturer for any updates for your USB 2.0 chipset.
Note: If Unknown Device appears in Device Manager when connecting your device to more than one known-good computer with more than one known-good USB cable, your device may require service. Contact Apple. Wherever you live in the world, you can find your device's service options at the Online Service Assistant. You may have questions about servicing your device, and you can find answers to frequent questions in this FAQ. If there is an Apple Retail Store nearby, find the closest store and then make a reservation through the online Apple Store Concierge. Reservations are strongly recommended.
If only "iPod" appears
For Windows Vista, Windows 7, or Windows 8
Right-click the iPod entry in Device Manager and choose Update Driver from the shortcut menu.
Select "Browse my computer for driver software."
Select "Let me pick from a list of device drivers on my computer."
Click the Have Disk button. If the Have Disk button isn't present, choose a device category such as Mobile Phone or Storage Device, if listed, and click next; the Have Disk button should now appear.
Click the Browse button.
Navigate to the following location: C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers.
Note: If using a 64-bit version of Windows Vista, Windows 7, or Windows 8, navigate to C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers.
Double-click the "usbaapl" file.
Note: This file will be called "usbaapl64" if you have a 64-bit version of Windows. If you don't see "usbaapl64" here, or if there is no Drivers folder, look in C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers.
Click Open.
Click Next and then click Finish.
Restart your computer. Leave the device connected to the computer while restarting.
6. Change your iPod's drive letter
In some cases, changing the drive letter assigned to the iPod may resolve this issue.
7. Remove and reinstall iTunes
If you haven't already done so when following the Troubleshooting Assistants linked at the beginning of this article, remove and reinstall iTunes.
Note: Songs you purchased from the iTunes Store or imported from CDs are saved in your My Music or Music folder by default and aren't deleted when you remove iTunes.
Windows Vista, Windows 7, or Windows 8: Follow these steps to remove and reinstall iTunes.
8. Disable conflicting System Services and Startup Items
Installed background processes can sometimes prevent the iPod Service from running. You may be able to resolve this by disabling some items with the System Configuration Utility.
For Windows Vista, Windows 7, and Windows 8: Refer to Using MSCONFIG to troubleshoot conflicts in Windows Vista, Windows 7, and Windows 8.
9. Update, Reconfigure, Disable, or Remove Security Software
Some antivirus, firewall, or other security software can prevent iPods from displaying in iTunes. Updating, reconfiguring, disabling, or removing your security software may resolve the issue.
Note: For the best computer security, disconnect your computer from the internet prior to disabling or removing your security software. After testing, reinstall security software before reconnecting to the internet.
10. Deleting damaged or incorrect registry keys
If your iPod is recognized successfully on a different computer, and the steps above didn't resolve your issue, there is likely some other system issue on your computer that is the cause. This may require you to repair or reinstall Windows. If you need assistance with this, contact whomever supports Windows on your computer. In most cases, this will be the computer manufacturer.
I hope this information helps ....
- Judy -
Can Not installed latest iTunes 10.5.2 for Windows XP
To System support,
I am having trouble installed latest iTunes 10.5.2 for Windows XP. When I start install the exe file, I got an error message:
“There is problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor.”
Could someone tell me why I can’t install iTunes 10.5.2?
I even fellow the trouble shooting from iTunes page by uninstall the older version of iTunes. Now I can’t even link my iPhone or iPad now. Please advise me on what is missing in my computer for costing this issue. Thanks for all your supports.
My computer inf:
System:
Microsoft Windows XP
Professional
Version 2002
Service Pack 3
Computer:
Intell(R) Core 2 Duo CPU
T7500 @ 2.20GHz
2.19 GHz, 1.50 GB of RAM“There is problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor.”
Perhaps let's first try updating your Apple Software Update.
Launch Apple Software Update ("Start > All Programs > Apple Software Update"). Does it launch and offer you a newer version of Apple Software Update? If so, choose to install just that update to Apple Software Update. (Deselect any other software offered at the same time.)
