No Sound in Premiere Pro CS6

Hi Folks,
I have some clips coming out of a Hi-8 that I've imported into Premiere CS6. But the audio won't play. No sound.
I've verified that the tracks aren't muted and the clips are Enabled.
What else can I check?
Thanks

Hi Guys,
It's nice to see the troops rallying. I appreciate it.
As far as I can tell, the way I imported the clip isn't causing the problems. I say that knowing full well that it could be the root, but I've also tried importing, with the same poor results, by using File/Import. No dice either way.
As long as I'm at it, I'll paste several possibly helpful images below. I'm sure I've overlooked, just from being new to the program, something that's simple.
Everything in the images, other than what I specify, is what Premiere chose automatically.
When I Right Click > Modify > Audio, I get what I've pasted here. Note that, with Preset/Use File, Active Channels Per Track is grayed out.
Selecting the Adaptive preset un-grays the Active Channels Per Track, but still doesn't add any Audio Waveforms in the Timeline. No other selections un-gray the Active Channels Per Track slot. I'm not sure if this tells us anything.
Permiere Pro WDM Sound is the only available option under Audio Hardware.
The following Sequence Settings are exactly what Premiere chose for me.
So I'm stumped. Anyone have any ideas?
Thanks

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.mov files no video but has sound in premiere pro cs6

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jon - no idea why you were such a snarky SOB in your reply. person was just asking for some help. obviously stuck and could use some advise. you could have chosen to ask a few clarifying questions to see if additional info could be gleaned. instead you CHOSE to be mean. NOT COOL. if you hate being a support person, dont offer your help and dont go online. otherwise, change your attitude.
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Premiere Pro CS6: No sound importing .mts files

Hey,
My Setup:
- Adobe Premiere Pro CS6
- Windows 7 x64
My Problem:
I bought a DLSM (Panasonic Lumix G6H) and recorded five hours of footage using AVCHD 50p. I imported the .mts files into Premiere and got no sound at all. Whenever I open the .mts with VLC or WMP there is sound.
I spent numerous hours trying to find a solution for this problem, but unfortunately none of them worked for me.
At this point I'm quite frustrated, I NEVER create accounts to ask questions, because usually they are answered - but this time i couldnt manage to overcome this issue.
I already tried:
1) Copy the entire folder structure - didnt work
2) Rename the .mts to .m2ts - didnt work
3) Using the Media-Browser when importing the files - didnt work
4) Rename it to .avi - didnt work
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More information needed for someone to help... please click below and provide the requested information
-PPro Information FAQ http://forums.adobe.com/message/4200840
Are you allowing time for conforming?
Read Bill Hunt on Audio Conforming http://forums.adobe.com/thread/726693

Premiere Pro CS6 - no sound

Hello,
I am having a problem with Premiere Pro CS6. It opens and imports files. The audio mixer shows the audio but there is no sound coming through. Please help.

More information needed for someone to help... please click below and provide the requested information
-PPro Information FAQ http://forums.adobe.com/message/4200840
Are you allowing time for conforming?
Read Bill Hunt on Audio Conforming http://forums.adobe.com/thread/726693

I'm a new user and learning, I bought and installed Premiere Pro cs6. I got a nice video clip but has a baby cried in the background and very annoying. My question is, is this noise remover is separate from the cs6 or I need to get this software downloa

I'm a new user and learning, I bought and installed Premiere Pro cs6. I got a nice video clip but has a baby cried in the background and very annoying. I have tried all of the sounds in Prem cs6 but didn't work. My question is, do I need to get a separate sound software download and install to be able to use it?

