No sound is coming out from the speaker

I am a novice. I can't hear any sound from my speakers, not even when I turn my laptop on. There are no mute selections on my sound / volume control.

I spoke too soon!!! :( :( Sound came back just fine, re-installed Real Player, and not long after the sound went again. Went to System Restore again but the previous earlier point was now gone - and no other System Restores could get the sound back.
So I know the sound works, it's a conflict somewhere - where, I am not sure. Probably with Real Player but even with it uninstalled, the sound doesn't come back, so if it is RP, whatever it did to tweak the sound doesn't get undone with an uninstall?
Very frustrating. It looks like my Norton is corrupted too, which may be a virus but I am not sure yet. And I have only had this computer a week!!!! :( Very unhappy at the moment. Do not want to have to re-install everything and re-load all files and programs I just spent the last few days doing, especially if the same thing will happen again!
Any tips or ideas or if it is a Vista problem or what, please let me know!

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