No sound on G6 HP laptop

Hi, I'm getting no sound on my laptop: it's Product name: HP Pavilion g6 Notebook PC and Product number: C1Y93EA#ABU
It happened a couple of times before and I restarted the PC and it came back on again but today I can get no sound even after restarting. I've checked the sound levels and there is no mute message appearing or any error message.
If you can offer any advice that would be great.
I don't know if it relevant but a few months ago there is a problem in that when I plug headphones in it doesn't shut off the sound coming from the laptop loudspeaker.
Thanks
This question was solved.
View Solution.

Hi,
Try the following.
Open windows Control Panel, open Windows Update, select 'View update history' in the left hand pane and then select 'Installed updates' link in the following window.
Locate update KB2962407, right click it and select Uninstall. When done, restart the notebook, open windows Control Panel, open Windows Update and select 'Check for updates'. You'll see the update you just uninstalled being offered again - right click and select 'Hide Update'.
After this you may or may not need to delete and reload the Audio driver - if you do, the procedure for using recovery manager to reinstall Software and Drivers is detailed in the relevant document on the link below.
Recovery Manager - Windows 8.
Recovery Manager - Windows 7
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience

Similar Messages

[Solved] No Sound Satellite L645D-S4033 Laptop

I have 2 Toshiba Satellites (L645D-S4033) and both have Windows 7 x64 Ultimate installed. Operating system is up to date. Downloaded and installed the drivers from the Toshiba website. There are no question marks or exclamation points in the Device Manager and when I open the Sound properties window from the control panel, the conexant speakers is showing, defaulted, and when I play audio, the audio bar in the playback tab shows activity but there is no sound coming from the laptop speakers or headphones when plugged in. There's nothing muted and the volume is turned all the way up.
Been trying to trouble shoot this for a while, did some searching here in the forums, but with no success.
Any help is appreciated.
Thanks!
Solved!
Go to Solution.

[Solved]
In the BIOS on both laptops the Beep Sound was turned OFF. For some reason this turns off sound in Windows 7.
Turned Beep Sound ON in the BIOS and sound works as it should...
Bye the way if you have fast boot enabled and unable to enter into BIOS, hold down F2 and then power on the computer.

Some time no sound comes out from laptop

some time no sound comes out from laptop and after restarting ,the lapi sound come back......

Hi,
Try the following.
Right click the speaker icon in the Taskbar and select Playback Devices. Right click 'Speakers and Headphones' ( or Speakers/HP ) and select Properties. Select the Advanced tab and then remove the tick from the box next to 'Allow applications to take exclusive control of this device'. Click Apply and Ok to save this change.
Restart the notebook.
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience

Some strange sounds coming from my laptop...

Hi, there. Lately my iBook G4 laptop has been making some odd noises, and I was wondering if they were serious. First, sometimes when it is lifted, such as from a lap onto a desk, the cd drive sounds like it is attempting to eject a CD, but there isn't one in the drive. This has been going on for about a month, but only happens occasionally and not every time it is lifted, so I kind of forgot about it. Today, I noticed another noise that sounded like the back-and-forth motion of an inkjet printer head, coming from roughly the center of the computer below the keyboard. It was sitting on my lap at the time and the noise stopped when I put it on my desk. It wasn't loud, but it wasn't the type of noise you would want to hear coming from your computer. I think there may be a part loose that is causing the noises.
The laptop was purchased new in mid-2005, and had been upgraded from 256MB to 1GB RAM last year. I'm very gentle with it, close the lid slowly and carefully after shutting down, and on the rare occasions when it leaves my desk it travels in a padded case to prevent it being jostled or damaged. It had been dropped once by a careless friend over a year ago, but it seemed fine and I noticed no problems with it afterwards or up until now. I don't use p2p programs or make changes to the operating system files, though I do have a few custom icons (only on folders on my desktop) and fonts. I have about 16GB of free space out of 60. I don't think software would be the cause of the issue, but you never know.
Right now I'm backing up my files on a 320GB SeaGate external drive, in case my problem is catastrophic and I need to format or my drive fails. What would be the best way to back up everything I need to make my computer exactly how it was before a format? Right now I am copying the Macintosh HD folder right onto my external drive. Is there a better way to do it that will allow me to easily replace libraries, preferences and settings along with my personal documents? My father mentioned "imaging" or "ghosting", but he works with PCs and I'm not sure how to do that on a Mac.
So anyway, here's a post summary. My computer sometimes tries to eject a CD that isn't there when it is moved, and today it made the aforementioned "inkjet printer head" noise until I put it on a level surface. What should I do, send it in to have a tech look at it? Since it seems to me like a hard drive issue, what's the best way to back up my computer such that all my preferences, bookmarks, libraries, and settings can be easily restored? My apologies if my post seems lengthy, I just wanted to give as many details as possible to provide background and be specific.

