No sound in music video when play in itunes or quick time

My itunes software is up to date and I have quick time free edition. I have no problem playing my music files but when I play a music video either purchased from itunes store or imported from another source it HAS NO SOUND!!!. Technical Support from Apple haven't been able to resolve the issue, they keep telling me is the video format but it also happen with videos purchased from them.
PLEASE HELP ME!!

I had the same problem until I changed my Windows version to Vista. Javier

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