NO SOUND (I tried everything) ENVY 14 BEATS EDITION

ENVY 14 BEATS EDITION 2001tx
Product #: LZ812PA#ACF
WINDOWS 7 ULTIMATE 64-bit
Service Pack 1
Location: Tokyo
I read through these forums and literaly tried all the solutions, hopefully you will prove me wrong and give me the answers I need.
So my pc went into hibernation and when I woke it up there was no sound. I did the following in no particular order:
- uninstall, re-install audio driver (a million times, a million different ways)
- installed the chipsets
- booted, rebooted several times
- restored pc to 4 days ago
- undated BIOS
Still to no avail, this actually happened once before but I was able to fix it right away, this was a few months ago.
I can see my equalizer move up and down as it moves with youtube or music but there is absolutely no sound coming out the computer nor the external speakers I plug in. No turn on or shut down sounds either, ZERO.
HELP!
Annoyed...

Hello belloblock,
Another document you can follow to try and resolve the issue - No Sound from the Speakers (Windows 7)
I understand that performing a reset can be a nuisance but a hard or forced reset erases all information in the computer's memory which may restore functionality. Resetting your computer forces the system to clear and reestablish the software connections between the BIOS and the hardware.
Performing a hard or forced reset might fix the following conditions:
-Windows stops responding.
-Computer stops before Windows loads - no boot, blinking cursor on a black display, and errors relating to OS not found or a missing drive.
-Display suddenly goes blank and stays blank.
-Software freezes.
-Keyboard stops responding.
-The computer does not return from sleep or suspend mode.
-An external device stops responding. (Turn off the power to that device in addition to performing the steps in this document.)
As you can see, a hard reset although not convenient could resolve the issue you are experiencing and is very much worth a try.
If you're still experiencing issues after the steps that I provided in this post, please click the link below to get the support number for your region:
http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
Best regards,
I worked on behalf of HP.

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Hi,
Perform a hard reset:
Unplug the AC adapter from the notebook PC.
Remove the battery from the notebook battery compartment.
Remove the computer from any port replicator or docking station, disconnect cables to printers or devices such as external monitors, USB memory sticks or SD cards, headset or external speakers, mouse or auxiliary keyboard, turn off WIFI and Bluetooth wireless devices.
Press and hold down the power button for about 1 minute to drain any residual electrical charge from the capacitors that protect the memory.
Insert the battery and plug the AC adapter back into the notebook PC; but do not connect any of the peripheral devices.
Press the power button to turn the notebook PC back on.
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No sound on HP Envy 14 Beats Edition. Sound disappeared for no apparent reason.

HP Envy 14 Beats Edition laptop (product QE295UA#ABA) running Windows 7 Home Premium version 6.1 (build 7601, service pack 1).
I don't recall running any software updates. I've confirmed that no mute buttons are on. I've tried the Windows troubleshooter for Playing Audio/Speakers and Headphones but the software does not detect any problems. I've tried reinstalling the driver to no avail.

Hi,
Try the following.
Download the IDT Audio installer on the link below and save it to your Downloads folder.
http://ftp.hp.com/pub/softpaq/sp53001-53500/sp53281.exe
When done, open windows Control Panel, open Device Manager and open up Sound, Video and Game Controllers. Right click the IDT device and select Uninstall - you should also get a prompt to remove the current driver, tick the box to allow this and then proceed with the uninstall.
When complete, shut down the notebook.
Tap away at the esc key as you start the notebook to launch the Start-up Menu and then select f10 to enter the bios menu. Press f9 to load the defaults ( this is sometimes f5, but the menu at the bottom will show the correct key ), use the arrow keys to select 'Yes' and hit enter. Press f10 to save the setting and again use the arrow keys to select 'Yes' and hit enter.
Let Windows fully load - it will automatically load an audio driver, but just let this complete. Then open your Downloads folder, right click on the IDT installer and select 'Run as Administrator' to start the installation. When this has completed, right click the speaker icon in the Taskbar and select Playback Devices. Left click 'Speakers and Headphones' once to highlight it and then click the Set Default button - check if you now have audio.
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience

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Hello tedebare73. I understand your notebook is making a weird sound from the left speaker.
Are there any other electronic devices (guitar amplifiers, cell phones, speakers) around the notebook? These can all cause very strange noises.
Try hard resetting the notebook as well. Here are the steps.
Shut down the notebook.
Remove the battery and AC power.
Press and hold the power button for 10-15 seconds three times.
Replace the battery and AC power.
Verify whether the problem persists.
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Verify whether the problem persists.
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Please click the white star under my name to give me Kudos as a way to say "Thanks!"
Click the "Accept as Solution" button if I resolve your issue.

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Please try if updating the audio driver help to resolve the issuue.
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http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4063&lc=en&cc=us&dlc=en&sw_lang=&product=5254...

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Hi, you aren't the only one.
I have a HP Envy, and I have this rining noise as well.
it is odd.
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DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
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Hi xrcrx,
Sorry to hear about the sound issues. I will be happy to assist you. What operating system is she running? What is the product number? I have include a couple of links below to help you get that information.
Find your product on a desktop::
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=bph07555
Find your product on a notebook:
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c00033108
Finding your OS:
http://windows.microsoft.com/en-CA/windows/which-operating-system
How long does it typically take for the PC to boot?
Thank you,
Please click “Accept as Solution ” if you feel my post solved your issue.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Thank you,
BHK6
I work on behalf of HP

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NO SOUND (I tried everything) ENVY 14 BEATS EDITION

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