I've noticed a similar issue.
My external speakers blew recently, and up until this point I've never had a problem listening to audio. So I started using my internal speaker until I found new external speakers. Now the internal speaker is blown as well, after only a few days of use. Audio comes out of the internal speaker as clicks (cah-chunk).
I'm wondering if there were some updates recently that caused this. I basically have no audio on my Mac Pro now, which is really aggravating.
I have the early 2009 Mac Pro

No sound from HP G62 laptop and can no longer get sound from speakers or headphone jack . USB sworks

have an HP G62 laptop. I can no longer receive sound from speakers or from headphone jack. If I plug speakers into usb - I will get sound. Any ideas?

I don't think I have anything to offer that you haven't done. In Device Manager, Device status says "working properly" and you've reinstalled this driver.
Realtek Audio Driver for Windows XP
Right?
The only other thing I know to do is restore the hard drive to its original factory fresh contents.
-Jerry

Static, fuzzy, crackling sound on brand new laptop

A static crackling sound is present when i listen to audio on my laptop. This is the second time i have purchased this laptop as the first one also had this problem and has continued with this one. i have run the sound diagnostic and no audio problems have been detected with the laptop and i have also updated the latop software but the problem still continues

Hello @jayjay124,
Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I understand that a crackling sound is emitted when you are playing audio from your notebook computer, and I would be happy to assist you in this matter!
Since you mentioned that this issue has occurred on your brand new computer, please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region.
http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
I hope this helps!
Regards
MechPilot
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks” for helping!

Loss of Sound HP Pavillion Entertainment Laptop DV6820ea

Hi,
Operating System:  Windows Vista
Sound Driver :         Conextant High Definition Smart Audio 221 (SPDIF INTERFACE)
Other Programmes: I Tunes
Problem :     Sudden loss of sound, I have tried the obvious such as is the touch sensitive mute switched off and the volumes switched on . I did briefly have my i-touch connected via USB but don't remember doing anything other than connecting and disconnecting the USB cable. Then there was no sound. I have also tried via control panel testing the devices and the speaker test works correctly but other than this I am unable to get any sound from the laptop. I did find, although I can't remember where, next to a I-tunes file name yellow triangles but was unabe to delete. This will probably be a very obvious and simple solution! but I would greatly appreciate any help!    many thanks

This often occurs when you plug in an HDMI device, on my machine. Try manually setting the playback device:
Right-click the speaker icon in the taskbar.
Select Playback Devices.
Right-click the audio device you want (i.e. Speakers)
Select Set as default device.
If this does not work, try logging in with an account that has administrative access. I discovered the wireless network can not be enabled by a non-administrative account, when it is disabled while logged in as an administrator. You have to go back to the admin account, enable wireless, and then log back to the other account.
Avoid updating your driver, unless the device no longer functions.

Why is the sound quality on my laptop so bad?

Hello. I have an HP Envy 17t-j100 with windows 8.1. I have noticed that anything I play on my laptop is lower quality to anything I play on any other device. I used the same headphones. My guess is it has something to do with the beats audio. If i uncheck the beats audio thing, it just makes it sound even worse. Is there a way to remove the beats or whatever is making sounds sound bad? Is beats even the problem? What can I do? Thank you.

Hi @Gobbling_Monkey ,
Thank you for visiting the HP Support Forums and Welcome. I have looked into your issue with the sound not working correctly from your HP ENVY 17j100 Notebook. The first thing to try is this
1. Right click the Speaker icon in the bottom right corner by your time.
2. Click Playback Devices.
3. Click Speakers.
4. Click properties.
5. Click the advanced tab on the Properties window.
6. Change the Default Format drop-down to the highest quality.
7. Apply the properties.
8. Click OK to close the properties window. Restart your Notebook.
If this does not help try HP support document No Sound from Speakers. It has a number of good troubleshooting steps including using the built-in Windows troubleshooter.
Here is a link to the HP Support Assistant if you need it. Just download and run the application and it will help with the software and drivers on your system that might need updating. If an update is needed this could cause sound issues.
The Troubleshooting tool in Windows 8 can automatically fix common problems with your computer, such as audio recording. Here is a link to this.
If you still want to disable or uninstall the Beats follow these instructions. To enable or disable Beats Audio, press the fn key in combination with the b key. The Jack does have influence on the Beats Audio which might need to be turned off.
Here is a document on how to uninstall software. The bottom link shows you how to disable software.
Hope this is what you need.
Thanks.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping!

No sound on A305 series laptop

For some reason the express card was missing from my laptop and I didn't realize it until I inspected the laptop. Ever since it didn't have the card I have not been getting any sound at all despite verifying that it had the correct sound drivers. Also the usb ports on the right side don't work but the other side does. I've been getting laggy video streaming on the internet as well. Could not having an express card affect all these problems I'm experiencing and how do I obtain a new card? My laptop is an A305-S6862.

