No sound in my rendered Premiere elements 10 mpeg

I can hear the sound during playback in Premiere Elements 10 but not when exported as a rendered MPEG for playback on a PC or in other formats. I am just learning, and can't see anything obvious that I'm doing wrong, but this is probably something simple like a set up setting. Any help?

Hi ATR,
Sorry for taking a while to get back to you. I was so excited when I had a fix to the problem that I wanted to finish my project and get it out to our staff. With that done, I can now reflect further on what went wrong.
It looks like this is not just an isolated evil sound file. I think that my work computer doesn't accept a lot of sound files. It makes me wonder if your suggest for "a. checking the audio card driver" might be in order. I'm not an expert at this, but I think I have a SoundMAX Integrated Digital HD Audio (but I could be mixed-up and this could just be a driver).
The only two sound file sources that seem to work are from my video camera and from the .wav files created from Sonicfire Pro 5 SmartSound software that came bundled with PE10 (that's what I used to create the background music that worked). I tried to convert the .mp3 files into .wav files using PE10, but on my system it didn't work. I then used an online converter and things appeared to work well (it would play the audio on my computer using Windows Media player, and it would preview in PS10, but it would not render a finished file with the audio). So, a friend in the office came up with a workable solution. I played the .mp3 file on my speakers and filmed it with my camera. Crazy, but it worked. Fortunately, I'm not working on a Hollywood quality video. It was a 45-second teaser for employees that would be shared electronically with an e-mail directing people to the file on our intranet.
By the way, in answer to one of your other questions - I have tried other audio channels. In fact, I had originally tried the soundtrack file, but that didn't seem to be the problem.
You last point that you were curious why I didn't have the problem on both computers I think comes down to the possibility that my computer at work has an issue. Does the 32 bit vs. 64 bit mean anything? Would a sound card problem mean that files some sound files might not be rendered, even though I can hear them in the preview mode?
In the meantime, I'm just so happy that my video is finished. I have a clearer sense of what I can't do on this computer. I have a work-around that means I can have music in my productions (although the quality isn't fabulous). And I'm hopeful I might figure out a more long-term solution.
- Heather

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