No sound in iTunes videos on Computer

All previous discussions of this sort are 'archived' and therefore useless.
Latest version of iTunes and Quicktime.
Repaired both, even removed and reinstalled.
Apperently, iTunes is not getting the support it requires by Apple.  They only want to make money shilling sales, while the iTunes crashes (with no support available) and when it does work, no sound. . . they did not by any chance design the Heathcare.gov web page did they?

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Is there a red light coming out of the headphone socket ?
If so it's got stuck in digital out mode (expecting a Toslink cable)
Try inserting and removing the headphone jack a few times while you wiggle it about a little, there's a small sensor/switch inside the socket that can get stuck at times.

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