In the CS versions, there was some audio capability in PrPro but you needed to get a separate audio program for major work. Lessening a baby definitely qualifies as major work. That's lessening, i dont mean eliminating. Adobe's audio program is Audition. There are others "out there'. In the CC versions one just downloads Audution also.
Neil

Export Media in Premiere Pro CS6 ONLY produces an Audio File in Media Encoder

First, all the system info:
Windows 7 Home Premium Service Pack 1
Intel HD Graphics 3000 Display Adapter
I’m using Premiere Pro CS6 Version 6.0.5 (001 (MC: 264587)) “Mighty Kilt”
Version 6.0.3.1 (64 Bit) of Adobe Media Encoder CS6
Other Adobe applications installed: AIR, Creative Cloud, Download Assistant, Encore CS6 Library, Flash Player 12 ActiveX, Flash Player 12 Plugin, Help Manager, Premiere Pro CS6, Premiere Pro CS6 Functional Content, Reader XI
I’ve run check for updates on both Premiere Pro and Media Encoder and everything is up to date
I'm producing a two disc, dual layer DVD set for 100 families of my son's marching band.
I have a half hour "masterwork" of interviews, performance segments, rehearsal sequences, credits, etc that I've edited together complete with sound, etc.
I also then have various other video segments from the season, some high quality (1920x1080) and some lower quality.
Rather than import everything into Encore and have Encore transcode them all at the same quality, I wanted to ensure that the half-hour piece and certain other segments were transcoded as high quality as possible and given the largest file sizes I could and then transcode other segments at lower quality levels as needed so everything would fit on the discs.
The company I'm using to duplicate/replicate the 100 DVDs from my Master DVD advised me to encode them FIRST in Premiere Pro as desired, and THEN import those files into Encore.
I've used Adobe Media Encoder a lot to export the individual segments into files I could upload to Youtube and have had no problem for the last several months.
But now, two things happen:
1) AME automatically designates the "Output File" with an .aac extension (see attached)
2) When I do an "Import As" of the AME encoded file in Encore it only loads an audio file (obviously)
Huh?
Here are the settings I use in my Export Media dialogue in Premiere Pro CS6:
Format: MPEG2-DVD
Preset: NTSC Widescreen High Quality
Output Name (and filetype): ______ name with Save as Type of "Video Files(*.mpg)
BOTH the "Export Video" and "Export Audio" boxes are checked (see attached screen print)
Filters Tab: left as is, don't do anything here
Multiplexer Tab:
choose the "DVD" button (vs the "None" button)
Bitrate Type: left as Variable which is what is selected as a default
Video Tab:
Codec: Reads MainConcept MPEG Video
Quality: increase it to the max of 5
TV Standard: NTSC
Frame Rate: 29.97
Field Order: None (Progressive)
Pixel Aspect Ration: Widescreen 16:9
Render at Maximum Depth box checked
Bitrate Encoding: I choose CBR for my high quality segments and VBR 2-pass for my lower quality segments
Bitrate: kick it up to the max for high qulaity segments, adjust as needed to get the filesize I want for my lower quality segments
Audio Tab:
Audio Format: Dolby Digital
Codec: Dolby Digital
Bitrate: At least 320, sometimes higher for the segments I want to be the highest quality
I check the "Use Maximum Render Quality" box
I chose "Queue" for everything and then let it run overnight
And yes, the original media has BOTH a video track and an audio track that works (see Screenprint)
So... what am I doing wrong, helpful experts????