If the ASU update goes through okay, try another iTunes install. Does it go through without the errors this time? -
I cannot install latest itunes to my Sony notebook which is running on traditional chinese windows 7 64-bit, the error message is something like unrecognized windows package, can any one help me or has similar experience? Thanks.
iTunes 9.0.x is certainly compatible with Win7 64 bit since I use that exact setup on 3 different PCs. Two suggestions for your installation problems:
1)Download a new copy of the 64 bit installer from Apple then, instead of just running the itunes installer right click on it and try 'run as adminstrator'. In my experience that clears up a world of problems with program installation in Win7 and Vista. This is necessary even if you're already logged in as an administrator.
2) Try the previous version of iTunes (9.0.3). You can get a copy at http://www.oldapps.com/itunes.php?old_itunes=54 again right click on the file and "run as administrator"
Good luck, hope this helps.
Lil -
hi there
i was trying to install latest itunes it gives error
the configuration data for this product is corrupt contact your personal support
how can i fix it and what is the reason for this error(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time? -
After installing latest itunes on new PC unable to login to my account in iTunes Store
Hi all,
I get a new PC and wanted to use it with my apple devices.
System is Windows 7 64 bit and, after installing latest iTunes I am not able to login to iTunes (needed to authorize my new PC and use it with my devices)
Always get the message that iTunes Store is not available at the moment.
For instance, I tried the diagnosys tool inside itunes and everything is ok.
Please help me...
ClementeThere are a number of things you could do. One would be to network the two computers and transfer your iTunes folder from one to another. Here are a few links that may help you out:
New PC & moving iTunes library
Copying songs over a network to use with iTunes for Windows
iTunes: Copying music between authorised computers with iTunes for Windows
Another way would be to use an external hard drive, the guide for using the iPod as a hard drive is a good starting point. Apart from the sections on initially setting up the iPod, the instructions are the same for copying the iTunes folder to an actual external drive. If you substitute "external hard drive" for "iPod" the process is the same: How to use your iPod to move your music to a new computer -
Installed latest itunes update and computer tried to burn a playlist to CD and realized computer no longer recognizes my CD/DVD drive. After doing some data mining, found out from community this is an long standing APPLE problem- which doesn't get much tech support in terms of fixes. I have an HPPavillion DV6 64 bit, Windows 7 OS . After reading an earlier complaint from 2009 in the support community, I ran diagnostics from ITunes which gave the following result. Can someone please help? (I'm not enough of a techie to know what I'm doing or how to locate /reinstall CD drivers. I am searching for driver disc but cannot locate.)
Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
Hewlett-Packard HP Pavilion dv6 Notebook PC
iTunes 10.6.3.25
QuickTime 7.7.2
FairPlay 1.14.43
Apple Application Support 2.1.9
iPod Updater Library 10.0d2
VoiceOver Kit 1.4.2 (222093/222742)
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 5.2.0.6
Apple Mobile Device Driver 1.59.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 0043AC7C0368E428
Current user is not an administrator.
The current local date and time is 2012-07-24 23:43:08.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
ATI Technologies Inc., AMD M880G with ATI Mobility Radeon HD 4250
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 10.6.3.25 (x64) is currently running.
iTunesHelper 10.6.3.25 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.Doublechecking ... did you have CD/DVD drive tests checked when you ran those diagnostics? (I'm not seeing the CD/DVD test results down the bottom of the results where I'd expect to see them.)
For example, here's what I get:
Microsoft Windows 7 x64 Ultimate Edition Service Pack 1 (Build 7601)
Acer Aspire X3400
iTunes 10.6.3.25
QuickTime 7.7.2
FairPlay 1.14.43
Apple Application Support 2.1.9
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 5.2.0.6
Apple Mobile Device Driver 1.59.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 003CAD7C0A1258F8
Current user is not an administrator.
The current local date and time is 2012-07-26 10:42:53.
iTunes is not running in safe mode.
