NO SOUND, NOT UPDATE RELATED

So the other day heard my phone ring answered that call, got off when to put net flux on and no sound. I did then update through pc companion and still nothing. so I get no sound except if I make a phone call, it doesn't ring but I can hear the person on the other line through the ear piece, but they cantake hear me. If I put it on speaker they can hear me.... But I can't heare them. If I have head phones in all sound comes in through ear buds and can talk to people. My phone hasn't suffered and hard drops and have always had the tech21 case on it and never been wet. And like I said the phone worked fine I hung up a phone call and it was working right. But I did find a way to make it work if I have my finger on the back of the phone around the are of the N? That is about an inch above the xperia. The phone will work, with minimal pressure, no cracks in front or back of phone no drop damage nothing. Help please

Try setting>apps>all>smart connect clear data  and Cache then force stop and reboot your phone
Some will call me fatalist And some will call me freak
But hidden in my throwing fist The fortune that I seek-- Amon amarth

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