Larry, Mark, Jim & Bill -
It is 1 am Tuesday morning and I'd do a primal scream if my family weren't all sleeping upstairs.
Somewhere along the way, I either read or was given the advice to just skip AME, load my videos as timelines in Encore, and just do the transcoding there.
I spent almost a day trying to figure out how to get "buttons" for my menus I was building (they weren't appearing in Encore's library like they should) and eventually found a simply workaround.
So I then spent the last 24 hours or so building all my menus, creating small clips for my "motion menu" buttons, getting all that straightened away.
Got really excited earlier tonight since it seemed like I was nearly finished and coming down the home stretch.
I hit "build" in Encore, went away for a couple hours, and came back to find a big error message awaiting me telling me that "Encoding Failed."
I have read a lot of posts, and the outlook is not good, or at least the possible solution not simple or short from a time perspective.
I have a 100 families awaiting their DVD they've paid for that they initially were told they'd have by mid-February. I've been telling everybody that they would have it - guaranteed - by this weekend when there's a band festival that would be ideal for distribution. The DVD duplication company says they have to have it by Wed morning at the absolute latest. Meaning I've got about 24 hours to figure this out and burn my dual-layer masters of the two DVDs or once again tell people "I know I guaranteed you'd have it by this weekend, but I don't have it ready yet."
Almost as importantly, I can't afford to keep spending the hours and hours and hours on this that I have. It's impacting my personal and professional life.
Thus the primal scream.
The posts I read about the encoding failure all pretty much advise that I use AME to do all the transcoding work. Which of course brings me squarely back to my original problem: I cannot get a video file out of AME.
I'm embedding a screenshot of what I see when I click on the pull-down menu in the AME dialogue window. The problem: there is no MPEG2-DVD option listed to be chosen.
Although I'm relatively new to forums, I've read enough posts by now that it seems like most people are in crisis mode when they post. So I realize my situation is not all that unique. But from a newbie rookie in the field to you experts, I REALLY could use some assistance right now, because between this and the long, cold winter we've had, I'm about to lose it. :-)
P.S. Mark, in answer to your question about frame rates, I have 18 different videos/films/projects that I'm including in my two DVD-set. There have probably been nearly 6-7 different cameras that have contributed footage to one or more of those films by borrowing camcorders of different brands and types and quality levels from people. Nearly every one of those 18 films have multi-camera sequences in them. And many films are collections of sequences which themselves are "nested sequences" sometimes three deep. In otherwords, there is no way I can tell you all the various frame rates that may be represented among these 18 separate projects and I certainly can't go back and hope to change them all to the same one.
Help. Please. :-)

Can choose 5.1 in Audition CS6 for monitoring, but not in Premiere Pro CS6

System: Z820, Win 7 Ultimate x64
Audio: Creative SoundBlaster Recon3D PCIe, Altec Lansing 5.1 speaker system
SW: Master Collection CS6
I've been using Premiere Pro CS6 for a while now, but only for stereo video projects. I recently started working on a short film and needed 5.1 Surround Sound as well. I created a 5.1 surround track in Au, and have been able to monitor the sound and surround panning effects in Au during development. Here are the Audio and Channel Mapping settings I used to get my 5.1 to work so I could monitor it:
As can be seen, I've chosen the default MME Device Class here, and all seems well. I have 6 channels identified and mapped to the right corners. I've also confirmed my Master Track in Au is 5.1 Surround. I exported a 5.1 WAV and imported it into Pr, into a 5.1 surround session, confirming that both the track where the WAV file landed and the Master are both 6 channels (and although the order is displayed differently, the content correctly mapped from Au into Pr).
Now, my fun began. When I monitor the audio in Pr, I hear only Stereo. So, I check my channel mapping in Pr, as shown below:
As can be seen here as well, I've chosen the 'default' Premiere Pro WDM Sound. I've learned that WDM is a newer version of MME and encapsulates all the functionality of MME. I'm not sure why Au uses MME and Pr uses WDM. However, as shown, with WDM chosen, I only have 2 channels in the mapping dialog to work with, not the 6 I have (and had in Au). Nothing I can do will produce those other four channels.
As seen in the drop down captured in the above screen grab, I also have ASIO4ALL installed, but that too only shows 2 channels in both Pr and Au. Interestingly, when I hover the mouse over the speaker selection in the ASIO4ALL control panel, it only indicates there are 2 channels (but indicates that there are 6 INPUT channels). The Creative SBZ Series ASIO option is no better, providing only 2 channels.
So, I was off to check my system settings, which are all shown below:
As seen above, Windows knows there is 5.1 surround on the system, and the Test available in the bottom left dialog proves that each speaker is configured and working correctly. Audition also knows there is 5.1 available on my system and uses it correctly as described earlier. However, Pr refuses to recognize this and as a result I am unable to monitor any 5.1 surround projects on my system. If neither Au nor Pr worked, then I'd mark it down as Sound Card or Driver issues, but since one Adobe product uses the system audio correctly, and the other doesn't, it leads me to believe that it is Pr who is at fault.
So, my question is this: Why won't Pr recognize my 6 output channels like Au does?
Any advice would be appreciated.
Cheers,
Shane