WebKit accelerated compositing is disabled.
HDCP is supported.
Core Media is not supported. (16008)
Video Display Information
ATI Technologies Inc., AMD Radeon HD 6570
**** External Plug-ins Information ****
No external plug-ins installed.
Genius ID: d6a87ba725121aa1240b1ce936c23470
iPodService 10.6.3.25 (x64) is currently running.
iTunesHelper 10.6.3.25 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** CD/DVD Drive Tests ****
No drivers in LowerFilters.
UpperFilters: GEARAspiWDM (2.2.0.1),
E: ATAPI DVD A DH16ABSH, Rev YA12
Data or MP3 CD in drive.
Found 1 songs on CD, playing time 255:57 on CDROM media.
Track 1, start time 00:02:00
Get drive speed succeeded.
The drive CDR speeds are: 4.
The drive CDRW speeds are: 4. -
Since dowloading latest itunes software, no longer able to download videos. what's going on??
since downloading latest itunes software 5.01, i'm no longer able to downoad video as before. what's going on??
What happens when you try add videos? Any error messages during the sync process? Is your iPod configured to sync videos/movies from under its Movies tab in iTunes?
Perhaps this article can assist you with getting videos onto your Touch.
Syncing Videos to iPod
B-rock -
Got new computer with windows 8.1 and installed latest itunes, went to update music library on my nano 5th gen and plugged in recognized in my library but when it synced , it said sync was complete but did not update at all, then reset the ipod to factory , BIG MISTAKE plugged in again and it did the same thing except now I have no music on at all it syncs but will not put any music on , previous computer had xp on it, what would the problem be and what would solution be????
Thanksc) unistalled and reinstalled iTunes
Doublechecking. Have you also tried a complete uninstall of both iTunes and all the other related software components and then a reinstall? If not, try the instructions from the following document:
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8 -
I get this from system log using latest version of Firefox:
[32282.000367] firefox:2114 freeing invalid memtype c02f2000-c0302000
What kind of problem is this?
Anyway Firefox seem to be working correct. I would like to be sure that it'snt a security problem.Thanks a lot for your swift response. And sorry if it was a bit too hectic to go through my detailed query (which I did because it was misunderstood when I asked previously). As I've mentioned above, I was informed that updating to 5.0.1 would '''require''' me to '''delete''' the current version and then install the new one. And doing so will involve losing all my bookmarks. I guess I should have been more specific and detailed there. By losing, I didn't mean losing them forever. I'm aware that they're secured in some place and deleting and installing the software doesn't harm its existence. What I meant that if I install the new version, I'd have to delete the old one. And after installing the new version, I'd have to transfer them (bookmarks) back from wherever they are. Get it? When it updated from 3.6.9 to 3.6.13, and from 3.6.13 to 3.6.18, I didn't need to follow that process. They were already present on their own.
BTW, I'm having no problems with 3.6.18 but after learning about the existence of version 5.0.1, I'm a bit too eager to lay my hands over it.
Thanks for your help; hope this wasn't extremely long. -
Since downloading latest itunes cannot open itunes
since downloading latest itunes cannot open itunes
EDIT:
Steps
Use the Control Panel to uninstall iTunes and related software components in the following order and then restart your computer:
iTunes
QuickTime
Apple Software Update
Apple Mobile Device Support
Bonjour
Apple Application Support (iTunes 9 or later)
Important: Uninstalling these components in a different order, or only uninstalling some of these components may have unintended affects.
After verifying that iTunes is completely uninstalled, restart your computer and then download and install the latest version of iTunes.
If the issue you are troubleshooting is not resolved after following these steps, it is not necessary to remove and reinstall iTunes multiple times. Instead, you may find helpful information on the iTunes Support page, such as troubleshooting steps related to specific alert messages.
**try these steps, make sure you remove all components of itunes that it says and in that order specifically.
there are several other steps to try to solve the issue, but this is typically going to be the best option.
luck
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