No sound in Keynote on iPad Air

Hi all,
When trying to add sound (a track from my music in iTunes account) to a Keynote presentation on my iPad Air, it allows me to link a track, but then when the presentation is played, the track does not play. I have tried to play the soundtrack separately through iTunes then opened the Keynote and as soon as the presentation started, the music stops, as though it recognises that there is a track there and has stopped the other one to allow it to play. But no sound. Is there a hidden volume setting? I can't find anything and there are minimal options within Keynote to mess with.
Any ideas? I've searched the net and a few people have have the same issue.

If you lost sounds for keyboard clicks, games or other apps, email notifications and other notifications, system sounds may have been muted.
Swipe up from the bottom of the screen to get to control center . Tap on the bell icon and system sounds will return.

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Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider if it appears on the screen - let go of the buttons. Let the iPad start up.
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If you are running iOS 5 or iOS 6, the system sound control is in the task bar at the bottom. Double tap the home button and swipe all the way to the right in the task bar to get to the speaker icon on the left side. Tap on that and the sounds will return.
If you have the side switch set to mute system sounds, then the screen lock can be accessed in the same manner as described above.
This support article from Apple explains how the side switch works.
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