ryclark, I believe you are correct in that Au uses MME while Pr uses WDM, but both MME and WDM (which, according to the Microsoft specification, encapsulates ALL of the MME capabilities, and expands on them) are 5.1 capable. I can play my export from Au as a 6 channel interleaved WAV file as well as an AC3 conversion of that same file in both VLC and Windows Media Player and get the same 5.1 channel surround sound field I do from Au.
After more research, I'm beginning to think this might be a result of the fact that Pr is 64 bit and Au is still 32 bit in CS5.5 and 6. I don't know if Au CC is 64 bit, but if it is, I'd be interested to know if what I am seeing is reproducible in the CC versions of Pr and Au (to eliminate the 64 bit vs 32 bit argument). Some have suggested that perhaps the standard SB driver is only 32 bit, although it 'supports' 64 bit supposedly, but maybe Pr just can't handle that 32 (faux 64) bit driver. A possibility.
Thanks for the read and response. Seems lots of people are in this boat together. You have recommended elsewhere to use an external audio interface, but just to do 5.1 monitoring (I don't do any live recording to my PC, this if for movie sound post/mixing) sounds pretty clunky. At the least, I think I'd need not only an external audio device with at least 6 channels out, but a receiver to take those outputs, and 6 new audio speakers to connect to that AVR. I currently use my computer's soundcard, as you know, and your standard 5.1 powered computer speaker system attached to that. Not the best, I know, but at this point, I'm just going for surround, but THX, so it is sufficient ;-).
Cheers,
Shane

Audio and video not synchronized when exporting from Premiere Pro CS6

Hi
We have made a project in Adobe Premiere Pro CS6 that´s intended to be exported to DVD (it´s a weeding). We are working with NTSC DV Widescreen. The exporting is 720x480
We have 2 audio lines activated and sounding on this project.
The question is:
When exporting the entire video (the entire timeline sequece) using Adobe Media Encoder to formats like H.264 (NTSC DV Widescreen)... Quick Tile Movie or AVI without compression (we tested these formats) the 2 audio channels get unsynchronized from the video. The same problem occurs if we get a direct link of the timeline from Premiere to Encore.
And Inside Premiere Preview audio is preety correct.
Does anyone here are getting such problem?
Also..can I ask another question (as I´m not expert on video production)?. What´s the best format for our purpose? Export a video to be played to DVD (we record weedings, birthdays..social events). No problem the time to export. We´d like the best quality for output.
Thank you for the help
Gustavo.

Hi John and techkid123
We have 4 cameras here. 1 is Sony model HD1000 (since it works with Mini-DV cassete we need to capture the image via Firewire). 2 cameras are Sony HD2000 (it generates *.MPEG files if I remember well). And 1 camera is a Panasonic AG-DVC7 (it generates *.MTS files)
We start a new project using the Standard NTSC Widescreen 48Khz format. When we drag to the timeline for example the MTS file...Premiere ask us if we want to Keep and Change timeline to suit the file specification. Anyway we always have 1 or 2 camera files that has a yellow line over timeline.
But I renders correct...no problem to edit...and we had no problem with Premiere CS5.5 :/
We are downloading the latest update of Premiere. I´ll make some test and publish here if the problem persist.
Thank you a lot for the help
Gustavo.

BIG PROBLEM BETWEEN PREMIERE PRO CS6 and FAST TRACK PRO

Hi there...im running premiere pro cs6 on macbook pro 2010 with 8 gb of ram...im editing a project of hd material from a canon 5d..i got all the sound from an external recorder, all the sound is already syncronized... i need to do some cleaning on it....i got an USB fast track pro from M-audio that work well....
the problem is this : every time i have to send a clip to another aplication for the cleaning of the sound( audition with dynamic link or soundtrack pro exporting a .wav file) after a while (it can be a couple of minutes or more) i listene a clic on my headphones and the sound goes back to the speakers of the macbook pro, after that i must reconfigure again the audio hardware and audio output mapping again ( this happen almost with every clip and only between audition and premiere) anyway i started to use soundtrack pro to avoid this problem... but what is happening now is that many times after i listen the clic on the headphones or after im tryng to go back from one audio application to premiere, premiere freeze out or shhot down....
the poject is kind of big and restart premiere 3 or 4 times in an hour of job in my mac book pro its not what i call a productive hour oj job...
somebody have the same issue??
please let me know becouse im starting to get really mad...
anyway ill post also in the m- audio website to check it out over there
thanks in advance

