No sound on HP Envy X2 under Windows 8.1

Sound worked previously on this machine but currently unavailable.
Contradictions on status of audio devices depending where I look.
Within Device Manager, under "sound, video and game controllers" there is an entry "Realtek I2S Audio Codec".  This device is enabled and is showing as working properly.  I have tried updating device drivers - drivers are up to date.
When I select "Settings" - audio (speaker) icon is showing as "disabled".
Under "Control Panel/Manage Audio Devices/Playback Tab" status is "No audio devices are installed".
When trying to adjust "System Volume" status is again "No audio devices are installed"
 As far as I'm aware there have not been any hardware changes.  Can anyone suggest what I should check or change?

RalphC97,
Yeah! Not sure if your pc is still under warrently, however, if it is send it back to customer care. I just got a call from my case manager and he indicates the NEW ,x2-k010nr, has a hardware defect. Not sure what it is ,however, I think that the external audio combo jack was not connected properly. So hope to have it back soon. I plan to use the laptop for my ham radio work and need audio to work properly.
Ham123  ps: HP a "6 SIGMA" company NOT!!!!

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