No sound on A305 series laptop

For some reason the express card was missing from my laptop and I didn't realize it until I inspected the laptop. Ever since it didn't have the card I have not been getting any sound at all despite verifying that it had the correct sound drivers. Also the usb ports on the right side don't work but the other side does. I've been getting laggy video streaming on the internet as well. Could not having an express card affect all these problems I'm experiencing and how do I obtain a new card? My laptop is an A305-S6862.

Hi,
Try the following.
Open windows Control Panel, open Windows Update, select 'View update history' in the left hand pane and then select 'Installed updates' link in the following window.
Locate update KB2962407, right click it and select Uninstall. When done, restart the notebook, open windows Control Panel, open Windows Update and select 'Check for updates'. You'll see the update you just uninstalled being offered again - right click and select 'Hide Update'.
After this you may or may not need to delete and reload the Audio driver - if you do, the procedure for using recovery manager to reinstall Software and Drivers is detailed in the relevant document on the link below.
Recovery Manager - Windows 8.
Recovery Manager - Windows 7
Regards,
DP-K
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****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience

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