Hu Simon...thanks for the answer but how i already writed in my post im on a macbook pro(internal audio card are out of the question)...
anyway are you suggesting that adobe doesnt work well with usb audio devices???
becouse for now i have to stick with it....
if somebody got a suggestion please let me know

Strange audio problem in Premiere Pro CS6

Hi
I have encountered a very strange problem. I am editing a documentary film in Premiere Pro. All material has been shot on the Sony FS 100 camera - imported into PP with the Media Browser. In one interview the last part of a clip has corrupted audio. At one point on the timeline the audio stops playing, and it sounds like a scratch on a vinyl record - two words repeating themselves to the end of the clip (See screenshot of timeline). The images are as they should. When I open the Avchd source clip in VLC the audio is working. When i Import the clip into Final Cut 7 using Log and Transfer the audio is working. My only other option would be that there is a software problem with Premiere Pro CS6. Any ideas of how to fix this issue?
Version PP: 6.0.1
Source footage: MPEG-4 AVCHD (1080/25p - Sony FS100)
Version mac: OS x 10.8
Model Name:     Mac Pro Mid 2010
Processor Name:     Quad-Core Intel Xeon
Processor Speed:     2.4 GHz
Number Of Processors:     2
Total Number Of Cores:     8
Memory: 20 GB
Graphics Card: NVIDIA GeForce 570 GTX
Third-party I/O: Matrox MXO2 with Max
Mercury Playback Engine: Software mode

One similar, potential problem, that can develop, is when the Conforming process is interrupted, before it completes 100%.
A quick way to rule that out, would be to navigate to the Media Cache files, and Delete the CFA and PEK (Waveform Display) for that Clip, outside of Premiere Pro. Then, when you launch PrPro and Open your Project, the program will recreate both of those files. There is a little progress bar, that many do not notice. Let it complete 100%, before even touching the computer. Test.
I hope that it is as simple as that.
Good luck,
Hunt

Weird hissing bug in Premiere Pro CS6

I'm having a very strange problem with audio in Adobe Premiere Pro CS6.
Whenever I make a cut in an audio clip, a few seconds of broadband hiss is introduced into it after the cut. The hiss is only there in the exported video. It does not appear after every cut but about 10% of them.
The hiss is equally there when I export into different video/audio formats. It is there when I used different editing codecs. It might only be there for clips I recorded using some not so good microphones on a Canon 5D II, but the hiss only shows up after I make an audio edit and export the video/audio or just the audio. Sometimes though it shows up right away in PP before export. If I clean up the hiss in Audition for a given clip I no longer hear it in PP but again it reappears after export.
It seems like the problem shows up when editing video shot on a Canon 5D MII with the in camera mic or several shotgun mics, but not with a decent lavalier mic. Changing the edit and export codecs doesn't help the problem.
(i7 960 3.3 GHz, Win 7 sp1 12GB, Nvidia GeForce GTX 470 1280MB, PP 6.02)

I have not encountered the "hissing bug"
But have encountered something similar to what you describe - but with differences.
When Audio is Cut at a point, that is not a Zero-Crossing, depending on the point on the Waveform, that the Cut was made, there can be a "pop," at that spot. Adobe Audition has the ability to set Cut at Zero-Crossing, but I do not think that PrPro has that capability.
Now, all of my encounters with a non-Zero-Crossing Cut has been the formation of a Transient, which does sound just like a pop (not a hiss) sound. I have never heard a hiss, and I do not think that what you are hearing, is what I am, with non-Zero-Crossing Cuts - they just happen to appear AT an Audio Cut.
Still, you might want to look at the Waveform very closely, just to rule out non-Zero-Crossing Cuts, in case that IS causing what you observe, but just producing a different sound, due to the difference in your Audio material.
Also, have you done a side-by-side comparison in Audition between one of the files with the hiss, and the original sourse file? What differences do you see, where the Cut was made, if so?
Wish that I had more to offer than a slightly similar problem, with a different sound.
Good luck,
Hunt

