No Sound In Playback on Headphones

I'm having some problems with my new system. While recording v.o., there is no sound coming out of the headphones. I can't monitor what I'm recording. When I playback the track, the recorded track can be heard out of the monitors, but still no sound out of the headphones. I called Adobe customer service and they said I needed an M- Audio hardware device. I'm using Audition cs6 with Windows 7, through a Focusrite Pro 14 interface. Further investigation on my part led me to speak to an audio expert from a large audio retailer. He informed me that I did not need any other device.  What's the right answer?  I'm reaching my wits end with this.  Any and all help is appreciated!
Warm Regards,
E

This is a double post. See answer in other thread.

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    ****Click the White thumb to say thanks****
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    ****Click the White thumb to say thanks****
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