No sound in call since 5.0.2 update!

Sony, I recently updated my Z3C to 5.0.2 and have not been able to make a call since! When I call someone, the phone dials through and connects, the mic is active, and the person at the other end can hear me, but I can't hear anything through my earpiece speaker, regardless of whether it is through the phone (including on speakerphone), headphones or bluetooth in my car. I have used the in built hardware tests and all have come up fine, including the earpiece speaker. A friend of mine has also experienced the same issue since updating his Xperia Z3 (full size) to 5.0.2. Please can you advise on any potential fixes, or when the next update to fix this bug will be... Many Thanks, RichB

Try clearing the cache and data from Smart connect via Settings then Apps then swipe to All then locate and open said app and tap those mentioned items then reboot and test, if that fails then you may wish to consider a system repair as below
Performing a system repair using PC Companion will often fix issues - This will factory reset your phone and erase all data so best to backup before you begin
Switch off your phone and unplug from Pc (Hold volume up and power for around 10 seconds)
Start PC Companion and select Support zone then Update my phone/tablet then in Blue Repair my phone/tablet and follow the on screen instructions - When prompted connect your phone still switched off holding volume down or back button - This should start the repair or reformat process
If you are using Windows 8/8.1 or a 64bit operating system then adjust the settings for PC Companion and run in compatibility mode and chose Windows 7 or XP

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