No Audio File in Premiere Pro CS6

I have a Sony NX30. I use the sony media importer to get the files on my computer and then use the files in Premiere Pro CS6. Everything works fine.
I have a new desktop computer. Same windows OS. I installed the exact same sony media importer and the exact same Premiere Pro CS6. But on the new computer, when I import a video (using the sony media importer) there is no sound in Premiere Pro. Not even an audio file. Just the video file.
Here is what I learned while trouble shooting:
I can play the video files using the windows media player and I can hear the sound. The sound is there.
I tested some older video files previously imported on my old computer and they worked just fine on the new computer. I could hear the sound and there was a sound file in Pr.
The files I originally tried to import onto the new computer (that had no sound in Pr CS6) I imported on the old computer and they played just fine in Pr.
The newly imported files on the old computer will not play sound when I try them on the new computer (I put the files on an external hard drive and move them on the new computer.)
FYI: the sony media importer has no settings, you just click import amd it works.There are no options to change anything.
Anybody have a clue what could be the problem?
Thanks,
Steve

Adding to what Jim said...
Metadata contained in folder http://forums.adobe.com/thread/1015001?tstart=0
-and http://helpx.adobe.com/premiere-pro/using/transferring-importing-files.html
-http://helpx.adobe.com/premiere-pro/using/importing-assets-tapeless-formats.html

Playback Lag in Premiere Pro CS6 for Mac

I'm editing a project in Premiere Pro CS6 for Mac, and the playback is really laggy. Its fine if you're viewing one long clip, but it gets really laggy when it switches between clips. The sound will play, but the playback screen will be frozen on the last frame from the previous clip. I use the latest thin model of the iMac. Can anybody help me?

>Premiere Pro CS6 with the 6.0.0 update
Is there a specific reason you have not applied the bug fix updates?
All Adobe updates start here and select product, read to see if you need to install
updates in number order, or if the updates are cumulative for the individual product
http://www.adobe.com/downloads/updates/
Also, only having one hard drive means your computer is having to "struggle" with file operations
An EXAMPLE concerning trying to use only ONE Hard Drive for Video Editing
You are a music conductor, with a baton that you use to point to various parts of the
orchestra... this is like Windows pointing to various parts of the hard drive to do
Windows housekeeping or to load program segments for various functions
Now, at the same time and with the same hand... while still using the baton to conduct
the orchestra... pick up a bow and play a fiddle... this would be doing something with
your video file at the same time as all the other work
You as a person cannot do both at the same time with the same hand
A computer is a LITTLE better, in that it can switch from one kind of task to another
very quickly... but not quickly enough for EASY video editing
You need AT LEAST two hard drives (separate drives, never a partition
http://forums.adobe.com/thread/650708 for more on partitions) with Windows (or Mac OS)
and software on your boot drive, and video files on a 2nd drive so the boot drive is
not slowed down by trying to do everything
External eSata or USB3 are both fast enough for video editing... eSata is better -
http://forums.adobe.com/thread/1117813
Do not try to use USB2 for video editing, it is too slow
Dock with fan http://www.amazon.com/StarTech-SuperSpeed-Docking-Station-
Cooling/dp/B0055PL2YI

Audio not transferring to Encore from Premiere Pro CS6

I'm trying to export a sequence through the Adobe Dynamic Link from Premiere Pro CS6 to Encore and the audio is not transferring with video. The video is 30 minutes long with multiple video and audio tracks. The video came through fine, but no audio track. However, I also brought a timeline into the project that was less than 3 minutes and the audio track came with it. Any suggestions/help much appreciated! Thank you!

Yes--that is correct. Audio track in Premiere but no audio track present in Encore. I believe the audio format in Premiere is Stereo. It is HD footage shot on a C-100 camera. The sound was recorded into the camera and all brought in together. I did end up doing the work around that was suggested and just exported an MPEG2-DVD and pulled the audio in manually. But, would love to try to figure out how to make it work directly using Adobe Dynamic Link. Any suggestions are greatly appreciated!

No Sound in Premiere Pro CS6

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