Hi,
Try the following.
Open windows Control Panel, open Windows Update, select 'View update history' in the left hand pane and then select 'Installed updates' link in the following window.
Locate update KB2962407, right click it and select Uninstall. When done, restart the notebook, open windows Control Panel, open Windows Update and select 'Check for updates'. You'll see the update you just uninstalled being offered again - right click and select 'Hide Update'.
After this you may or may not need to delete and reload the Audio driver - if you do, the procedure for using recovery manager to reinstall Software and Drivers is detailed in the relevant document on the link below.
Recovery Manager - Windows 8.
Recovery Manager - Windows 7
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience

Very poor sound on the toshiba laptop 205e

I bought this computer aat Best Buy a toshiba laptop E-205 and I have a serious sound problem. The sound is so weak that I can hardly hear it. I have read your advice but I do not see the realtek audio manager under the control panel even if I use the search feature. Can you give me some help. Where can I get the latest driver? And how can I install the driver and last how can I control this driver? Thanks JP McCray

My A210 at exactly two years lost audio volume. Of course, out of warrantly. I can get clear sound from external speaker, but unacceptably low volume. Seems that I should be able to get an amplfier that would boost the sound, but no luck so far. Has anyone come up with a fix?

Lenovo G550: screeching sound from inside the laptop

Hi,
Since recently, my G550 started producing a loud screeching noise. It happens occasionally, and the sound is like a loud squeak. The laptop was collected from me and sent to the local service centre, but after having it back I can still hear the same loud noise. Has anyone come accross this before? Service centre people suggested it could be the fan problem, but found nothing and assured me it should work fine, but it doesn't.. Please help me with advice, do you think it is something to do with a harddrive and can it lead to something more serious in terms of the functionality???
Thanks in advance.

Hi @tylerj13 ,
Welcome to the HP Forums!
It is a fantastic place to find answers and information!
For you to have the best experience in the HP forum I would like to direct your attention to the HP Forums Guide Learn How to Post and More
I understand that while using your notebook you are hearing a popping sound that is not from the internal speaker but coming from the upper right side where the hard drive is located. You read another post with this issue and it was the hard drive.
Here is a link to HP Notebook PCs - Testing for Hardware Failures (Windows 8) to assist you with testing the hard drive and hardware.
You can also check the manufacturer's site of the hard drive for their diagnostics tools for more extensive testing of the drive.
Have you ran the HP Support Assistant to aid with updates and resolving difficulties?
Have you ran the Windows troubleshooter?
Good Luck!
Sparkles1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Sound not working on laptop hp pavilion dv6

My sound is not working on my HP Pavilion dv6 Laptop. I can not get any music to play through itunes and it will not even start playing when the play button is pressed. I have not tried any movies. When computer restarts it does not play windows opening music.

Get your Product Number by pressing Fn + Esc key or check the Service Tag attached to bottom, may be under battery.
Go to the link below.Enter your Product Number .After entering PN, click Next ,then choose Software & Drivers.On the next page use the dropdown to select your OS (probably Windows 7 64bit). A list will populate with drivers. Download & Save the latest Audio driver.
http://h10025.www1.hp.com/ewfrf/wc/siteHome?cc=us&lc=en
Go into Control Panel,Programs & Features-uninstall IDT software.Restart the laptop. After Windows loads, install IDT audio using the downloaded file.
******Clicking the Thumbs-Up button is a way to say -Thanks!.******
**Click Accept as Solution on a Reply that solves your issue to help others**

Humming sound from bottom of laptop

dv6 laptop making continuous humming sound; I cleaned the vents with compressed air. sound persists

I would put my ear right against the area under the plastic that has the image for hard drive (usually looks like a cylinder split into cylinders). Listen and see if you can feel it. Next, put your ear near the fan exhaust and also the intake if you can find the holes for that. The intake is usually on the bottom near the exhaust port. The spacing should be large enough to give you an idea. The other method is to remove the hard drive and see if the noise is still there. Make sure you didn't just leave a DVD in the drive.
Reminder: Please select the "Accept as Solution" button on the post that best answers your question. Also, you may click on the white star in the "Kudos" button for any helpful post to give that person a quick thanks. These feedback tools help keep our community active, so you receive better answers faster.

How can I increase the sound on my HP laptop

I have my volume set at the highest setting on my HP Pavilion g series laptop but the sound should be louder.....is there a way I can increase it?
This question was solved.
View Solution.

Hi,
One thing can help is the following. Right click the speaker icon in the Taskbar and select 'Playback Devices'. Left click the default device once to highlight it ( it's usually 'speakers & headphones' ) then click the Properties button. Click the Enhancements tab and put a tick in the box next to 'Loudness Equalization'. Click Apply to save the change and then click OK in all remaining windows and see if this has helped at all.
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience

Sound problem in my laptop

I am using Envy dv 7 , After buying it , its sound working great . But now I have sound problem, I pick sound up to maximum but I don't hear anything. After restarting of my laptop, sound works. What I have to do for it?
This question was solved.
View Solution.

Hi,
Try the following.
Open windows Control Panel, open Windows Update, select 'View update history' in the left hand pane and then select 'Installed updates' link in the following window.
Locate update KB2962407, right click it and select Uninstall. When done, restart the notebook, open windows Control Panel, open Windows Update and select 'Check for updates'. You'll see the update you just uninstalled being offered again - right click and select 'Hide Update'.
When windows has reloaded, use recovery manager to reinstall your original IDT HD Audio driver as detailed in the document on the link below.
Recovery Manager - Windows 8.
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience

No sound on G6 HP laptop

Similar Messages

Maybe you are looking for